Kroger

Appointment was at 4 AM. I read reviews saying they don’t let you in earlier than 30 minutes before, so I waited at the Coastal Farm and Ranch parking lot nearby — plenty of trucks there, nobody bothers you. Arrived at the gate at 3:30 AM, no line. Got a badge, checked in at the office. Waited about 10 minutes in the truck before getting a door. Gave my paperwork to the Capstone guy, who said I’d get a payment link by text — never got one. Instead, someone knocked on my truck and handed me the papers. Unloading took about an hour. Smooth overall.

Delivered a load here from Rialto ca fed ex from the broker circle logistics, there was a $500 lumper fee and a 5 hour detention, the broker blocked our phone numbers and ignored emails after we delivered the load and was trying to invoice this out.

My experience was not bad . Came 30 min before my appointment. Because I am first time here long time was looking for the right building. After that everything was fast . From the check in to exit from the gate took me 1 hour ,to unload 1/2 of the trailer .

Honestly the worst part of delivering here is the gate. Not because of the guards tho. The gate is almost right off the street, at a traffic light and everyone shows up at once. My notes said don't arrive earlier that 30 mins before appt. By the time I got to and thru the gate, I had been in line for over an hour. It's made worse by inconsiderate drivers trying to cut in line after getting to the light and realizing that's the entrance. Guards will direct you. You must have a hi-viz vest. They will give you a pass you need to clip on yourself. You need the pass and a vest to check in with receiving. Lumpers will text you a link to pay once you're unloaded. Lumpers may ask you to move to a parking spot after you get a green if they need the dock for another truck. Unloading time averages 4 hours from check-in to paperwork based on my visits here. No street parking and no legal parking nearby so keep that in mind. Nearest stop in the Port of Tacoma Loves and good luck with that.

No parking, huge line at the entrance, police doesn’t allow to be in line! once you entered, if you have no badge you have to drive out and enter again. This is insanely ridiculous stupidity! It is the Last time we deliver here. They make check in process unnecessary difficult! This facility is now in “no deliver” list!

Our driver's appt was schedule for 5:00am right now it's 10:48am at 8:00 I called to ask why the delay and the person on shipping and receiving was so rude blaming other department for this and cut off my call. No matter who is responsible for this delay all your departments has accountability you all represent the company you work for. Louis in the Lumper Dept. is an example she was very helpful and with a great customer service high five for her.

No parking also capstone employees rude in the front office

Doesn’t have parking just come on appointment time got dock at the same time when checked in