Nima1639
Google
A great stay… once I got past the front desk drama||Let me start by saying I did enjoy my stay overall. The hotel itself is beautiful, clean, and comfortable. The restaurant and night staff especially Paula were truly standout, and they went a long way toward salvaging what started off as a frustrating experience.||The Check-In Disaster|Unfortunately, my first impression was pretty rough. I arrived after a long day of travel, only to be met with the" reservation manager" who was not just unhelpful—but flat-out rude. There was some confusion with my booking (nothing major, just a small rate discrepancy), and instead of calmly working through it, the manager acted irritated and dismissive from the start. No smile, no effort to explain, just attitude. I’ve worked in hospitality myself, and I know problems happen—but how you handle them makes all the difference. This experience left a bad taste before I even got my room key. If it wasn't for the Hotel Manager we would have flat out left. ||The Room & Property|Thankfully, the room itself was great. Spotless, comfortable bed, plenty of natural light. Housekeeping was consistent and respectful. The layout was modern without feeling cold, and everything worked as expected—hot shower, good AC, decent Wi-Fi.||The Real Stars: Restaurant & Night Staff|What turned things around were the other employees. The restaurant staff were warm, professional, and genuinely seemed to enjoy what they were doing. Breakfast was solid each morning, delicious food and thoughtful service.||The night staff at the front desk were also lovely—friendly, helpful, and miles ahead of the attitude I experienced at check-in. Paula was amazing a true Gem. Very Friendly and amazing with our kids. If she had been the one greeting me on arrival, I probably wouldn’t be writing this part of the review.||Final Thoughts|Would I stay here again? Actually… yes. The property is well-maintained, the location is convenient, and most of the team clearly takes pride in their work. But management needs to seriously rethink who they’re putting in charge of guest first impressions. One rude employee can really damage what’s otherwise a great experience—and that’s exactly what happened here.