Ezgi B.
Google
Overall, we had a great stay. The beach area is beautiful with water an admirable view. The rooms are very spacious and comfortable, the staff are friendly and attentive, and the breakfast was outstanding with an impressive variety of choices.
However, the “& Spa” part of the hotel was a real disappointment for us. We specifically chose Kuum because we enjoy using spa facilities while traveling, but it did not meet expectations. The fitness area had no fresh air and good equipments, the wet area felt outdated, and overall, the spa did not match the high standard of the hotel. The staff at the spa were also unclear — at first we were told it closes at 19, which is not ideal, then we were rushed if we wanted to use the sauna. It was not the relaxing experience one would hope for in a place like this.
If the spa facilities were updated and managed with the same care as the beach, rooms, and dining, this hotel would be exceptional.