niinarc
Google
This place was chosen because we saw someone else talking about the view and the food. We decided to go to have brunch.||They sat us down very quick. ((For the outside seating a reservation was needed.))||When on the table the waiter introduced herself and offered us water and left. ||We were looking at the menu and it took her a while to come back and get our drinks order. When she came to take the drinks order, we went ahead and ordered the food.||Then a family sat on the table next to us. The waiter took their order. Minutes later they were served their drinks, meanwhile we were still waiting for what was ordered to drink. Our appetizer finally made to our table and I was still waiting for the drink. After a while the drink came. We were talking, taking pictures of the view and we still waiting on the food, and the waitress still hasn’t checked up on us. Let it be known that non of our food was brought by our waiter. Time keep passing by and we were waiting on our food, the family next to us is midway on their lunch, and finally our food comes. It was okay food. It wasn’t hot. Probably because was just sitting there waiting for our waiter to get it. Then our waiter shows up to bring us some Parmesan and left.|We ate part of our food and we were thinking about taking the left over. We waited over 15 minutes to get our waiter attention and when she finally acknowledges that we were waiting on her she said “I’ll be right there”, would you believe me if I say that she didn’t come. Okay, well, let me tell you, she didn’t! We waited another 5 minutes approximately and we decided to call someone else, as soon as we called another lady, then our waiter came, asked if we wanted a “to go” box, and we were just ready to go, we said no. She came with the ticket, we gave her our card, then she went to the next table gave them their ticket, pick their card, check them out and I was still waiting for my receipt and card. Would you believe me if I say she gave herself a $25 tip without asking? Well she did. You want to know her excuse, it was a mistake. Then she gave me $25 back in cash and told me “you can leave me whatever amount you would like to give me” and walked off. But that’s not all, she came back, she made up her mind, she grabbed the $25 back and said “it’s better if you write the amount and I refund you the rest”. Like whatttt? |Worth highlighting it was the worst customer service experience I have ever had in my entire life. And she kept the $25 tip she gave herself.|I’m big on customer service, my family works in the hospitality industry and I’m a business owner, I respect and show appreciation to whoever works in this industry, but my tip is going to be a reflection of your service. And I’m a generous tipper. Honestly I was in shock about how sleek my waiter was, I think she knew that we were not going to tip her. Because to be honest I was giving her $5 and it was for just saying hello because that was all she did. I was thinking about going back just to be able to sit in the outside area, but to be honest I’m disappointed and I might not be back.