Krystal Grand Puerto Vallarta

While the hospitality and people were amazing there were the odd issues that we kept having to deal with on certain days. Bed is comfy, the view is great and the staff are more than welcoming with the stay. However upon arrival the fridge didnt work and after 3 attempts to get them to replace it they finally did half way thru and the no kne would pick up the phone when we called the lobby multiple times only to have to walk down in the morning to get it resolved with my fractured foot..... Our shower door wouldnt stay closed or kept opening into the shower and kept hitting me while showering. The AC didnt seem to work well as it was still 25+ degree in our room and hard to fall asleep or sleepnin general. Despite the adult only pool area there were still kids there and were jumping in and out of the pool or being loud. We did not appreciate this as we are here to relax at that time and not be disturbed with the noise and splashing. Hence not being on the family pool side for a reason. Food was great most days. The only reason why most days is because the food out in the tray is gone and takes a while to get restocked and condiments/spreads were mostly empty and not restocked even early morning breakfasts leaving food to be undesired and cold after a while. And a couple of times we would ask for drinks when the waiter came up amd no drinks. So we would buy them at the store or drink the 1 or 2 flavoures offered in the room. The rest of the time our experience was a 10/10. Dont know if we will come back to this resort as me and the wofe talked about it in the begining but are rethinking due to to many things having to be requested and unfixed. We hear other resorts down the roaf who are much better for the same price so we might try there.

Overall this place has everything for a all inclusive resort. Food is ok. Location and activities are good. Some of the pools are adults only. The pools near the beach are all ages and crowded mostly all day. The service team is outstanding. Food and drinks are 24-7 . Room service is free but has a small fee per delivery.

Customer service here is horrible. Its only day 1 and I cant wait until its time to leave. Definitely not friendly faces when checking in. The restaurant had horrible service. Online it says one thing but when you walk in they tell you something else. Concierge wasn't helpful either. Would definitely not recommend coming here. Not worth it at all. Also to add to this, only certain wrist bands have access to the pool at the Hacienda, which isn't right. Everyone thats staying here should be treated equally and have the same access to everything.

Was a great stay, though the shower drain did not keep up, with about an inch of water building up on the floor over 5 minutes. Food was pretty mediocre, WHY CANT A GUY JUST GET A TACO! Catered too much to a layman’s western palate. Thankful “monkey business” restaurant was a quick jaunt down the road, where one can actually get some Mexican dishes. Drinks were great, service was fantastic. Cesar was an absolutely fantastic waiter. Armando in the lobby tried to rope us newbies into a $10 “gift” of what could only be a timeshare grapple. Very close proximity to a great mall, and a nice close taxi ride to the strip. I would have gladly upgraded my room to a terrace view, thought the $1100 USD up charge was ridiculous!

The hotel rooms are outdated, they look nothing like the pictures. They need repairs for the price they rent out. The pool waiters were very friendly. I enjoyed the activities they had throughout the day at the pool. I also enjoyed the shows at night, I just wish they lasted longer. I found inappropriate that some couples would be all over each other, kissing, and grabbing each other bodies at the pool, when there were a lot of kids around them swimming. The front desk could also be more friendlier.

We loved our stay at Krystal Grand Puerto Vallarta! The hospitality was unmatched, the food was amazing with a large variety to choose from, everything was very clean and the amenities were excellent. Thank you to all of the staff who made our stay so memorable: Daniel, Gerardo, Octavio, Elvira, Omar, Luis, and especially DJ Jony for keeping the beats fresh all day and night! We will be telling all our friends and family what a fine establishment you have. Muchos gracias amigos! Until next time!

Would recommend and would return for another stay. The only thing that would put me off returning is the amount of mosquitos that are in your room. Its mandatory that the door stay closed during cleaning and fridge replenishment however they still get in there! The staff are really amazing and we (my husband and i) had a truly relaxing time. We stayed on the quieter side of the hotel The Hacienda.

I really enjoyed my time at the resort. The staff, food, environment, rooms, service etc was ALL fantastic. Although I didn’t appreciate the disrespect and sneaky behavior from the wedding planner - Narda. I got married on May 16th and was quite disappointed with how everything played out. There weren’t the right amount of Chairs provided for the ceremony so people (about 6) had to stand around instead of sitting down and enjoying the moment. Also, she didn’t give the Dj the correct song for my first dance with my husband and father daughter dance with my dad. Because of this error on her part, I was robbed from my father daughter dance. The DJ told me they were not able to find the song even though I confirmed the timeline and everything with the wedding planner several times. The cake was also not made in the right flavor after several times of confirming this detail. The following day, narda failed to give me back all of the wedding decorations (napkins, table, liners, centerpieces, dinner plate mats, etc) that I brought and bought with my own money. She told me she “wasn’t in charge of cleaning up and gathering all the wedding details” (but it is in her job description, hence a wedding planner…) and then asked me why I wanted all of the details back. I had to ask her several times that I needed all of the details back that I brought after myself, my mom and other family member confronted her and then she magically “was able to find the majority of my items,” but STILL failed to give me back items like the table numbers, which I truly believe she will be using for future weddings. I had to go find her several times to return all of my items (instead of enjoying my last day at the resort) and when she spoke to my mother, she was beyond disrespectful telling her that she had already given me all of the details, but that was not true. It has truly been heartbreaking that she has left this impact from such a special day and I will not be recommending any friends to do their wedding with this wedding planner Narda.