Kreuz Bern Modern City Hotel

This hotel was booked for me by the institution I was visiting. The location was perfect, close to the train station, next to a Weinachtsmarkt, and with lots of restaurants nearby. However, the booked “Deluxe/Superior” room was very bare. We were given a room at the very top floor, with lots of beams and slanted walls. You could not walk around the bed standing upright, but had to bend over. We bumped our heads several times unpacking or going to the bathroom at night. Bedding was very minimal, just two pillows and two duvets for the two person bed, with two separate mattresses. The beds were very good though. The room had a very small desk with a big lamp that took up lots of room. We could not work both at the same time. The storage space was also disappointing, just two small shelves with some space taken up by glasses. It had a rod for clothes that was hung too low, so my dress was partially resting on the floor. An extra cabinet with some drawers would have been nice. The bathroom was pretty good, with a nice shower that did not leak (yeah!), but the rain shower head had not been descaled in years, and had little calcium rings around the spouts. The promised ‘toiletries’ were absolutely minimal, with no separate shampoo or conditioner, just one soap for all your body parts. We also did not have the promised coffee maker, nor the promised fridge. The room just had a bed, a desk with chair, another chair, a suitcase rack, and a tv. No rugs, decorations, just a bare wooden floor. The room had heating, but even though it was freezing outside, and we regularly opened the window, we never had to use the heating. I assume this room gets very hot in summer - luckily it did have airconditioning. Our room was also facing the street, and there were people outside talking loudly and shouting pretty much all night, or trucks unloading goods all of the 5 nights we stayed there, so you could not sleep with the window open. The window was soundproof so closing it helped, but then it would get very stuffy and warm in the room. Bring earplugs. In the positive side, the room was very clean and breakfast was good. It had a good selection of breads, meats and cheeses, scrambled eggs, boiled eggs, and yoghurts, including lactose-free and vegan options. WiFi was good enough for a zoom call. This hotel is a solid choice because it is close to a lot of musea and the station, clean, with a good breakfast. However, we felt disappointed that our attic room looked nothing like the photos, that it was not the deluxe room with coffeemaker and fridge that we had been promised, that it was very bare and lacking storage space.

The reception staff are professional, friendly and helpful. So far, so good.||The room was small - basically a 3/4 bed, small wardrobe and a desk. OK - I wasn't spending much time in the room, so that didn't bother me. ||Good parts: The bed was comfy and the shower had lovely hot water. I didn't hear my neighbours (if there were any). Network connectivity was good. There's a little library on the 5th floor. Free bus ticket given by the hotel. ||What did bother me was:||1) The floor was gritty - as if it hadn't been cleaned|2) I dropped something and in retrieving it I noticed that a previous room user had left some items under the bed, which was very dusty. The rest of the room also hadn't been dusted for some time. (see pic)|3) There was only one pillow which seems particularly stingy|4) Only one towel - not even the standard small and large. I went to reception to fetch another one but it was withdrawn by cleaning staff the next day so one towel is obviously policy|5) There is no hook to hang up your coat. This is not an expensive item but makes a big difference. You hardly want to hang your wet coat in the wardrobe to drip on your shoes. |6) No kettle in the room (just a room on the 4th floor for all guests, which you can't exactly use in your night attire)|7) The safe was wonky and I ended up not using it|8) There was a bell tower outside my room. (see pic) The bell rings hourly 24hours a day. Sleeping is challenging with this kind of noise.|9) No iron in the room. You have to fetch one from reception. You do not get an ironing board and the room desk is too small - so you have to kneel on the floor to iron. Not a big deal but meh |10) Breakfast was underwhelming. The boiled eggs were cold. The offering was sparse compared to hotels I recently stayed in, in Porto and Prague where the breakfast set me up for the day. And .... the rooms there cost less than this one||I expected so much from this Bern hotel - the disappointment is real

​Disappointing Stay, Not Worth the Price!! ​Our experience at this hotel was highly disappointing and certainly not worth the €380 per night we paid. Upon arrival, our room was not ready on time. We had to repeatedly ask the staff for an update, and they didn't offer any explanation or even a glass of water while we waited. ​The hotel and our room were far from clean. The floorboards creaked loudly with every step, and the air conditioning unit sounded like a helicopter. In the bathroom, the sink was clogged, and the water drained very slowly. ​The beds were also a major issue. The pillows were paper-thin, and the crib mattress was so thin that you could feel the metal frame underneath. Breakfast was also a letdown with limited options. ​Worth to mention that Paolo, a member of the breakfast staff, was incredibly polite and helpful. ​The only positive was the location, as the hotel is within walking distance of major attractions like the Zytglogge. We would not recommend this hotel.

Our family of 5 stayed here earlier this month and had two different experiences. The first thing to know is the hotel is undergoing renovations, resulting in an 'old' section and a 'new' section. My daughter and her husband had a room in the new section and it was fantastic - bright, airy, nice view, and working air-conditioning. My husband, son and I had a triple room in the old section with no view, scaffolding right outside the window, and poor AC. I did contact the front desk and, while there was no room available for us in the new section, they did respond right away and provided us with rotating fans which made a noticeable difference. Unfortunately the hotel restaurant was closed for renovations, however there is a breakfast buffet included with the stay which was a nice way to start every day. The hotel is very well-located in Bern's old town, walking distance from the train station. My suggestions to the hotel to improve guests' comfort are to provide mini-fridges in every room, and to have an ironing board available on request.

Had a great stay at this hotel! Centrally located, so we could walk to all of the locations we wanted to see! Nice breakfast, friendly staff, comfy bed. Would recommend this hotel for its location!

Checking was very easy & smooth. Our room was spacious and comfortable. Breakfast was great and we totally enjoyed our stay.

Cool hotel in a great location, right in the heart of Bern. We got a room facing the back so noise was not a problem. The roof deck isn't fancy but wow, those views!

The room was small, but the hotel's location was good. One female front desk staff was very proactive in solving problems. However, a male front desk staff member with light-colored hair had the worst service attitude I have ever encountered in my life across all the hotels I've stayed in. From the check-in process onwards, there was no greeting, no eye contact whatsoever, an expressionless face, and he was extremely impatient when I requested assistance, acting with a "take it or leave it" attitude. It was almost dark at that time, and I was feeling very tired and cold, just wanting to find a place to settle down quickly to avoid getting sick. Yet, this male staff member seemed very unwelcoming towards me. His attitude made me, as a customer, feel extremely unwelcome and disrespected, severely damaging our impression of both Bern and this hotel. I will not recommend this hotel to anyone, and I will absolutely not stay here again. This male staff member couldn't even manage the most basic courtesy, probably because he simply doesn't want to do his job anymore. This indicates a serious flaw in the hotel's staffing and management.