"Why book? A luxe Hill Country hideaway with memorable cuisine.
Set the scene A mother-daughter duo, tan twentysomethings in stylish cover-ups, soon-to-be-parents on a babymoon, empty nesters—it’s hard to pinpoint this resort’s exact type, but needless to say, it does a good job of catering to everyone.
The backstory Houston-based Benchmark Resorts & Hotels manages the property, built atop one of the highest points in San Antonio.
The rooms The standard deluxe rooms are comfortable, but for the 21 and up crowd seeking solace, opt for SEVEN, an adult-only floor with king beds, Nespresso machines, and rainfall showers. Larger groups will feel at home in The Villas, a newer addition with adjoining rooms and upgraded amenities like Bulgari bath products and a private golf cart.
Food and drink They had me at Bocado, a charcuterie concept serving up Texas cheeses, but there’s also a juicery and homemade ice cream at Henrietta’s Market. Book early to feast on oysters, caviar, and wild game at Signature, the brainchild of James Beard Award–nominee Andrew Weissman. In town the third Thursday of the month? Don’t miss the Women & Whiskey series.
The spa The expansive Loma de Vida Spa boasts outdoor treatment suites, an infinity pool, and a top-dollar, oxygen-infused facial designed by Linda Meredith, a skincare specialist beloved by both Hollywood A-listers and influencers.
The neighborhood/area A free shuttle whisks guests away to neighboring Six Flags Fiesta Texas and an outdoor mall with Lone Star State brands like Neiman Marcus, Kendra Scott, and Tecovas.
The service Service is good across the board, but exceptional at the spa and Signature restaurant. Also, expect to receive a text halfway through your stay, asking you to rate your experience.
For families From bingo and splash dodgeball to movie nights and art classes, there’s plenty to keep families entertained. The hands-on Kids Club Naturalist Program, developed in partnership with the San Antonio Zoo and San Antonio Botanical Gardens, teaches kids about local flora and fauna.
Accessibility ADA standards are met and exceeded with lift chairs at every pool and audio-visual door alerts for the hearing impaired.
Anything left to mention? For those mixing business and pleasure, there are 28 indoor/outdoor meeting spaces that come with tech support and a personal meeting concierge. After hours, enjoy structured team-building activities or a round on the world-class golf course." - Tommie Ethington
6 Best Hotels for Seeing the October Annular Solar Eclipse - AFAR
"It’s eclipse after eclipse in Texas Hill Country in the coming months. The sprawling central Texas region will see both this fall’s annular solar eclipse and next spring’s total solar eclipse. La Cantera Resort & Spa, located atop San Antonio’s rolling hills, delivers a view of both events, including annularity from 11:51:47 a.m. to 11:55:58 a.m. local time on October 14. The 496-room resort sprawls across 550 forested acres, with 34 regal-meets-farmhouse villas and one adults-only floor. Its aesthetic, with Texas limestone walls and native textiles and art, nods to the region’s history. The spacious guest rooms follow suit, with cherry wood and oversize windows and private patios to take in the view. Come October 14, La Cantera is partnering with the University of Texas at San Antonio’s physics and astronomy department to host an educational eclipse-view experience. It’s offered as part of the “moon’s shadow” three-day package ($3,500 for two guests, three-night minimum) and includes educational programming, a welcome reception, telescope viewing, and, on the 14th, a full eclipse-viewing party on the lawn. Dine before and after the eclipse at one of numerous on-site haunts, from charcuterie at Bocado to upscale Texan fare, such as beef tenderloin or venison, at La Cantera’s Signature restaurant." - Stephanie Vermillion
"Following a multi-million-dollar overhaul in 2015, this ranch-style Hill Country resort—which is part of the Destination Hotels collection and less than 20 minutes from the airport—has emerged as a spot where both families and the adults-only crowd feel at home. For the former, there are plenty of places for fun on the 550-acre property, including five pools (one is just for kids, with two water slides and a toddler splash area), an arcade (for ages 13 and up), tennis courts, and miles of scenic trails. The hotel even has a partnership with high-end baby gear label Babiege, which grants guests discounts on crib, stroller, and accessory rentals they might need to enjoy a day out. Meanwhile, grown-ups will appreciate amenities like two championship golf courses, Texas-inspired treatments at the Loma de Vida Spa & Wellness (set on one of the highest points in San Antonio, with views to match), an adults-only pool, and private poolside cabanas (available for a fee), which come stocked with fridges, HDTVs, local snacks, and a personal attendant. The 496 guestrooms also cater to a variety of needs. The main rooms and suites feature great views, NEST products, rain showerheads and plush furnishings, while the villas set on the golf course offer plenty of space for families, plus a separate reception, complimentary golf carts, oversized tubs, and their own pool bar, cafe, and market. For those seeking some privacy, there’s SEVEN, a 21-and-over floor with a dedicated concierge, lounge, upgraded bath products, private check-in, and more. As you might expect, the selection of eight restaurants and bars is equally varied, ranging from a grab-and-go market, poolside grill, and casual cantina, to the fine-dining Signature, with menus by James Beard Award-winning chef and San Antonio native Andrew Weismann."
