Vaibhav S.
Google
I recently visited Koko Bay at Palm West Beach and experienced an unacceptable hygiene issue that completely ruined what should have been an enjoyable evening.
We were served a drink in a glass that had visible lipstick marks on it – a clear sign of inadequate washing and poor hygiene standards.When we highlighted this serious concern to the servers, their response was shockingly unapologetic. They simply took the glass away and said they would get us a fresh one, showing no genuine concern for the health and safety implications. Even more disturbing was the manager's attempt to justify this unsanitary situation by claiming the dishwasher just couldn't remove the lipstick mark but cleaned the glass and insisting it was "perfectly fine" to drink from such a glass.
This demonstrates a fundamental misunderstanding of basic food safety and hygiene standards.This is absolutely unacceptable for any food and beverage establishment, let alone one charging premium prices at a beach club location. Lipstick marks on glassware indicate that the glass was not properly sanitized, which raises serious questions about what other hygiene protocols are being ignored in the kitchen and bar areas. If they can't ensure glasses are clean, what confidence can customers have in their food preparation standards?
The dismissive attitude from both the service staff and management is equally concerning. Rather than apologizing profusely and addressing the issue with the seriousness it deserves, they attempted to downplay a legitimate health concern. This shows a lack of respect for customers and a dangerous disregard for food safety regulations that Dubai Municipality strictly enforces.
I would not recommend Koko Bay until they seriously review their hygiene practices, dishwashing procedures, and staff training. Despite the beautiful beachside setting, no ambiance is worth compromising your health and safety. We paid our bill in full but left feeling completely dissatisfied and concerned about the establishment's hygiene standards.