Yang Gao
Google
Avoid This Hotel at All Costs!
I booked this hotel for a business trip, and it was a huge mistake. The room was completely misrepresented—what was advertised as a "queen bed" was actually two small, uncomfortable beds pushed together. The shower was tiny, difficult to adjust, and had either scorching hot or freezing cold water. Sound isolation was non-existent, making it impossible to sleep.
I kindly asked the hotel owner if I could check out early cause I couldn't fall asleep till 5 am. The owner agreed and even sold the room after I left. When I asked about the status of my refund, he claimed the process had already started and that I would receive my money by the end of the month. Now, a month and a half later, I still haven’t received anything. I contacted them for many times, but they kept changing their stories. The owner has now stopped responding to my messages and refuses any refund. They are taking advantage of international travelers because we couldn't go back.
This whole experience has caused me so much unnecessary stress. Save yourself the headache, frustration, and wasted money—do yourself a favor and avoid this hotel!