"Following a multi-million-dollar overhaul in 2015, this ranch-style Hill Country resort—which is part of the Destination Hotels collection and less than 20 minutes from the airport—has emerged as a spot where both families and the adults-only crowd feel at home. For the former, there are plenty of places for fun on the 550-acre property, including five pools (one is just for kids, with two water slides and a toddler splash area), an arcade (for ages 13 and up), tennis courts, and miles of scenic trails. The hotel even has a partnership with high-end baby gear label Babiege, which grants guests discounts on crib, stroller, and accessory rentals they might need to enjoy a day out. Meanwhile, grown-ups will appreciate amenities like two championship golf courses, Texas-inspired treatments at the Loma de Vida Spa & Wellness (set on one of the highest points in San Antonio, with views to match), an adults-only pool, and private poolside cabanas (available for a fee), which come stocked with fridges, HDTVs, local snacks, and a personal attendant. The 496 guestrooms also cater to a variety of needs. The main rooms and suites feature great views, NEST products, rain showerheads and plush furnishings, while the villas set on the golf course offer plenty of space for families, plus a separate reception, complimentary golf carts, oversized tubs, and their own pool bar, cafe, and market. For those seeking some privacy, there’s SEVEN, a 21-and-over floor with a dedicated concierge, lounge, upgraded bath products, private check-in, and more. As you might expect, the selection of eight restaurants and bars is equally varied, ranging from a grab-and-go market, poolside grill, and casual cantina, to the fine-dining Signature, with menus by James Beard Award-winning chef and San Antonio native Andrew Weismann."
What a weekend. Love adult pool area and felt so cool and fun. Great drinks and service. Everyone very friendly and accommodating. The gentleman in the lobby had gorgeous goodies for me and my friends. The perfume “Jordan” is a hit. My friends found cool gifts for their husbands and I matched a wallet perfectly with Jay help. It’s nice having indoor shopping because the outside mall is a nightmare. Thank you for a great experience! Will be back!
Bailey Wilcox
Google
The resort is beautiful. I have always heard such great things and was excited to stay here. But the service & communication throughout was very terrible. I do not have high standards and never complain, honestly.
1. When we arrived we decided to self-park because we were not informed that self-park was $30/day. After not being able to find a spot, we chose to valet because the website said valet was $40/day. Valet is actually $50/day. We also had to find someone to ask to take our information/keys, it just felt unorganized and unwelcoming
2. The breakfast was either order from menu or buffet style. Those who ordered from the menu it took 35 minutes to get food, and the food was incorrect. Multiple times we had to wander the restaurant to find someone to get us coffee, ketchup, more water, etc. the buffet was actually very good, but may be because it did not depend on the service
3. The pools are beautiful. But we ordered drinks from a server and 40 minutes later we had to find him to ask where they were, turns out the frozen drinks machine was broken and he never put in the order. The servers Merric and Bryan were very nice and fixed everything for us
So far our girls’ trip is just sadly disappointed in such a nice resort but are making the best of it. I will unfortunately hesitate to recommend it to others
Randall Ortega
Google
The resort is a great place for a summer getaway. We had so much fun in the pools and enjoying the restaurants and other resort amenities that overlook the beautiful golf course and scenic Texas hill country.
The endless pools are awesome and our granddaughter went down the pool slides a thousand times as attendant Jade made it fun for all the kids. All poolside staff were there when needed with cold drinks and good food.
Special thanks to Lindsay and her team for making booking quick and easy. Concierge John Ruiz was very helpful with restaurant and Alamo area suggestions. We look forward to visiting La Cantera again.
Mickelle Cheever
Google
I genuinely do not understand how this place has so many 5-star reviews. These people must have stayed at a different resort or managed to have an entirely different experience.
First, the cleanliness of the rooms was terrible. Literally saw 9 bugs, including spiders, during our three night stay. Each time our room was cleaned they forgot to leave some necessity such as towels or soap. Then when we would call and ask for towels they never arrived so we would have to call again hours later to check up on it.
Second, we were told the slides at the family pool would open at 8am. This did not happen on any of the days we were there and we had to call and ask for a slide attendant almost every day because no one was there, even by 9 or 10am.
We were told we would have a late checkout but started getting texts to leave at regular check out time and maid service showed up then as well. They then claimed we weren’t supposed to get a late checkout so obviously a lack of communication between management.
Save your money and stay somewhere else such as Hyatt Hill Country. We have gone there for years as well and never had these issues.
mitao507
Google
The hotel is gorgeous and the views and pools were lovely. The lobby is grand with a lot of inviting places to sit. Grounds similarly had a lot of space to enjoy.||In my view, the main shortcomings were with the service. We were directed to Self Park without much detail. It would be nice if they had a golf cart to return you to the main hotel from the parking lot.||The shuttle driver was very courteous when we went to the shops, but returning with the shuttle was difficult. You call the main number and go through a phone menu. The operator told us the shuttle would be one moment away and after 15 minutes when we called back, we got voicemail service. It would be much more helpful to have a direct line when you’re off property trying to get the shuttle to pick you up.||Housekeeping on our initial check-in did not have a bathmat in place. They appeared to be a little skimpy with toiletries. Upon our first day we return to our room at 3 PM in the room was not cleaned. Instead of an apology when I called housekeeping, she told me it was “upon request“. I don’t believe this is true and the rooms at this resort are generally cleaned daily. She then asked if I had the do not disturb sign up on the door. She did offer them to have somebody come and clean and assured me this would happen every day. Other minor issues, like not replacing the tissues in the bathroom and only leaving one washcloth along with 4 bath towels after room cleaning.||The TV appeared to be quite an old model, and when asked if we could stream a movie, the staff was unsure and said it should be self-explanatory. ||It’s a gorgeous property and they think if they stepped up the service it would could be a place I would return.
