Krystal Grand Puerto Vallarta

Went here with my family and my wife has Celiac so is unable to eat gluten. Joaquin at the Seafire restaurant was absolutely AMAZING! We approached the first dinner with trepidation, but was told to ask for Joaquin the next dinner service.||Joaquin made our entire stay!! I think he's the head chef during the dinner service at the Seafire restaurant. Absolutely the best service and he made custom dishes for us outside of the buffet service. One time, he made my wife the most delicious salmon filet + butterfly prawn dish with steamed veggies and rice. Another day, he absolutely out-did himself and brought out a surf and turf tortilla platter full of grilled chicken, beef, prawns, clams, grilled onions, and a boat of delicious guacamole.||There's also a gentleman named Luis during the breakfast service that is the nicest guy in the world! Our drinks were never empty, he always had a table waiting for us, and he was just the nicest guy!||The restaurant staff and the pool side people (huge shout out to Guillermo and Luis) made the entire experience and stay. Our vacation would not have been the same without them.

Overall our stay was good. We booked this resort on Expedia seeing it was 5 stars however once we got to our room we didn’t feel like it was 5 stars based on the quality of the washroom. ||The room itself and the resort overall were great and the service was wonderful minus the few staff that didn’t seem as willing to help but majority of them were very helpful and accommodating to our requests. We enjoyed the pool area and the beach was very clean. Everything was nice clean however as mentioned above the washroom had alot of giveaways that this room was not a 5 stars. ||There also isn’t much to do on this resort for young kids under the age of 6-7. I wouldn’t stay here again with my kids because of how unsanitary the washrooms felt but would consider if it were just my spouse and I (if they update the washrooms).

I had a wonderful experience at the Sea Fire breakfast, thanks to two outstanding waitresses, Emma and Angelica. They were warm, professional, and genuinely made me feel welcome each morning. What really impressed me was how they went out of their way to help me communicate in Spanish. They were patient, encouraging, and helped me ask for the information I needed without making me feel uncomfortable. Their kindness and support made a big difference in my stay. Emma and Angelica truly represent the best of what great hospitality should feel like. Thank you both for making my mornings so enjoyable!

Overall this place has everything for a all inclusive resort. Food is ok. Location and activities are good. Some of the pools are adults only. The pools near the beach are all ages and crowded mostly all day. The service team is outstanding. Food and drinks are 24-7 . Room service is free but has a small fee per delivery.

The hotel is alright I guess. It’s clean. |The best part about the hotel is the staff.|They’re very QUICK with the service and so friendly. Emma, Sandra and Felix were amazing, we took lots of kids on this trip and they were able to accommodate to everything we needed. The waiters at the snack bar were also so efficient but I didn’t get their names||I do wish the kids club can allow children under 3 inside the building with adult supervision.

We booked this property for just one night before we checked in to our regular week location. We always try a different property for a night the day we arrive. Was disappointed with our experience overall. The Good: Omar and Alexis at the pool were great servers and were on point for our afternoon at the pool. The sunset was amazing from the beach.|The bad: The location of the property is tricky, as the entrance is buried in the back with a very tight drop off area. When we arrived there were 100's of bags waiting to be taken to rooms, which seemed clear our room would not be ready either. It was not. The property is older and tired. There is construction going on all day next door that is loud most of the day by the pool and main buffet. The servers in the buffet must have thought we were invisible as they walked by us 10 times before finally asking what we wanted to drink. The food was "just ok". The Rooms were tired and the AC did not work well. I asked the front desk about the AC at 5pm and they said they would have someone look at it. A maintenance worker (great guy) arrived, but not until 9:30pm and worked on it for an hour. While I appreciated that level of effort, at that point we were just wanting sleep due to the travel day and limited sleep. Tried to go to sleep only to not be able to due to the thumping music right outside our deck from the pool area where the nightly "show" was happening. That stopped at 11:30pm. All in all, it was a little disappointing and was hoping for more. Perhaps this place is your jam and the property works great for you? We have stayed at a bunch of places, unfortunately Krystal Grand PV won't be on the return list for us.

Just returned from a relaxing vacation and we couldn’t be happier with the experience. From the moment we checked in to the day we left, the staff went above and beyond to make us feel welcome and cared for. The resort’s app made it easy to book special dining options and stay up to date with daily classes, games, and entertainment — super convenient!||||We stayed on the Hacienda side with a lovely garden view. The room was always spotless and well-maintained — a calm and cozy retreat after sunny days by the pool. Every morning started off right with the incredible breakfast buffet. A huge thank you to the breakfast and lunch team: Miguel, Hector, Jonathan, Marissa, Fernanda, and Karyme (who always greeted us with a smile). A special shout-out to Laritsa — the omelet chef (I think!) — who made each breakfast feel like a treat with her skill and warm attitude.||||Both the Hacienda and Grand Krystal buffets had a great selection of fresh, flavourful food throughout the day. As vegetarians, we really appreciated the variety of delicious, satisfying options available at every meal.||||We also loved stopping by the Hacienda coffee shop for our daily specialty coffee — Isidra always delivered our drinks with care and friendly service that made it a favorite stop.||||Poolside service was just as exceptional. Rafael (Raffi), our server at the Hacienda pools, was incredibly friendly and attentive — his positive energy and smile truly made our afternoons. We also want to give a big shout-out to the amazing pool hosts: Antonio, Ceasar, Carlos (aka Charly), and Juan. Their energy and enthusiasm made every day by the pool feel festive and fun.||||Overall, it was a great value and the perfect balance of relaxation, fun, and top-notch service. We’re already looking forward to our next visit!

I have stayed in Very bad hotels. This one takes the cake. There is no view for the beachfront deluxe King room. The check-in process took at least an hour and we were not even allowed to go get a drink at the bar that was for the welcome guests because we didn’t have bracelets on, but they wouldn’t give us the bracelets until we spend an hour checking in and the fiasco of checking in was absolutely 10 times worse than a bad hotel in Vegas . But the biggest issue is there is no seating at pools. There are no towels. There is children and chaos and mayhem and on top of that the food is inedible. We watched multiple people dip the serving spoon into the tray to taste it and then put it back, but that wasn’t the worst as all the food felt worse than any cafeteria food or airplane food or anything that I could ever think of it was one of the most disgusting displays of food I have ever seen in any hotel whether there’s a one star hotel or five star There is no Cleaning the grounds and there is construction around you 24 seven pThere are no trash cans. There is no one to monitor anything or helping in anyway. I have stayed in many hotels in Puerto Vallarta and don’t always go high end but mid range is what this was claiming I would run as fast as you can away from this hotel and never ever everbook this place. I try never to leave bad reviews because I know it’s not the employees fault. It is the corporation’s fault but this place needs to be revamped and cleaned and staffed and so many more. I can’t even name..