L'Ôtel Doce-18

This is an extraordinarily beautiful and historic property right in the middle of San Miguel. The staff is incredibly attentive, and the food is delicious! Connected to the hotel are a series of local boutiques with many unique made in Mexico items from jewelry to handbags to clothing. The hotel front desk contacted us on WhatsApp a couple days before to explain their location and to ask us to let them know when we arrive so that they can send their bill down to help with our luggage as the street does not allow cars. We arrived in the evening and the hotel form desk sent a waiter to our room to take our order for room service. The beds were so comfortable, and the housekeeping was very attentive. The only real bother was that the pipes were very loud. It would squeak for several seconds after flushing the toilet. The location of our room being on the street it was also very loud. We wore earplugs (which I normally do on vacation anyway) and I would recommend you bring those. I think the noise is a worthy trade-off for the great location. So walkable to everything in SMA. We would definitely stay there again.

Elegant and somewhat large (23 rooms +/-) boutique property well-located 1/2 block off main plaza on a car-free but vibrant road. Staff very accommodating, rooms spotless and beautifully furnished, and the food and food service throughout the hotel nothing short of spectacular. The included breakfasts in the (often chilly) lobby dining room were some of the best meals we enjoyed throughout the city during our 6-night stay. Don't miss the rooftop bar and dining spot. Great views, and if it's chilly up there, they'll instantly provide a heat lamp and lap blankets. Cozy and charming. The mesquite bar in the back of the lobby is worth your time as well; we enjoyed the flight of mescals and the robust conversation with the bar manager there one evening. ||All five nights we didn't eat in the hotel we dined impeccably well within walking distance - a variety of food options at all price points. Great shopping steps away. We enjoyed two guided walking tours during our stay that we had arranged on our own - one food centric and the other more culturally and historically centered. We loved absorbing the architecture of the city (don't miss the fact that the hotel itself is beautifully architecturally preserved - new melded in to ancient. We also enjoyed seeking our hole-in-the-wall coffee spots throughout the city. Great vibes all the way around. We felt safe everywhere we ventured. ||This hotel and city work for any age group - just get out there and explore. San Miguel and Casa Arca both highly recommended.

We chose this hotel based on location, price and amenities. Little did we know that the hotel was so well appointed with beautiful decor, ambience, and room. The room was so bright and spacious with comfortable beds, clean furniture, and large bathroom for the 3 of us. We would stay there again in a heartbeat. The included breakfast was perfect for us each morning before venturing out into town. We had no problems with getting our dietary preferences met and sufficient food to fill our bellies. The staff is friendly, and so helpful answering our "touristy" questions! Thank you for the wonderful 6 nights at your hotel.

Nice hotel, great decor. Signature Suite was stunning, large, and felt luxurious. Very plush bed and high-quality bedding/pillows. Couch was comfy, suite had many seating areas. Air conditioner worked well. Shower was nice (average pressure and size), outdoor bathtub was cool. Housekeeping and turndown was amazing - impeccable. Hotel location is amazing - right in the middle of the main square, walkable to everything.||Front desk service could improve - they were friendly, but not very helpful. Couldn't exchange dollars for pesos, couldn't break large peso bills into smaller bills, miscommunicated driver pickup time (thank goodness we caught it the night before), and didn't inform us that breakfast starts at 8am on our date of departure, when we were being picked up at 8am. High-end hotels would tell you that in advance and offer to make a bagged breakfast to go. We asked if any bakeries or restaurants nearby were open, but they said no. I walked outside, and 3 shops down on the same block, there was both an open cafe and a bakery next to it. ||Would stay again, but other than high quality of housekeeping, the rate is a little high for the value with service not being on par with other high-end hotels.

This beautiful hotel was well situated near the historic center. The food in the restaurant and rooftop terrace was superior! Staff was friendly and helpful in all ways. Our room was comfortable and housekeeping was efficient.

Best location in town, gorgeous historic property. Elegant rooms with flawless housekeeping. Top notch cuisine and friendly staff. Common interior space gives lofty light filled vibe but the restaurant noise does travel to some rooms.

It took sometime to locate the hotel email, once I did locate it, the hotel team were really helpful. There is a basic steamer in the room, but an iron is available at reception. Hair stylist is also available by request. The breakfasts were excellent and they cater for vegetarian. The hotel operates a strict 3 pm room access and 12 depart. They will store luggage. There are two sides to the hotel. In the road side you can hear the town. In the other you can hear noisy pool users. There are different standards of rooms and the costs reflect this. Our room was perfect, extra large bed which was really comfortable. Turn down service. Bath tub (a real one) and walk in shower plus twin sinks. Hairdryer. fridge. Safe. Complementary water each day. Very close to shops and to the centre where everything’s happening. |Breakfast is included. Service is not, the staff will pursue you if you do not give them 10% tip in pesos every breakfast, every meal or drink order. ATMs very close by. pharmacy also very close by.

Regrettably, the beds are old and are bending at the sides, the bedding is good but the mattresses are old and worn out. The worst of all was the water flow of the shower to zero flow due to demand we suppose. Reported to management 3 days in a row the manager is Manuel and he was aware and told us he would rectify the situation. And no, we didn’t get a new room nor a credit for any inconvenience. We had room 205 and we had to go to my daughters room 212 to shower. We spent 3800 hundred dollars for 6 nights/2 rooms you would think he would make it all right but he didn’t. We had a family wedding with many rooms rented for that week. The manager had the power to make things better but decided not to. They are better hotels in the same vicinity. Do not stay there. you will regret it.