Brent Bearden
Google
Premium price, not a premium experience. Facilities, amenities are 1st class. The issue is staffing. Valet was missing when we arrived early, walked to front desk...no staff present. Found a passing by employee about 5 minutes after arriving. They were very helpful in contacting the valet, and finding a front desk person. The spa was a similar story, overbooked... Think cattle car service, not an individual experience. The massage itself was fantastic...but the dressing rooms were cramped and the waiting in the crowd for your name to be called out amongst the crowd isn't what a luxury spa experience should be. The adult pool was beautiful...but, an average drink order was over a 30 minute wait. Now, the golf experience was great from a service point of view. The hotel and spa could learn from them. So, the facilities are top notch, the staff was helpful and courteous...just not enough. For that price, we can't recommend.
Dale Fisher
Google
First impression was bad. Valet was not helpful at all. No help with luggage or at door entrance. Check in was poor for a resort of this caliber. Directions toward elevator and room was bad. Had to return again to front desk for better directions. The room was very nice with good water pressure. Only negative was that there was no vent in the bathroom so steamed the mirror, counters, walls and floor when taking a shower. The food at the restaurants was excellent. Pool was nice but the pool chairs were broken and would not lay back, the rattan was torn up and the cushions were stained. Being that this is the beginning of the summer season, you would think that everything would be ready and in good shape. Overall, I found this resort to be far below my expectations. I doubt we will return when there are others nice hotels and resorts in the area.
Michele Frietsch
Google
The whole resort is well run, newly updated with great staff! Hands down the bar in the lobby is my fav! The staff is unmatched anywhere! No matter how busy with summer and multiple conferences they were calm and delivered consistent service and crafted cocktails! Kyle, Ronnie, Victoria and Ava are the best!
Savina M.
Yelp
My husband surprised me with the stay over the weekend at this resort for our anniversary! Because we have Littles it's harder for us to leave the state now so we decided to have a staycation. The grounds are so beautiful. There was a moment when I really did feel like I was in a different place! Although it was a hotter day, because you're so much higher in the hill country area it feels a lot better outside. we stayed over a weekend and there surprisingly wasn't too many people but so many places for seating because it was so huge!
One of the coolest takeaways was there were three different pools. One for Family , one for kids with the waterslide that looked fun for them, and one just for adults! The adult section was pretty much full the entire time we were there, but we stayed in the family section since it was a lot bigger and it was very peaceful. We were a little bummed that the hot tub for the family section was under construction they were quite a few places under construction that we ran into while we were there.
I would say that the rooms are a little bit more outdated than I expected. It looked pretty of a room, but not something that I would expect for this type of resort. It doesn't really match the outside and isn't that much of an enjoyable interior in case you're just trying to enjoy the room as well. Our room was right across from Six Flags. We were able to watch the fireworks at night outside the balcony.
There are quite a few restaurants on the resort to eat from with a few options, which is great! there's also a café that's open 24 hours nearby the lobby.
Because of how enjoyable the pool area was with all of the space and fire pits and peaceful areas to walk through, I would stay again !
Katherine R.
Yelp
If you want luxury and typical room amenities, this isn't it. This is the most disappointing hotel I've stayed at in 10 years. My husband booked a suite for 2 nights. He made the reservation over the phone, to easily confirm everything. We were assured there was a separate room or divider, for privacy from our kids. Our room ($1,200 per night) isn't what we booked over the phone. It is essentially one huge room--no divider or partition for privacy. The TV doesn't face the bed and doesn't move. There is no way to face it towards the bed. It faces the entry. Not only that, none of the remotes work on it, and the plug is behind the mount and we can't unplug it. Spending my birthday night waiting for maintenance at 9:45 PM to turn off a TV that is essentially useless isn't what we had in mind. Extremely disappointing.
There is 0 wall art in the room. There is one piece of framed art in the toilet room, but that's it. I've stayed in motels nicer than this. We called down to the front desk immediately upon arrival, and nothing was done, and the woman hung up on my husband. It feels like a bare overflow room. I wouldn't pay $150 for this. It looks like a hospital in here. It also smells like paint.
I had to go down and show them pictures of our room and ask what the deal is. The man I spoke with at the front desk was kind (nicer than the women who hung up on us) but said there was nothing he could do tonight. Apparently, we are getting a room change tomorrow when rooms become available and a discount on this one. I'm hopeful they will correct this, but based on our stay thus far... it isn't looking great.
I don't want half off my room for tonight, I wanted what I booked for my birthday. Again, I wouldn't even pay $200 for this.
Ruined my birthday. TERRIBLE hospitality.
Basic, cheap, microfiber bedding. Will never stay here again. If I didn't have spa reservations tomorrow and little kids that need to go to bed after a long travel day, we would have gone elsewhere. I don't have anything good to say.
Karen P.
Yelp
Beyond Wonderful!!!!! The most gorgeous spa. Everyone at the Hotel and Spa were so nice. Class act!!!!!!!!!!!! Cannot wait to return. The Hotel is unreal and the staff beyond wonderful.
Thank you.
Monica R.
