0caitlynm
Google
Nice hotel, great decor. Signature Suite was stunning, large, and felt luxurious. Very plush bed and high-quality bedding/pillows. Couch was comfy, suite had many seating areas. Air conditioner worked well. Shower was nice (average pressure and size), outdoor bathtub was cool. Housekeeping and turndown was amazing - impeccable. Hotel location is amazing - right in the middle of the main square, walkable to everything.||Front desk service could improve - they were friendly, but not very helpful. Couldn't exchange dollars for pesos, couldn't break large peso bills into smaller bills, miscommunicated driver pickup time (thank goodness we caught it the night before), and didn't inform us that breakfast starts at 8am on our date of departure, when we were being picked up at 8am. High-end hotels would tell you that in advance and offer to make a bagged breakfast to go. We asked if any bakeries or restaurants nearby were open, but they said no. I walked outside, and 3 shops down on the same block, there was both an open cafe and a bakery next to it. ||Would stay again, but other than high quality of housekeeping, the rate is a little high for the value with service not being on par with other high-end hotels.