Roland Zhang
Google
25/1/25 - 2.5 stars
To say Crows Nest has limited dessert options would be an understatement, thus, we were essentially forced to try here. This branch of a pretty successful Hungarian dessert chain is definitely very popular and was quite crowded even in the late evening.
Normally I'd take being crowded as a good sign, but, service and crowd management here is terrible. There is no clear signage on how to queue and, even after forming a line behind other patrons and waiting 30 minutes, the male staff member (there was only one) told us to go to the back of the line after making it to the front and skipped us to serve people behind.
Workflow definitely needs to be better optimized as each customer takes at least 10 minutes to serve since every cake is served by weight so the servers have to guess how much to cut then weigh and adjust. Terribly inefficient. The chimney cakes are definitely the best option here as they are made to order, but, also can take quite a long time to be served (took another 30mins for us).
Overall, the service and customer experience is bad. The cakes are expensive and not very good. The only saving grace is the chimney cakes which are actually quite nice and mostly worth the price.
Chocolate babka: C, 5/10. Dry and chewy. Not enjoyable at all
Biscoff cheesecake: B, 6/10. Topping was too much like whipped cream. Not enough substance
Duo mousse: A, 7/10