Liza Grzibovska
Google
Earrings stone were glued to it and they were literally 170 euros. I came back to make a refund but I was told that they don’t provide a refund, which is absolutely not true as all people in Netherlands are protected by consumers right to return purchases within 14 days of receipt without giving any reason. I still try my best to get my money, I asked if they can give it to me in cash but they refuse to do it because apparently they don’t have cash. Asian lady told me that she will ask for owner and he will assist me with my inquiry, so this man comes up to me who eventually told us that he is not the owner and that owner is on holiday right now. They tried get rid of the glue at the back but it didn’t end up nice and seamless as I expected the glue was a the front of the earrings as well which they didn’t manage to remove. I refuse to take it back and continue to ask for the refund, after 25 minutes they told me that apparently the reason they can’t do it is that the card machine won’t allow it, and the only way I can get my money back is to leave my card details. I was travelling with my friends and obviously it was risky for me. At the end I decided to exchange my purchases and left unhappy with a small vase. Vase was 150 pounds they gave me change in cash.