Yelp
We considered La Cantera resort for our wedding due to the gorgeous grounds. After getting in contact with a sales rep our experience was less than acceptable for this type of venue. Our scheduled call was cancelled via email same day, we asked for a new contact to work with as ours was unresponsive. We received an apology email, gave her a second chance. We toured the venue, she was fine during the tour. Promised to reach out with responses to our questions, it's been over a week with no answers. If our customer service experience has been this poor while they're trying to "sell us" wonder what it would be once they have our deposit. Due to this experience we decided not to go with La Cantera to host our wedding. It's a bit bizarre to me that a venue at this level has such poor customer service when a customer is going to spend thousands of dollars with them.
Sharda B.
Yelp
Loving the views at La Cantera! Super family friendly but adult vibes as well. This is my annual getaway and it never disappoints.
Brandi C.
Yelp
La Cantera Resort and spa is a 10/10.
I am here for a work conference and the resort really has everything you need, no need to leave if you do not want to.
The grounds are beautifully kept. The ambiance and lighting on outside are gorgeous and inviting. The atmosphere and decor is gorgeous, top quality.
Service has been immaculate so far. Upon arriving I was immediately greeted and offered valet parking.
The reception desk is in the grand lobby!
They give you a map of the property and a tour upon request.
2 pools onsite a family pool and adult pool. Walking trails on property allow for great views and lush trails.
Beautiful golf course on property as well!
The spa is 10/10 highly recommend! There is a recreation area at the spa that has a separate pool as well.
Ray G.
Yelp
A beautiful resort inside and out!! Very much Enjoyed the very tranquil courtyard. Great spots to mediate as well as amazing areas inside to relax.
Our room had incredible sunset views too! Where the experience took a dive is when you take a shower. It takes at least 5 minutes for the water in the shower to warm up. Such a waste of water. No bueno.
Golden Magic A.
Yelp
The staff here was above and beyond excellent. I was staying with my parents for an event and the staff was always cleaning up dishes and glasses and making sure the place stayed very pristine. A fantastic venue with great views and excellent catering. The standout has to be Catherine Ruiz the concierge who helped me get some food after the catering had all closed down (my own fault honestly) but she went above and beyond for us. Would recommend to other events and gatherings to check out La Cantera Resort & Spa!
Melissa M.
Yelp
We visited this hotel 2 years ago and it wasn't as run down as it is now. Our shower was broken. Our bed was so uncomfortable because as the attendant in the lobby told us, the hotel is going to be updated soon. The wifi was super slow because of a huge work convention there. Thank God for Candice and Henry at the Villas, they tried so hard to accommodate us. They went out of our way to get our shower fixed and comped us for all the inconveniences. This Rating would've been a solid 3 if it weren't for Candace and Henry. Also, the room service people were so friendly and available. We can't wait until the Villas get updated so that we can come back.
We loved the three pools , especially the private pool at The Villas. We'd loved the bar, and the drinks were exquisite at The Sire bar. They even had mock tails for me! The Fitness area was perfect for all my fitness needs.. One of our best meals in San Antonio was at the signature restaurant right next-door to our villa.
Renée M.
Yelp
Had a girls only staycation with one of my besties, celebrating her b'day & catching up on things as we haven't seen each other since November 2023!! She got a new dream job and has been busy, busy, busy and you know, time flies and before you know it, it's 4 months later!! Anyhoo, we went shopping and lunch before we checked in and thank God I decided to pay an early check-in upgrade that they offered me a week prior so I could check in at 1pm. They granted me as early as 12pm. I was able to request 2 queens a couple of days before and luckily they were able to accommodate. Check-in was swift, no line and 2 attendants. I requested a bellman, Sandy who was so gracious, polite & courteous. The floor and configuration was deceiving because the lobby is on the 3rd floor which is ground level. Taking the elevator to our 2nd floor was going down. Also, to get to our room using a certain elevator, you have to walk some steps up onto the 2nd floor and a few turns left, right, left down the hall and right or something like that which was past the fitness area and small store with leisure clothes, hats & accessories. Finally reaching the room was nice as the TV Monitor was on with looping pleasant music & welcoming guests to the resort onscreen.
I toured the room and saw the view to the garden with a table, one chair on the patio that overlooked the Topaz pool area. You could hear the music playing if you were outside but once closed, the room was very insulated & oblivious to the sounds outside. The curtains are blackout curtains and sheer drapes in front of them. There's a mini fridge w/no icebox, Keurig coffee station w/3 Green Mountain Coffee Pods, paper coffee cups with lids and sugar/sugar substitutes and stir sticks, 2 separate closets which was nice & included long tan robes which was awesome, a safe inside one of the closets that uses a key(not sure where to get it), a granite-top counter with dual sinks, a tub with a large rain-shower head and detachable sprayer and a separate toilet area. The toilet has 2 options for flushing which uses less water on one button for conservation purposes. I would suggest that one of the light switches should only light up the toilet area, not both bathroom & toilet and they need an overhead fan in the bathroom to suck out the steam. Also, the bathtub was not completely draining so they needed to fix that as you're taking a shower and there's about 2-3" of water pooling above your feet until you turn off the water. There's bar soap, shampoo, conditioner, lotion & a hair-dryer available. Everything was clean in the room and the beds had lots of pillows and a fluffy down(?) comforter. The bed was of semi-medium firmness so I was somewhat sinking. I prefer firm but was okay because it was just one night. I prefer a firmer, plush mattress as in the Marriott & Hilton Hotel beds.
