Kramers Inc

I’ve gone to Kramer‘s for a little while now because they have Husqvarna equipment. Every time I go in that one sales guy is always wicked short with you and act like it’s a problem you’re talking to him Other than that that place is a good place for anybody in the tree business. I get it. I guess I’d be mad too if my job was selling equipment all day long to men that makes 10x my yearly salary.

Good people here. Quality products with superior service. Reasonable pickup and delivery charge. They fixed a couple warranteed parts with no hassle at all. Good to know that there's still a company that stands behind their products. You might pay a few more bucks then you would at the big box stores but they're well worth it.

have used Kramer's for years. I bought a snow blower from them, even had them service it, but after this experience, I will NOT be going back... I had my older mower picked up to have the muffler replaced as it fell off the day I called them as I was mowing. They came and picked it up, told me it would be ready in a week or two. After a week to get a call from them. They said that it would cost too much money to replace to muffler and it wasn't worth fixing. I asked for the mower to be returned to me and they seemed surprised that I wanted it back. I called back that day and said I would like to pay for the travel cost and they asked again about me wanting the mower back and then told me that they did not know when they could return it to me and would call me when they could get around to it so they "were not joy riding around with one machine". I called them back a couple of days later and told them I would come and pick it up myself the next day. I went to get it and they wanted to charge me for both ways of delivery and initially thought they had already dropped it off to me. They only charged me for the pick up and when I went to help them get it into my car I noticed that there were parts that they had used electrical taped to attach to the mower. I asked them about that and they indicated that it must of happened when they were trying to get the old parts off. I assume this happened before they called me to tell me it would cost too much to bother fixing it. When I got home, I noticed that the they had replaced the throttle lever with a used part that does not fit and was covered in orange dust. I started the mower up and observed that the self propelled feature no longer works on the mower. I spoke with them about this and they indicated they had no idea what happened. They had not taken a picture of the mower before they worked on it so it could have been like that when they picked it up. I used that mower fine, all be it a little louder without the muffler, the day they picked it up. I find it totally unacceptable that used parts were put on it and they didn't even bother to make sure it worked and had NOTHING to do with why I had them pick it up to begin with. BEWARE: Make sure you take photos/videos of your equipment before you take anything to them. It's a hard lesson learned from me and one less customer for them.

UPDATE: they have fixed the billing mistake We saw an ATV on Saturday marked $7349. Went to buy it today and on the paperwork it was $7753. When I mentioned the $400 difference I was told the price tag was wrong. They did not offer to change the price or compensate in any way. They have lost any future business from us unfortunately.

Tried to buy a lawn mower from them & couldn’t even get a call back! I still got my mower…..thru Brunswick lawn & garden, but I’m very disappointed in a company that I really believed in!

Purchased a Husqvarna riding mower last year from Kramers, best riding mower I have ever owned. Unfortunately this year a part broke, I called them and they picked it up and had it fixed under warranty and returned within 2 business days. Very courteous employees and excellent service. Would not hesitate to do business with them again. Caroline Caswell Holden

Had what I needed and even stayed open past there hours.

I’ve been using Kramers for years. I’m not a big spender there but I don’t have thousands to toss around every month, my father used them as well. But today I talked with 2 different people and they both acted like I was a bother. I guess I’ll have to start getting more on line and at tractor supply. I would rather not but if I’m a bother to them why would I go back. It’s a shame I always try to use local before anything else even if it cost a bit more.

this was the response i got from someone apparently with the owners family name. thanks for letting me know,i'm sorry about the experience that you had. it will be address if i can find the person that waited on you. cliff kramer