Krystal Grand Puerto Vallarta

The rooms were beautiful, the food was mediocre at best. First time I ever went on vacation and didn’t gain a pound. Most of the servers in the restaurants were very nice but spoke very little English which made communication challenging. All the servers around the pool & beach area were excellent. The entertainment & activities were very dated & boring. There really weren’t a lot of things to do there. It’s definitely not a place I would revisit

My husband and I stayed April 30-May 4th. Getting there - BEWARE we were dropped at the wrong hotel next door, which is the Krystal. You want to stay at the KRYSTAL GRAND, this was formerly the Hilton, let your uber or taxi driver know. Hotel - Excellent hotel with very good customer service! The rooftop pool bar was a nice perk when you wanted to get away from the main pool. Luis was our server at rooftop bar and took care of us with 5 star service each time we were there. Recommendation for the rooftop bar would be larger shaded umbrellas and maybe chaise loungers. FOOD - The food at the buffet was very good. Large selection of fresh fruit and seafood. Breakfast had a great selection and outdoor seating was perfect. I had a custom made smoothie everyday! If you get a chance to eat at the alacarte restaurants with the sister resort next door at the Hacienda, eat at La Catrina - fabulous restaurant, upscale setting and was great for adults. SPA - I had a so-so pedicure experience but went back the next day and they squeezed me in and re-did the entire pedicure no charge! The manager Edmy (sorry not sure on spelling) went above and beyond and even helped the tech so I could get back to enjoying my vacation quickly. ENTERTAINMENT - first night they had dinner and fireshow on the beach. There is no nightclub on the grounds but if you want to go to the malecon and visit the nightlife check at the front-desk there is a shuttle and they will take you and bring you back to the hotel. Beach- very walkable in both directions. Water is gorgeous as always! There are alot of vendors that approach you all day. But a no gracias is all you need. BUT there's a guy that sells empanada pastries and we bought from him 2 times. THEY WERE DELICIOUS! His name is Fermin, super nice guy, talkative and told us all about his family - support the locals - you won't be disappointed with the empanadas! All in all we would go back in a heart-beat. Great location, easy drive to airport, great customer service! Happy to answer questions!

This was our 1st trip to Mexico and our 1st ever all inclusive so we came into this trip only hearing other peoples opinions and experiences . I can now say based on our own trip we could not have picked a better hotel . The Krystal Grand very quickly made us feel welcome and relaxed . Maybe it was beginners luck but our check in was flawless. We were greeted with a tropical drink at the front desk and taken to our room. Stayed in a Jacuzzi King suite had an amazing view of resort pools and ocean. I did alot of research when booking this hotel and I can honestly say all the positive reviews and the pictures about this place are true.A beautiful property. We really enjoyed the Sea Fire Buffet had a huge varity of choices with different theme nights , sitting outide at the tables along side the pool offered a wonderful atmosphere with amazing sunsets! What is the most important thing that makes this place special to us is the Staff! I cannot say enough about these wonderful people, Daniel and all the pool staff are rock stars, the bartenders and staff at the buffet work tiresly to serve a big shout out to Luis and my friend Blass. Its because of all of you that we have alredy booked a return trip in November. Thank you for wonderful vacation! |Kerry and Judy|Prince George, B.C

This would be a 2-3 star at best. The food at the all-day buffet is absolutely disgusting. All we wanted was an authentic Mexican meal, but that was never offered. The restaurants were good, but rarely open -- or full -- or only had one item on the menu. The daily activities at the pool & on the beach were fun for the kids. The night time shows were way too loud and way too late. The Michael Jackson tribute was the most embarrassing thing I've ever seen in my life. Oh, and watch your credit cards.... I was quoted $300 for items in the shop & they added an extra 0 to my card -- so $3,000 CAD. The next day they pretended they had no idea what happened & refused to refund my $. I kept trying to call them when i got home & they just hung up on me. They knew they had my $$ and didn't give a care about doing the right thing. Watch for scammers, they are everywhere! When in Mexico, trust no one!

FIRST let me say, the omelet lady was amazing.....|The food on the other hand was pretty awful, and frankly misrepresented on what is available. Very little selection, and always repeated. I only saw Guacamole once while there for 10 days, and it was full of honeydew melon. Same color I guess.. Now I will share we didn't eat lunch at the resort more than we had too.... As with many places, the birds are an issue, but nothing is done really and they are walking all over the food. Not so hygienic.|We ended up in 3 different rooms, 1st room, the whole glass shower door smashed while my partner was in the shower, and he has very bad eye sight without glasses. Thankfully I was in the room to help get him something to put on his feet so he could get out. Resort staff really didn't seem to care. We were moved to a different room, but the a/c did not work properly and by 9:30am it was 25 degrees in the room. The third room was better temperature regulated, but looked over a pile of garbage. | ~Garden view??|I totally get staging photos for adds, but.....|WestJet, I expected better, but alas, it's all about the profit.|Mexico was still amazing and I can't wait to go back again next year.

This was my first time in Mexico and the resort didn't disappoint. Very family -friendly. The food was good. The drinks never stopped. The beach and pool were lovely. The pigeons were a bit of a nuisance. They were everywhere!! Couldn't enjoy the food without pigeons walking around and flying everywhere looking for food.

For starters, German at the Talavera Pool, Gerardo at the SeaFire Cafe and Maria at the Lobby Bar were hands down the best and made our stay feel special.||We visited this all inclusive resort the week of March 31-April 7 of this year, and it was average. Our room was fabulous, we had a swim out suite, it was spacious, well appointed and very clean. We stayed on the Hacienda side, and the entire resort was clean and pretty. There were two pools on the Hacienda side, and then another rooftop adult only pool on the Krystal side. The pools were all fantastic, absolutely no complaints. No issues getting loungers, towel service was simple. ||The food was not great. It was plentiful and there are many locations to eat at, but the variety was poor, the quality low, and a distinct lack of certain items you come to Mexico for, such as salsa and fresh fruit. ||The other downside was the entertainment and activities. During our 7 night stay, the only thing worth watching was the fire show. Other than that, there wasn’t anything else to do on-site. They did karaoke in the lobby bar, played a movie one evening that no one watched, but they did push hard for you to book excursions which is the only way you’ll do anything other than float in the pools or walk on the beach. ||If you aren’t picky with food, and just want to soak up some sun and read a book, this resort is clean, safe, close to the Malecon, then this is the place for you! If you want to leave to party, then Monkey Business is a 1 minute walk around the corner, and I would recommend McCarthy’s Irish Bar and Hot Wings 85.

Just came back from a 7-day vacation at this hotel, we stayed at La Hacienda which is kind of part of the same hotel but a little better, it's only adults and quieter than the main one. I don't think this is a 4-star hotel, still needs a lot of improvement regarding managing things. The rooms were ok, but the food was not good at all, very few options at the buffet. the specialized restaurants it's a waste of your time, it's the same food from the buffet and the process to book them is very annoying. The only good thing I will say is the staff, they are very friendly and helpful, they try their best to make your stay pleasant. Big shout out to Daniel from the front desk and Carlitos from the pool. Big thanks to them.