Kore Tulum Retreat and Spa Resort

This hotel doesn't exist. I booked this in January 2025 for my sisters wedding and didn't see any of these reviews. I get an email from them a few days before saying "see you in 7 days." To my horror, I pull up to the hotel and the gate is shut. I got no secondary hotel just an FU, the security guard says hotel is closed. Oh my god, to leave people in a foreign country with nowhere to stay. May the owners get the karmic retribution they deserve. For those with the same experience report their website here: https://search.google.com/search-console/report-spam

SCAM! Does the hotel really exist? The hotel has been closed for months, but they're still offering accommodations. Upon arrival, you'll be greeted with a notice stating that the hotel is closed and that they tried to notify you, but the company you booked with wouldn't allow it (which is completely false). The person who delivers the letter is very rude and claims to know nothing. They'll place you in another hotel that doesn't offer anything similar to what you paid for. If you try to contact the hotel directly, you'll be treated very rudely. Many people have had the same problem, and no one has received a solution or a refund. It's clearly false advertising. I've read the same situation 10 or more times. Apparently, the hotel doesn't exist, but they have another one so you can stay immediately. Isn't that strange? Terrible service, incompetent people.

The staff at Kore were amazing! Came during off season and it was HUMID the hotel had great AC in rooms the pool was always clean and again the staff were so kind. Only complaint was due to off season the hotels menu was so limited!

I booked Kore Tulum for my birthday trip because it’s advertised as an adults-only, all-inclusive wellness retreat with spa services. I arrived to find the property completely closed for renovations — no prior email, call, or notice. Instead, I was handed a slip of paper saying I was being redirected to the Wyndham Grand Tulum. This was not an equal replacement. Kore Tulum’s closure should have been communicated well in advance. Guests should never arrive expecting a specific experience only to discover the hotel isn’t even open. I am extremely disappointed in the lack of transparency and customer care.

Visited the hotel with a group.. |hotel is a beautiful property with an awesome location . Staff out did themselves to please all of the group’s needs. The Spa and massager awesome.||But unfortunately the hotel do need some tender loving care and updating. No hot water, air conditioning needs to be colder in heat weather , new towels and bed sheets, some areas needs painting, rooms need to be refreshed or opened up if expecting arrivals, some doors needs doorslatchs .||I have visited this hotel in the past, it is sad to see the property going to waste.|||Hope Owners can invest and do some remodeling or updates.||Wishing all the Best!

Let’s get into this hotel: Upon arrival I was greeted at the gate with a letter stating, “Dear Ms, We thank you once again for choosing Kore Tulum for your getaway June 26-29, 2025 We had to make a last minute decisión concerning some maintenance work that needed to be done in order to offer you the Service you deserve. The maintenance work involves a temporary closure of our hotel as we undergo these renovations to improve guest experience in the future. While we've informed our travel partners and agencies about these improvements, it seems there might have been a communication gap that prevented your agency from reaching you. To ensure your stay in Tulum Mexico is as enjoyable as possible, we've made arrangements) for you at Aloft Tulum ( A Marriott Brand hotel just 3km away here on the hotel zone ), where you'll receive the same excellent benefits you'd enjoy here at Kore Tulum. We're confident you'll love it! We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Should you have any further questions, we recommend contacting the company that you booked so they may help with any further questions We appreciate your understanding Management Team.” •THERE WAS NO HEADS UP VIA EMAIL OR PHONE PRIOR TO MY RESERVATION REGARDING THE LAST MINUTE CHANGE. •THE HOTEL THEY SWITCHED ME TO DID NOT HAVE THE SAME AMENITIES THAT I PAID FOR. (JACUZZI/TUB IN THE HOTEL AND ALL INCLUSIVE). When I asked ALoft about getting my refund for the extras that I paid for they told me to contact my travel agent. • I WAS LEFT STRANDED FOR AN HOUR AND 30MIN LOOKING FOR ANOTHER HOTEL BC THE HOTEL TRANSFERRED TO WAS NOT UP TO PAR. •AFTER SPEAKING WITH A VIRTUAL AGENT, I WAS AFFIRMED THAT I WOULD BE REIMBURSED VIA CHAT AND EMAIL, I WAS SENT ANOTHER EMAIL 2 DAYS LATER FROM HOTELS.COM STATING HOW I WOULD NOT BE RECEIVING A REFUND BC THEY WEREN’T ABLE TO OBTAIN AN APPROVAL FROM KORE’S PROPERTY MANAGER. • I ALSO TRIED TO PERSONALLY CALL KORE RETREAT AND SPA AND NO ONE ANSWERED!! This amount of unprofessionalism, lack of communication and unwillingness to provide a refund or be compensated for my troubles should be looked into and to be honest I am on the verge of contacting The Better Business Bureau and The Consumer Financial Protection Bureau about this hotel!!

We just came back from our fourth visit to Kore. I wasnt sure what to expect after reading some reviews but i must say the whole time we were there the employees were painting and cleaning. They work so hard in that heat! (While we drank margaritas ;-) !) We were lucky to have great weather just light shower at night some times. So peacefful sitting on the restaurant terrace eating breakfast. One night it was the mayan shaman night. Would greatly recommend this hotel for couples. Its very romantic we sat many times on those nice wooden sun beds looking out to the ocean

This might be one of the worst hotels we have ever stayed at. The service, food and standard was below acceptable compared to the nearby hotels. The manager was defensive and talked down to us with an attitude every time we approached reception. 3 of us had servere food poisoning and the rooms were really dirty, especially the «jacuzzi» which was located next to a swamp full of mosquitos. Will never return.