After check-in I met up with my friend back at La Cantera Mall and we had lunch, shopped a bit and came back. It was crazy-busy at the Valet area by 4pm when more people were checking in so I was glad I checked-in early. I found out the next day that the Phoenix Suns's entourage had checked in. I saw a police escort for a bus so figured there were some VIPs in the house. My friend & I hung out at the room until our in-room therapeutic massage person had come a few hours later. Afterwards, we headed to the hot tub for about an hour. It got cooler temperature wise so it was nice & convenient to have our full-length robes to wrap ourselves in afterwards! The pool area was quiet at that hour and only one bar was open nearby but the doors were closed so it was perfect and serene at the hot tub. There were about 3 other girls in the hot tub with us but there was a lot of room & not crowded. Massage and hot tub in serene surroundings overlooking the hillside with almost a full moon was a perfect night for me!
Service was courteous, helpful and polite, esp. online, the Bellman Sandy, front desk, the female attendant at the store by the fitness center who helped us open a cork-topped Sparkling Rosé bottle we had been struggling with(LOL!!), Sweetfire Kitchen servers/waiters/greeter and employees you'd come across in the hallway. The parking text was a bit confusing because I thought I had to enter a text when I left the premises each time but nothing went thru when I had tried to use it after check-in and was headed to the mall. The arm automatically went up? It was only on the check-out day that I found out I had to use the code to activate the arm to exit. There was an attendant so she just looked up my license plate and input it manually. All in all, it was a nice getaway where I felt it was quiet, serene and with a small resort-like feel. We didn't even feel like we were in San Antonio!! I think with it being the off-season, the grounds were quieter. Can't wait to come back!
Stephanie W.
Yelp
This resort is just LOVELY. I visited once last year for a work event, but I didn't stay there until this year. The room that I was put in had a balcony and a king size bed facing the courtyard in the center of the resort, but I could also see a lot of the hill country off in the distance. The bathroom was immaculate, with a waterfall shower head and plenty of counter space. The staff were really helpful at this resort, including at the restaurants (I ate at "Topaz," the bar and restaurant next to the adult swimming pool). The food was pretty good, but it's a little expensive for what you get. I ordered the lobster roll at topaz which again was tasty but it's a little small for $25; the sweet potato fries it came with were really good though. I was told there would be an upcharge for a side salad instead of the fries, but the menu doesn't say that and I think some of the things that are listed aren't priced exactly right. I also got charged eight dollars for charging the food to the room which I didn't know I would be charged, so just be aware since it created some confusion on my end, but once I realize what it was, I was OK with it (it's just not noted anywhere on the menu). the fitness center here is nice and clean with plenty equipment and the pools are spacious but do get a bit crowded sometimes during the day if you want a chair in the shade for example. Overall though this resort has EXCELLENT vibes, I'm excited to stay again at next year's conference!
Kristin R.
Yelp
If you are doing a day pass, great! Make sure you rent a cabana well ahead of time though. Hard to find seating with shade otherwise. Or even a chair with an umbrella.
We stayed here as a staycation for my bday!
PROs-
-grounds are beautiful!!!
-Good food
-Nice staff
CONS-
-Rooms outdated and not worth the price! Very average room and we had a $1,400/ night suite. Low popcorn ceilings, no full length mirror, tiny balcony that you can barely walk out on....Nothing special and would not stay again
-Bars close early
-Service even in cabanas not great. Was 30 min before we even got a waitress and well over an hour before our drinks and food arrived. Tv and fridge didn't work for an hour in either. Also be aware of 18% service charge. And that is NOT gratuity, just an extra charge!
-In room tv- cannot login to Netflix or your own apps, basically you can watch regular tv or pay $20 to watch a movie
Advice. Do a day pass and rent a Cabana early, especially if in adult only pool. Grounds and pools are awesome.
Do not stay the night, very disappointing!
Dee P.
Yelp
From the La Cantera Resort and Spa In-room Dining room service
* chips were great
*Guacamole was great, but way too small amount with # of chips and for $11.oo Came in a small Ramekin bowl
* garlic parmesan noodles came cold (skim on noodles indicating had been sitting out for a while. Also needed far more garlic
* order sweetened ice tea--thought would be home made--got off the counter bottle
I had asked for wrap so I could cover left overs,. Person shared she would make sure --nothing was included
*finally I had ordered sparkling cider --for $22.00 I would expect far better than Martinellis Gold Medal which retails for $6.0 - $8.0 /bottle.
Room is very nice but no paper or pen, only coffee (no tea options) with keurig
I would have also expected (for a resort and spa) higher quality sheets/bedding/pillows
All together a very poor experience for food and OK experience for room
Kayla N.
Yelp
We visited La Cantera Resort for Mothers Day Weekend (for the second year in a row) as my mom loves the brunch they host at SweetFire Kitchen.
We were a bit surprised to see that construction was going on during this most recent visit, but overall it didn't impact our visit. Upon arrival, it was crowded in the line for valet so we waited and eventually were able to pull up in front of the doors. Unfortunately, the valet never came to the car so we parked and walked up to their stand to give them a keys/ check the car in. You could tell that they were very busy and a bit overwhelmed with the volume of cars. The same thing happened when trying to pick up our car as well... we stood their waiting for them to acknowledge we were there and eventually had to just walk up to someone and ask for them to help get our car.
