María Delgado H.
Google
Absolutely disgraceful treatment at Kuli alma
We were a group of 11 non-Israeli guests, and we have never experienced such terrible treatment anywhere before. From the very start, the staff at the door —especially the curly-haired girl— was unbelievably rude, arrogant, and unprofessional. She kept inventing excuses not to let us in (“it’s full,” “private event”) while other people walked in freely. After a long and humiliating argument, we were finally allowed to enter.
Once inside, it was obvious the place was not full and there was no private event at all. Later, one of our friends was kicked out for absolutely no reason, simply because an Israeli girl complained that his presence “bothered” her — even though there was plenty of space. Security didn’t let us explain or defend him; they just dragged him out.
Outside, things got even worse. The curly-haired girl at the entrance was beyond unacceptable — rude, disrespectful, and aggressive, constantly shouting “shut up,” mocking us, and treating us with total contempt. When we asked to call the police, they refused. When we asked for the manager, she lied, saying he wasn’t there. When we requested to use the bathroom or re-enter (after paying full entry), she denied it without reason.
We even asked for the security camera recordings, which of course they refused to provide. To make matters worse, other guests outside —locals and tourists— told us this wasn’t the first time something like this happened, and that certain Israeli people inside sometimes do this just to have foreigners kicked out because “they don’t like their presence.” That says everything about the kind of place this is.
Despite the unfair situation and the clear mistreatment, they refused to refund our entry fees, even though several of us hadn’t done anything at all.
Her behavior and the overall attitude of the staff were disgusting, discriminatory, and completely unacceptable. Someone this aggressive and disrespectful should never be working with the public.
A humiliating, shameful experience from start to finish. Kulialma should be deeply embarrassed by this kind of conduct and seriously reconsider who they allow to represent their venue.