Mon J.
Google
I am a regular customer who has been ordering the peach smoothie macchiato every summer since they launched the menu. I have recommended this drink to my friends as well. However, today I had a really bad experience. The employees seemed untrained and unprofessional. I ordered my usual peach smoothie macchiato, but the employee misunderstood my order and gave me peach oolong with cheese cap instead. I pointed out the mistake before they made my drink and paid the price difference. Despite this, they prioritized serving other customers and made the wrong drink again. I believe they discussed my order, but the other staff member still made the incorrect drink. We waited for a while, and when we finally received our drinks, they tasted completely different from what I usually get - no sweetness or flavors. We were extremely disappointed, especially considering the high price of $10 per drink. Additionally, my friend didn't receive the correct number of stickers even though she ordered two drinks. The staff didn't apologize and simply ignored us, leaving us feeling frustrated and dissatisfied with the whole experience.
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Super friendly staff. Drinks are awesome.