Once inside the resort... it is stunning in all aspects. The lobby is beautiful, the food is delicious and everyone is very friendly and happy to help. I did ask a few staff members about events going on and such and I felt as though the answers were just being made up rather than admitting they didn't know. Regardless, it wasn't a big deal.
My favorite thing about the resort would definitely have to be the views, the pool area and the gardens - I never wanted to leave!
While this is a beautiful resort, their employees and staff seem to be a bit stretched and cannot accommodate all the guests in the manner expected at such an expensive resort.
Kristen G.
Yelp
The hotel is beautiful, and the staff are super and responsive. They have just renovated their rooms and the renovated rooms are super pretty. I'm giving the Hotel a lower review because of a few things/the food quality is not up to par especially the Mexican restaurant. The sweet fire restaurant is okay and their beautiful Signature restaurant is excellent. The rooms are pretty but they did not invest in soundproofing and I literally could hear the gentleman next-door snoring. This is not the first incident as my sister stayed at the resort in July 2024 and heard all the details of an amorous encounter in the room next door to her. Also be aware that there are lots of added fees to the base room rate that you book including a $40 resort fee even if you're not golfing and a $25 Self Parking fee (At that rate if I had known I would've valet parked) and don't forget the tax of $2.07 that they add on for the self parking fee. I don't mind paying for a beautiful property but I felt nickelled and dimed to death.
Christy M.
Yelp
Words cannot explain how much I love staying here! Everyone is so professional and helpful. The rooms are nice and clean. The infinity pool is gorgeous. The restaurants are amazing!!!
I definitely recommend staying here when you are in the San Antonio area!
Sreyashree B.
Yelp
So so glad that I found the La Cantera Resort and Spa to spend our anniversary weekend. Everything at the resort was exceptional. The infinity adult pool was the perfect location to catch the gorgeous hill country sunset. It was definitely worth the price.
Scott S.
Yelp
La Cantera is a fantastic resort and I had a great time. The grounds are beautiful with an overall feel of tranquility and picturesque views of the Texas Hill Country, as well as the city lights at night.
Also enjoyed the spa but felt the pool was the best part while the sanitariums were just okay - had much better spa experiences both north/south of the border (Montreal & Monterrey to be specific).
I found the restaurants to be very good and had great burger at sweet fire.
The areas that I would say are negatives:
1) the rooms are dated and not that nice (carpet is bad for allergies in TX)
2) the food at the spa and the 24 hour cafe was like boxed airport food - you have to do better as not everyone wants to leave the resort for meals or casual bites
3) lack of recycling for said boxed food. I really dislike food waste and having to throw out recyclable items.
4) it is pricey so overall might expect a bit more when laying out the dough.
Ralph O.
Yelp
Excellent SPA experience. This was our 4th time visiting this SPA. They have the complete package. Workout gym, smoothie station, steam room, sauna, hot tub, infinity pool and amazing massage technicians. This is the best Spa I have ever experienced. I have looked for others but this one has consistently ranked number 1 for us
Rudy W.
Yelp
Could barely get a spot at the pool all weekend, certainly not one with an umbrella. Lots of non-guests there, really should have guest only policy on certain weekends. Service at the pool was incredibly slow and disorganized too.
Sweetfire grill has excellent food though.
Crystal M.
Yelp
I had the pleasure of staying here while on a business trip. The resort was absolutely beautiful. The staff was courteous and extremely kind and I really enjoyed my stay. The decor was appealing and also pretty unique.
Tanya S.
Yelp
stayed on the seventh no kids suites!!! amazing service from valet to the dedicated concierge!! gorgeous adult only pool, and the 5-7 happy hour team was so friendly and attentive
Scott R.
Yelp
We had an absolute nightmare with these people trying to get checked in for an event where we pre-purchased tickets. The staff was horrendous in their customer support. Could not find our room reservation and forced us to re-book and charge our card a second time. We even showed a receipt for the room that was already paid for. It took us over an hour to finally get to our room!!!
After that, we had to call them because they never refunded our room! The customer service was GARBAGE for a 4 start hotel..
Elly M.
Yelp
Phenomenal place! We really enjoyed our one night stay and we hope to return sometime in the future if in TX. They got us upgraded to the Villa room which was very nice, but I am sure the regular rooms would be the same. The service was amazing!
Checking in to checking out was pleasant and enjoyed talking to friendly employees. Placide and Reggie are the two that I remember the names, they were both wonderful and made us feel very welcomed but everyone was nice in the resort.
We even got our own personal golf cart, which was one of the highlit of our stay. La Cantera is very clean, modern and well kept. Also, they had their family pool open until midnight which is unseen, but we loved it! Thank you La Cantera!
Alana C.
Yelp
Overall, 3.5 stars. Some things were impressive while some were not.
We loved the complimentary chilled Chandon Champagne that was brought to us at check-in!
The friendly outgoing staff (every single person) are all 5-star. Special shoutout to Henry at the Villas, he was so warm, attentive and charming, we will miss seeing him everyday!
The housekeeping team is also 5-stars, they magically had our room tidied up daily, despite us coming and going at different times!
All food we tried on the property was uniquely flavorful and absolutely delightful. (Sweet Fire Kitchen & the Mexican-style food from the pool bar).
