Kootenay Park Lodge

Please do not stay here!! We pre-booked 2 cabins based off of the photos on their website. When we got there, there was no heat in our cabin and it was freezing. The baseboard heater was directly behind the bed, so even if it did work, it is a huge fire hazard and totally unsafe. The door was damaged so much you couldn’t use the deadbolt to lock it. There were cords everywhere and the heater in the second bedroom was open. How is that safe for small children?? The bathroom was very slanted and so small that you got cobwebs in your hair. The cabin was literally full of cobwebs. And the shower was too small for my husband to even stand under. We would not stay there for our family’s safety and we did not get refunded at all. They told us to contact management (which we did) and they never responded. If you’re looking for a rustic experience this is not it. I can’t see how this cabin would pass any safety inspections. Also want to add that my sisters cabin had a propane leak that made her son instantly sick and they couldn’t stay there for their health and safety either and they did not get refunded either.

We stopped here for a night and will definitely be back! The cabin was one of the renovated ones (11 and 12) and was quiet, comfortable and beautiful location. We walked the trail and it was gorgeous. We ate at the restaurant and they accommodated my food allergies and the food was delicious! The staff were all very friendly and new owners are doing an amazing job! We look forward to going back!

I booked one evening in July. The room booked and confirmed through Expedia was 2 double beds - was supposed to have a view of the River? (Which was across the highway?) Didn't find that out until we got there. The owner is Korean, had 2 employees from Korea who I needed to use google translate, as the room I booked was unavailable due to no hot water heater & they couldn't understand with out google translate. I took pictures - it was horrendous!!! I felt like everything they advertised was a LIE. They wanted to put us in another cabin with 1 queen bed and a pull out couch!! My friend who was visiting from Bermuda was not impressed & we had to travel to invermere for something WAY cheaper and way more comfortable & accommodating. I spoke with the owner at Kootenay Park Lodge over 6 times (running back from the main bldg to the dining area, as the owner was hands deep in some orange sludge he was serving 1 other guest)while trying to check in, as we wanted our money back as it was an absolute DUMP. I recorded EVERYTHING on video, as the owner was horribly accommodating, and claimed he would refund us through Expedia. Well - HE DIDNT. Out over $400 for nothin. I suggest to KEEP DRIVING, do NOT stay there. Highly disorganized, no idea of customer service, no dining room to get food. Nothing but junk food in the main bldg. I am disgusted that we never did get reimbursed!!!

The cabins are rustic and small, but enjoyable. There are definitely some basic maintenance issues that should be taken care of (a piece of wood laying on top of the fridge in the kitchen with nails sticking out of it). The location is beautiful, but ~45 minutes from any stores or restaurants. The restaurant was closed, and the available breakfast options that were promised were non-existent, aside from coffee. A poweraid from the cooler cost $4.80. The generator runs basically all of the time. It was ~30ft from our cabin and really ruins the ambiance. I understand if that is the power source, but it should be located somewhere much less disruptive.

I've stayed in some bad places, but this might have been the worst. The place feels abandoned. The restaurant is shut, so there's nowhere for dinner, breakfast, or coffee for miles around—we checked out early in the morning and drove to Radium Hot Springs so we could eat. A lone dog tied to the side of the lodge barks when you get within 20 metres. The cabin we were given was dusty and dilapidated. One night here cost us $324 CAD. We get the feeling this place might have been wonderful, once. Maybe it will be again.

It’s a basic wooden cabin. No coffee machine or TV or cell service. No breakfast included. There no other facilities. The Resturant is not open in the afternoon. So if you arrive hoping for an evening meal - you are on your own. Not worth the money to stay here - sorry. The staff were very understanding and gave us free food and drinks. So that was nice. Very close to the river.

I usually don’t write reviews. But I would not stay at Kootenay park lodge, We booked 2 cabins they gave us # 8 and #4 when we got there was definitely not what was advertised on the web, heater was on in the room, very bad propane smell for the first while, one of our children got sick right away from the smell plus disgusting, spider webs everywhere, one cabin could not lock the door, forsure not safe to stay there with children, we did not spend the night there we left shortly after we got there I am pretty sure if health inspector would show up they would shut the place down. Just my opinion

Overall, this was an amazing place to stay in. We stayed in cabin #7 which was well equipped and very nicely decorated. The only issues we had were with the cleanliness, as you could tell that the cabin had not been dusted especially on the furniture and under the beds (thick layer of dust) and while the food at the restaraunt was good, it lacked variety as the menu options are quite limited. Also, for the cost of staying the night, we expected that the 'free breakfast' would be more then a $12 coupon to the shop. The breakfast was certainly the most dissapointing part and we felt it could be much better.