Freya Lo
Google
I'm deeply grateful for meeting Miss Yang (楊さん), the exceptionally helpful front desk staff at the hotel. My stay was brief, just one night on May 17th, coinciding with the Black Ship Festival. Regrettably, the fireworks display was postponed to the following evening due to unfavorable weather conditions. Miss Yang went above and beyond to assist me by contacting the omakase restaurant regarding their cancellation policy. However, I am unable to extend my stay due to the reservation in Yokohama the next day, I missed witnessing the event.
Despite missing the fireworks, her gesture of providing a complimentary dish as part of my dinner served as a thoughtful consolation. I would like to express my sincere gratitude for her kindness and professionalism.
Unfortunately, I didn't get the opportunity to bid farewell as I needed to rush to catch the bus on my departure day. I hope this review reaches you and wish you a wonderful time in Japan :)