Some issues:
We wanted to take our infant into the pool (at the Villas) but the water was too cold. Apparently they were waiting for a special part so it stayed broken during our visit.
We liked the bigger pools in the main hotel better, however I personally wish they were a bit deeper than 4 feet. Maybe there are laws against it? Who knows. There was also quite a lot of leaf debris and dead bugs floating in the pool water.
Back in the room, the air was damp and caused the linens to feel a little damp as well. I also noticed our clothing hanging in the closet felt damp. I actually had to place a dress of mine outside in the hot sun to dry before wearing it!
The shampoo/conditioner was terrible; it made my hair feel dirty, and didn't smell nice. I had to purchase other stuff from Target instead.
Our outside chairs (on villa 25) were dirty with leaves/branches/dust. Our patio was not tended to, and needed to be swept. Also, the air conditioner unit was super loud and seemed to cool the living room area long before reaching the bedroom.
Lastly, many of the young gents who brought our car around were above & beyond in welcoming us, chatting with us, opening our car doors for us, turning on the AC so the interior was cool & helping load our baby stroller. **However** there was a couple dudes we encountered who just brought the car up, said nothing, did nothing extra, never smiled and it just felt kinda rude & thoughtless.
All my concerns are pretty minor, however, for the price you pay (at the villas) these kinds of details shouldn't be overlooked.
Traci R.
Yelp
I had stayed at the hotel a few years ago before it was remodeled. This review is for the pool day pass only, purchased on a third party site. I had lots of fun! The adults only pool is great with servers coming by every hour or so to check on us. The lobster roll was delicious, slightly spicy from red pepper. The pool is advertised as heated but it didn't feel warm, just comfortable on a 100 degree day. We arrived at 10:30am on a Saturday in order to get lounge chairs with an umbrella. By noon, pretty much all the chairs were taken. The chair upholstery could stand a cleaning since they all appeared to be stained but there are complimentary towels available so I laid a couple of those on top of the chair. Would come back again!
Dan P.
Yelp
Overall nice resort but showing its age and in need of some service improvements. We observed extensive need for maintenance and renovation throughout from furniture to wallpaper.
Arrival: We arrived in a limo and the doorman was very attentive. Check-in at the front desk was slow and inefficient.
Room (6104): two double beds, small LG TV, mini-refrigerator, Keurig coffee maker. Normal room. Lots of wear and tear on everything from carpet to furniture. Our Keurig coffee maker had a pod explode all over the place. Staff replaced with another Keurig
Beds: decent linens but very worn and pathetic beds.
Bathroom: no vent fan, fogs up easily. Very old tub/shower fixtures with low water pressure. Tub faucet loose and coming out of wall (rather third world).
Housekeeping: very hit and miss. Appears housekeepers are overwhelmed.
Restaurants: several dining options on site from sandwiches to fine dining.
WiFi in room: free wifi with no upgrade options. Ran an Nperf test 83 Mb down / 17.9 up. Not the best for remote work involving heavy data.
Conference facilities: Decent conference facilities. Good AC, HVAC operated well even in summer.
Pools/fun stuff: Large but totally dirty pools. Found everything from many dead roaches, dirt, food, etc in the pools. VERY DIRTY. Golf course, hiking trails, etc.
Overall service: mediocre. Example- (1) very, very slow check in. (2) Couldn't get a checkout time after 12:00. (3) A friend came to pick us up and the valets would not let her leave her car for even 2 minutes to go into the lobby. She offered to leave her keys, but the valets insisted she remain in her car.
Misc: On the positive side, we received some chocolates and nuts as a welcome gift during our stay
Seth T.
Yelp
Beautiful resort with fantastic services. Everyone is super nice and professional. The service is fast with room requests. The shuttle driver Ric was amazing. It seemed like he was always just around the corner for picking us up. Overall it has been a great stay.
Maricel E.
Yelp
Feb 2024, First time here! Husband and I decided to do a staycation for the weekend.. This place is pricey but cheaper than other resort in the area. It feels so serene just walking in. As you enter the property, you are greeted and employee checks you off from their list. You have an option to do valet or self park. The lobby is massive and super quiet.. the facility is beautiful and totally gives you a relaxing feel. I can totally chill all day here. Swim, eat, workout and relax is what we did this weekend. I wish I didn't have to go home so soon. This is my dream weekend- total relaxation is what my body need.
Msutton331 M.
Yelp
We have stayed here on several occasions (at least 5x) over the years. We live in DFW so Austin and San Antonio are the two "Staycation" options we visit most often.
The Good: Public areas and facilities are very good. The staff, for the most part, also very good. The Location..minutes away from major attractions like Six Flags and The Shops at LaCantera is excellent. Their Fine Dining Restaurant, "Signature" is perhaps my favorite restaurant in the entire State of TX...we've been at least 5x and it's ALWAYS outstanding.
The Opportunities: We have stayed in Rooms on the "Adults Only" 7th floor and we have stayed in the "Villas". Both are showing substantial signs of wear and tear. The 7th floor rooms are no longer an option for us as they are pretty bad. The Villas are "OK", but we are paying Five Star Hotel prices for, at best, a Three Star, experience. So...not a good value.
Tim L.
Yelp
Fine place to go if you want to play golf with your buddies or sit in the pool drinking all day. Not a good place for couples looking for luxury, romance, or relaxation. Basically this is a mid-range resort that has pretensions of being high-end.
