David Reichert
Google
A Disappointing Christmas Getaway with Our Dogs – La Butte aux Bois Falls Short of Expectations
In mid-November, we spontaneously decided to spend a few relaxing days with our two dogs at La Butte aux Bois. The elegant presentation of the hotel and its reputation for exceptional service raised our hopes for a truly special Christmas experience.
Unfortunately, our excitement was significantly dampened upon our arrival on the second day of Christmas: late in the afternoon, we were informed that all of the hotel’s restaurants were fully booked. The only alternatives offered were room service or snacks. For a hotel of this caliber – especially during the festive season – this was unacceptable and left a lasting negative impression on our trip.
What made the situation even more frustrating was that, during the booking process, we had explicitly requested the hotel’s Christmas menu. To our disappointment, we were told at the time that the menu was not yet finalized. While we were advised to book spa treatments early, no mention was made of the need to reserve tables at the restaurants in advance – a critical oversight.
We had been looking forward to a festive Christmas dinner in an elegant setting, but instead, we were left with room service – an option that falls far short of the standards expected at a hotel of this price point and reputation.
We value excellent hospitality and thoughtful service that prioritizes the needs of its guests – both of which were glaringly absent during our stay. This Christmas trip, which we had eagerly anticipated, left us with a disappointing aftertaste. Regrettably, based on this experience, we cannot recommend La Butte aux Bois.