L'Ôtel Doce-18

Regrettably, the beds are old and are bending at the sides, the bedding is good but the mattresses are old and worn out. The worst of all was the water flow of the shower to zero flow due to demand we suppose. Reported to management 3 days in a row the manager is Manuel and he was aware and told us he would rectify the situation. And no, we didn’t get a new room nor a credit for any inconvenience. We had room 205 and we had to go to my daughters room 212 to shower. We spent 3800 hundred dollars for 6 nights/2 rooms you would think he would make it all right but he didn’t. We had a family wedding with many rooms rented for that week. The manager had the power to make things better but decided not to. They are better hotels in the same vicinity. Do not stay there. you will regret it.

Truly an amazing aesthetic, every one was a kind and attentive. The free breakfast was amazing, tasted amazing. Ten out of ten would recommend! The colors in the room were very calming. Very beautiful hotel, I felt immersed in the culture of the city.

From the minute we arrived, the experience staying at Casa Arca blew away my expectations. The service was nothing short of perfect, and the manager there Manuel treated us like family. The hotel itself is beautiful and the location couldn't be any more central in San Miguel. The beds were also extremely comfortable and the rooms felt like you were in a miniature home. I could not imagine staying anywhere else when I visit San Miguel again.

I had an awful stay at his hotel, was a last minute decision because the electricity was out at my house here. I had to wait 15 minutes for the unwelcoming woman (she had to tear herself away from her cell phone, after all) at the front desk to give me my room key. Notably, there was a disgusting bowl of meat strips literally on the front desk - absolutely revolting - keep your dinner hidden. I could not get the air conditioning to work in the room (and I tried calling the desk but no answer) and they offer only thick robes, not light spring/summer robes like most quality hotels. So I kept waking up from a combination of itchy sheets and heat - maybe got 2 hours of sleep at most. I was finally awoken by a snippy woman calling from the front desk not even ten minutes after check-out - I had made the error of oversleeping since my phone had died (with the alarm on it - had no charger with me as this stay was unplanned), and they are too cheap to have clocks in the rooms. She threatened me saying they would charge me if I stayed beyond 1 pm, despite the hotel only having 44% capacity the previous evening (I had asked). I had already explained the situation but this harpy was as inhospitable as it gets. So I left before 1 and explained what had happened to the manager, who was pleasant enough - HOWEVER, he promised to send me a voucher for a meal (first offered breakfast but I had to leave) as compensation for what had transpired. Nothing was sent, predictably. All I received was a request for a review but when you click in the link, it refuses to let you leave a review once you have checked out - quite strange! Ironically, they have vague Michelin signs up ALL over the place, including at the street entrance, for the restaurant - though it is a different rating, nothing like the classic Michelin star ratings which are nearly impossible to get - this is some meaningless, newfangled “award” for mediocrity, at best…I had eaten at the restaurant for New Year’s Eve and it was just OK. Tacky hotel with tacky employees - Michelin should disassociate ASAP, it is decidedly NOT a good look for them.

Rooms are top notch, quiet environment with two amazing restaurants, staff very welcoming. linen and bathroom amenities incredibly good Robes very soft. Location is absolutely perfect in the very center of town. Only wish pool water was heatl

Spectacular hotel with an amazing king room and fabulous breakfast!! The location is also perfect! The staff is also incredible! Highly recommend! We will be back.

Honestly, I don't know how this hotel could have been any better. Our room on the second floor was huge, and very well appointed. Staff were uniformly pleasant and helpful. Breakfasts were fantastic, as was the dinner we enjoyed there. The bar service was excellent also. The location is just perfect. Overall, this hotel and restaurant is clearly run by management who really know what they are doing and how to provide guests with an exceptional experience. Everything seems to have been considered. I can honestly make an unqualified recommendation.

This hotel is wonderful. The room was amazing, the staff are attentive and professional, the food is fantastic. This is a gem.||If you get the chance to stay in the room with the bathtub outside, I recommend it. As well, the rooftop restaurant is highly recommended for a Friday/Saturday night meal. Great music and the view is world class.