Kosenda Hotel

Rooms, good. Though my room is right beside the machinery room or some sort since I can hear them all day long and they are quite loud. The room itself is good. The amenities is beyond what you usually find in the hotel within this price range. Their soap, shampoo, and conditioner is heavily scented with lemongrass though. I'd suggest bringing your own products if you hate heavily scented products like I am. My friend love it, so this one is personal. 4 stars. Service is excellent. From the staff at the front desk to the restaurant, all is excellent. No complaints from me. 5 stars. Location is very good. You can easily find food within walking distance, and there is a mini market nearby as well. Not far from the main road. Quite a distance from public transport station though, just as a note. 4.5 stars.

This is an absolutely lovely hotel. Like the entire property, which is beautifully and thoughtfully designed with green spaces, seating areas, and even a little goldfish pond, my room was designed with style and practicality. The room was super clean, quiet at all hours - even with neighbors next door and above. Everything worked well, and I especially liked the spacious rain-style shower and strategic placement of tile and carpet. The bed was very comfortable, and the management is generous with accessories. The hotel is conveniently located. Jakarta is a big city with scattered points of interest, but the MH Thamrin transit stop is only steps away and offers connections northward to Kota Tua and southward to Blok M. Many other attractions are within walking distance, including shopping and restaurants. Personally, I’d recommend public transit, because traffic looks pretty brutal during the day. There doesn’t seem to be a tremendous amount to do in the immediate area of the hotel, which is safe and walkable, with Jaya Pub being the main exception. This is a fun venue with food, raucous live music, and a friendly mix of regulars and travelers, no more than a five-minute walk across the street. Finally, and I think probably the most important ingredient, the people who work in this hotel, from the lovely young ladies in the restaurant to the knowledgeable desk staff, are as pleasant and accommodating a group as you could hope for. Honestly, they seem to enjoy working together, and it shows in the superior service they give. I know this comment sounds a little pompous, but I felt this place really deserved a little extra effort. Fantastic value.

The hotel has a very nice interior and is well designed. Definitely something out of the ordinary. People working there are very nice and attentive. Only criticism would be the window facing a wall approx. 1 m away which makes the room very dark.

Aesthetically Pleasing and Cozy Stay, but Some Service Issues The overall aesthetic of this 4-star hotel is absolutely spot on—everything looks great and feels inviting. One of the best parts was stepping into our room right after check-in and finding the air-conditioning already on. It instantly made the room feel super cozy, which we really appreciated! Security was also impressive—the guards were polite and very helpful throughout our stay. It’s also worth mentioning how convenient it is to have a lift from the basement for those who prefer not to take the stairs. A big shoutout to Rezqy at the front desk! He was friendly, helpful, and added a really nice personal touch to the customer service. It made our experience feel that much more welcoming. However, there were a couple of downsides. The first thing I noticed when using the bathroom was an unpleasant odor—similar to body odor. That was a bit off-putting and definitely something the hotel should look into. Also, one of the receptionists, Prayuda (possibly a senior staff member), left a poor impression. He came across as unfriendly and even a bit rude—almost with a diva-like attitude. He didn’t answer our call to the front desk, and when I went down in person, I saw him there, clearly ignoring the phone. That kind of attitude doesn’t reflect well on an otherwise great customer service experience. All in all, it was a mostly positive stay, with some standout moments—especially thanks to Rezqy—but it could be even better with some attention to detail in cleanliness and consistency in service.

Absolutely fantastic. The welcoming and friendly staff, the nicely decorated rooms, the food, the rooftop bar, the location, everything was good about this hotel. The room was a bit small but in no way that affected our stay.

The location, architecture, and styling are all amazing. I really enjoyed my stay. The rooms are thoughtfully detailed and cozy. food is accessible and you are right beside the bus station.

I've been a regular to this hotel for years and the recent changes are SO DISAPPOINTING. Awan lounge only opens Thurs-Sat. The front desk loses their familiarity. The Waha kitchen came with more rigid menu and administration. No one picked up the phone. Restaurant whatssap was not useful. The system is worse, despite the room is still comfy as ever (albeit smells a bit less fresh when coming in).

great location i mean its really central but not too crazy you know amazing decor too love the vibe ive stayed here a few times and its just so cozy feels like home you know accessible too can get around easily staffs friendly always smiling makes a big difference everythings just comfortable the rooms the beds everything perfect for chilling relaxing didnt want to leave honestly would recommend yeah definitely would stay again