Kellie A.
Yelp
Every Hotel listing sight and company needs to not refer this place.
This is not a professional establishment. The website is completely miss leading and miss representing the offerings. When others have reviewed this place, they are not kidding. This is in a housing area and is an older house converted to have "suites". If you want something Air BnB on basic level, that is what this is and is a fit for you. If you only want a crash pad, this is for you. The only thing is they require you to stay 3-6 nights minimum. If you think its a nicer converted home professional Inn or Bed and Breakfast, its is not at all.
Some specific miss leadings directly from their website:
*3 out of the 4 rooms state "with Breakfast". There is no breakfast or anything of the sort. We asked the owner about it once we got there (since he won't respond to any form of communication) and he said there is no breakfast and its the hotel booking sites that say that. When I informed him we booked directly from his website and showed his website to him he said he doesn't know how to change it or how it got there. They did have coffe and a coffee maker * "Free off street private parking only", hell no, it is a narrow driveway about 100 feet long and then a flat spot directly in front of and next to the "Ocean Studio". The owner has 2 cars parked there and when we were there 2 guests had to park on the street since there is only room to part 2 other vehicles. If everyone has small cars, maybe 3, but we had to play shuffle and bother the other guests even when the others 2 cars are parked there since they block one another. The streets around the home say "no street parking" so that probably why they make the statement on the website. We asked the owner about this as well, he said its fine to park on the street, the neighbors are used to it. *"Balcony with ocean views" is a stretch. *Deck w/ outdoor microwave, mini-oven, gas stove- this is a joke. These exist. The microwave doesn't work and the stove is in front of the "Joyful Dolphin Studio" so you either need to disturb them making noise in front of their door or its only for that studio. We let the owner know the microwave doesn't work and he says its due to the Geckos laying there eggs in the outlets. I'm not disputing its true, then don't advertise a working microwave. *"We have "aloha" quiet time from 9pm to 8am for peace and quiet." - this is everywhere on the website and the confirmation email, but its not enforced, and one of the families staying there did not respect this. The reason you need this is because you hear EVERYTHING, especially if people are outside. Plus, the room we had has no closing windows on one side so you can never try to block the outside sounds even a little. * "10% donation every stay"- I can not verify, I hope this is true.
What is completely truthful is there are bugs and geckos. We don't mind this at all, but be aware since they are in the room including the Cane Spider, which is totally harmless but they are huge and can startle you being in the covers, shower curtains, or other places.
I attempted to contact them many times using different methods on communication before our trip with questions and wanting to book services. No one responded for months. Finally the owner responded once and was short and did not answer my questions and was a bit rude. We tried to book some of the "experiences" and packages. They don't exist at all. The owner was more friendly when we arrived, and did respond to text messages once you are there.
We stayed in the "Happy Whale Studio" and the facility was fully booked when we were there for 7 days. With the mandatory cleaning fee (where I'm not sure what that is used for), for us its expensive for what we got and would have been better off camping or going to a cheap hotel. There bath towel feel like they are washed in salt water as well as the sheets. There were particles of sand in the bed. The fridge is not plugged in when you get there so make sure to plug it in if you want to use it (I understand that since electricity is more expensive in Hawaii). They charge you extra if you leave the ceiling fan on through the day (the only means of air movement).
The facility: poor parking, and not enough for all guest if each room has a car. There is no garden. The house is on a tight lot so no "hang out" spots and the deck is narrow.
Location is good, so like I said, if you want basic, no frills place to crash since you plan to be out all the time, no problem if you are ok with the price, noise, a owner who is super talkative, but doesn't follow through and won't communicate before hand, don't want any "services", don't mind acting like roommates trying to shuffle cars its great for this.