Kreuzblume

Avoid This Hotel at All Costs! I booked this hotel for a business trip, and it was a huge mistake. The room was completely misrepresented—what was advertised as a "queen bed" was actually two small, uncomfortable beds pushed together. The shower was tiny, difficult to adjust, and had either scorching hot or freezing cold water. Sound isolation was non-existent, making it impossible to sleep. I kindly asked the hotel owner if I could check out early cause I couldn't fall asleep till 5 am. The owner agreed and even sold the room after I left. When I asked about the status of my refund, he claimed the process had already started and that I would receive my money by the end of the month. Now, a month and a half later, I still haven’t received anything. I contacted them for many times, but they kept changing their stories. The owner has now stopped responding to my messages and refuses any refund. They are taking advantage of international travelers because we couldn't go back. This whole experience has caused me so much unnecessary stress. Save yourself the headache, frustration, and wasted money—do yourself a favor and avoid this hotel!

DO NOT BOOK! This place is out of business. We booked through booking.com and they stopped responding to both us and booking. When we stayed, the restaurant was fully closed, there were noise issues and the promised refund never came. Be warned!

I was hier with my husband to celebrate our anniversary, we were welcomed with nice presents and love motives. The breakfast is offered for a cheap price and it's generious, the buffet was diverse.The new owners are proffesional and polite. The location was perfekt,since it is in the center of the old city. We are definitly coming again.

I stayed at the hotel for two nights. I did not experience the restaraunt. The general ambiance of the entry and halls is shabby. The walls are poorly painted and scuffed; there is no modern art on the walls. The room had two "closets"; both were poles with no doors, drawers or shelves. The bed was completely worn in the middle as though a large animal had nested in it. There were no pictures on the walls. The nightstands were stained, flimsy wood boxes. The windows were not clean. Breakfast took forever as the waitperson was overwhelmed. The cheese, cold cuts were standard fare. The fruit salad looked like it was a few days old. This was the most expensive of the 14 hotels I stayed in in May/June of this year. I might have rated this higher if the price was half of what I paid. It was a convenient location; it can be loud at night if meals are served outside.

I enjoyed really nice stay there. The environment is perfect, and the room makes you feel like you are at your friend's place for a night. Downstairs is Michelin restaurant owned by the same boss. So at the beginning of second day, you could enjoy a high class breakfast freely.

Cute room in the old building, with the restaurant being Michelin rated 2018/2019. Breakfast was really good, and owners super friendly. The only thing to beware of is, being in the old city, you need to pay for parking 18 Euros/day (discounted by hotel from 27 regular price of parking lot).

The hotel is on a very quaint 'alley', slightly scary to drive down (to then park in the paid car park very close by at the end). The hotel room was simple but stylish and comfortable and clean. There isn't anywhere to go other than the room, tiny reception shelf in the corridor, but staff are super helpful and breakfast was simple but good. Would recommend you eat in the restaurant, it's fantastic.

I can’t say enough about the staff of this lovely hotel/Bed & Breakfast. Located in the Old City of Freiburg, you must park outside of the city in the local lot (follow the GPS directions up the ramp & to the parking garage), and walk a very short distance (around the corner to your left-less than 3minutes from the garage!) to the hotel. We walked everywhere!!!! |Our rooms were spotless and the breakfasts were delicious. Due to my error, we needed to leave a day early and the staff took care of everything including booking a reservation for us at another local hotel. I was SO embarrassed by my error, but relieved that the staff was SO kind, courteous & trustworthy. I would stay here again..... in a second!!!!