Jeremy K.
Yelp
I seldomly complain about restaurants, but I am compelled to write this one-star review because, despite the fantastic view, this was the worst dining experience of my life.
Let's talk about the food - the mushroom skewers were nothing short of disgusting. I could barely stomach them. The prawns reeked of an overwhelming fishy smell, an indication of their less-than-fresh state. And the octopus? Oh, it was so overcooked that it resembled beef jerky in texture. Chewing on rubbery octopus was definitely not what I had in mind when I decided to dine here.
We dared to order the lamb chops, thinking they couldn't possibly mess that up, but we were mistaken. I managed to eat one lamb chop along with some rice, which was incredibly dry and flavorless, making it almost inedible. As for the second lamb chop, it was practically raw, more undercooked than a "Philadelphia rare" steak. It was repulsive, to say the least.
When the waitress finally decided to check on us, I shared my dissatisfaction with the lamb chops and the revolting mushrooms. She offered to have them recook the dishes or give us a refund. By that point, our appetites had been utterly ruined, so we chose the refund option.
Then, the manager, a small stocky, red-headed man, came over to hear about the issues. Rather than showing understanding and empathy, he chose to argue with us about the state of our barely touched plates. He claimed he could only refund half of the lamb chops because we had eaten some rice and managed to finish 2/5 of one of the lamb chops. Seriously? It's outrageous and terrible business to argue with a dissatisfied customer, especially when the food was clearly inedible.
I've worked in the restaurant industry long enough to know that if a place messes up a meal, their top priority should be making it right with the customer. The manager's attitude was beyond unprofessional and completely unacceptable.
I STRONGLY SUGGEST THAT YOU DO NOT EAT HERE. Save yourself the disappointment, the waste of time, and the insult to your taste buds. I implore you to find a different dining spot with better food and more respectful staff. This place deserves ZERO business until they learn how to treat their customers properly. The manager should be FIRED for his lack of customer service skills. Avoid this restaurant at all costs!