Maria Alejandra Blanco Valderrama
Google
The Hotel Kuka y Naranjo is the worst hotel I have stayed in during more than 20 years of traveling.
Location: The area is ugly and feels unsafe.
Room: We stayed in the so-called “La mejorada” room, but there was nothing upgraded about it.
Everything was old, poorly kept, and run down.
Noise: Every time someone in the hotel turned on a water tap, a deafening noise came through. We had to listen to this during all 4 nights of our stay.
Services: One night the power went out, and we had to sleep without air conditioning in 34-degree heat. It was unbearable.
Reception: The receptionist, Edgar, was always defensive. He offered us a 20% discount for one night, but we couldn’t claim it because we checked out early and the reception hours are very limited (they open late and close early).
Parking: The parking is terrible. Once we had to take the keys ourselves from reception because no staff was there.
Pool: The pool is dirty and not well maintained.
Value for money: The hotel is very expensive for what it offers.
In short, I do not recommend this hotel at all. There are many better options in the area for the same price or even less.