Piyush Jain
Google
I stayed here recently and honestly, except for the beautiful view, everything else about this hotel was disappointing.
1. Unhelpful Staff – The staff were rude and inconsistent. One person would say something, another would contradict it. I was traveling with my 18-month-old child and when I requested milk at midnight, they bluntly refused. A good hotel would have at least tried to make arrangements, but here there was no sense of hospitality at all.
2. No Supportive Facilities – Despite multiple requests, no one checked or fixed the Wi-Fi. Normally, I rely on my own mobile network, but in this area there was no network coverage, which made working impossible without Wi-Fi. Still, the staff didn’t care.
3. Room Upgrade – When I enquired about an upgrade, they quoted almost double of what I had already paid. I only requested a nominal charge, but they were rigid and inflexible.
4. Cleanliness Issues – The bedsheet had stains (I have pictures). Management may try to blame guests, but this was already there when we checked in.
5. Language Barrier – Some staff were polite, but they couldn’t understand even basic English, making communication frustrating.
6. Basic Amenities Missing – No kettle to keep milk warm for a child. The milk provided from the restaurant was not even in a thermostat kettle, which made it useless after a short time. The pool water had excessive chlorine. And shockingly, no fridge in the room. I stayed in Munnar, Thekkady, and Alleppey, all in basic category rooms, and every single one of them had a fridge. The excuse given here was “this is a basic room so no fridge” – but when you are charging ₹4,000 per night and still calling it “basic,” it’s simply unacceptable. You provide AC but no fridge? Shameful.
7. Accessibility – There is no direct access to the beach from this property, which is misleading for anyone expecting a beachside stay. Even reaching the hotel itself is inconvenient.
8. Dining & Billing Experience – Guests are not allowed to simply sit in their café without ordering. On top of that, instead of adding charges to the room bill, they force you to pay immediately, as if guests are going to run away leaving their luggage behind.
9. Misleading Photos – The pictures shown online are technically real, but here’s the catch: they are mostly clicked during sunset, when the vibrant colors of the property give a beautiful background. That’s why the photos look far better than the actual experience. In reality, everything is just “ok-ok.”
👉 This was my experience as a parent traveling with a small child. If you are going without kids, this place might be a better option because of the view. But keep in mind – the first-category rooms don’t fit the budget, and even then, they don’t provide a fridge (so forget about keeping even a beer chilled).
In short:
✔️ Only the view is worth it.
❌ Staff are unprofessional and unfriendly.
❌ Facilities and service are below basic standards.
❌ No direct beach access, no network, and useless Wi-Fi.
❌ Overpriced for the value provided.
This was a very bad experience and I would not recommend this property to families or anyone expecting real hospitality. Management should remember they are dealing with people, not just running a business.