We had no Wifi in our room; when we called to ask for help they told us "the hotel was at 95% occupancy." I guess the WiFi can't work if the hotel is full?
The 7th floor, extra expense, lounge has TVs turned on in every corner, all the time. The lounge only stocks 16 muffins in the morning for breakfast, with no refills. Once they run out, that's it.
There is loud music playing at the adults only pool all hours of the day. Love to hear Taylor Swift at top volume--great! Want to enjoy the scenery in peace? Not the place to go.
When we asked about eating at Signature--one of their restaurants--we were told that we needed reservations a month in advance. Concierge shook her head sadly, at our ignorance. Didn't realize we were trying to dine at Eleven Madison Park.
Staff was uniformly helpful and pleasant. All the waiters we had were great. Food at the Sweet Fire restaurant was excellent. But for 500$+/night, this is a bad deal.
Chris T.
Yelp
Arrival: the gentlemen working the front door was excellent. He unloaded our luggage and put it on the cart and took us to the front desk. Front desk took time, we arrived late and we stood there for a bit before we were acknowledged as a few employees stared at us. Eventually we were helped and got room keys. Again gentlemen took our luggage and told us about the hotel and was very nice.
Room: our room was two queen beds, but they were smaller than normal queen. We forgot to ask for a king upon arrival. It was late and we decided to keep the room. The room had normal TV, fridge, coffee station, with nice view over looking the pool. The carpets were filthy. The stool was stained for the makeup station.
Bathroom: nice bathroom, but shower leaked like crazy. The water was hot so that is good in my book.
Bed: not very comfortable and pillows were flat
This hotel has everything for the family. The adults can go to the adult pool and not be bothered with kids. There is a general pool and even a fun kid pool. There is arcade for kids. Gym for those that want to work out, golf course, and hiking trail. The hiking trail is not well marked so you can easily get lost.
Restaurant onsite: Sweetfire. Delicious burgers.
If it have a car, there is shopping down the hill from the property.
The hotel property is very beautiful, but Overall the interior of this hotel needs a facelift or major deep cleaning. The hotel furniture throughout is stained. I was here for a conference and so many of the Seats have horrible stains which makes you not want to sit down without laying down a towel first. All the employees are super friendly though.
Lauren G.
Yelp
Came and stayed at La Cantera for a week for a work conference. It was a really pretty resort. Very clean. Large. I would recommend staying here if you want a quiet get away in the San Antonio hill country. They have several restaurants on property, the golf and spa are apparently super nice. My only complaint is that it far from downtown and the food they served for the work conference was the same every day.
Paul D.
Yelp
Our second visit to this nice luxury resort and this time stayed in the SEVEN. This is like experiencing a hotel within a hotel where only 21 & up can stay. Upon arriving we used the parking valet and helped us with our luggage. Later on I was in the lobby and one of the attendants remembered me asking if I needed my vehicle. I didn't need it but very appreciative. Staying in the SEVEN includes valet parking.
The lobby was just as nice as I remembered and nicely decorated for the holidays. The Christmas trees inside and on the grounds were strikingly impressive. I checked in first downstairs and was guided to the 7th floor, and greeted with champagne.
This was the real beginning of our romantic stay. The connoisseur talked to us showing the amenities in the lounge. Complementary drinks and snacks are available to guests along with a light breakfast in the morning. The views from the lounge were spectacular.
The only negative experience was the room was very warm due to the blinds were open having the sun shining in and the AC was not running. I quickly lowered it and hung out in the lounge. Even though the room cooled the bed stayed warm which made it hard to sleep at night. The room however was nice with a balcony facing the courtyard and very clean. The pressure from the overhead rain shower was weak but good enough to wash off.
The SEVEN was definitely worth reserving. As for the hotel property during this time all the restaurants were open with indoor/outdoor seating including the coffee shop and boutique. I did not see anyone in the pools but it was chilly weather. The food items and merchandise were high quality and delightful.
Checking out was just as elegant where our connoisseur thanked us and helped get our vehicle out of valet.
Sara J.
Yelp
Really great gals getaway! We decided to splurge and stay at a Villa. It was a fantastic VIP experience overall. Gabe and his colleagues provided great service. We enjoyed ordering room service lunch to the pool, loved the Bluetooth speaker, loved the hot tub, loved having a golf cart to get us around the property, loved sitting on the deck enjoying the view. I don't understand why there's no microwave or ice bucket in the villa (of all things?)...but overall the Villa was great.
We also had some time at the spa which was really great. Lots of amenities. The food/drink bar could use additional options...or maybe the option to order room service there for more options. But the pool, hot tub, spa service was great!
David R.
Yelp
We had finally worked up the nerve to embark on our first family roadtrip since Covid began and we wanted to stay somewhere that had enough room and activities where we didn't need to leave and after doing a bit of research we chose La Cantera.
Our consternation that our first family trip in nearly two years hitting at the same time as Delta cases were on the rise was eased a bit as walking in, La Cantera is spacious and has plenty of room to move about. The large, open reception area, which doubles as a relaxing lounge, features views of the green hills surrounding the La Cantera grounds.
Going up to our room, paying a bit extra for the "Hill Country view" was definitely worth it as it gave us great views of those scenic hills along with that of the pleasant outdoor pool complex.
We didn't have any plans to leave the resort grounds nor did we have any plans to go golfing or a spa day. We just wanted to relax and find plenty of activities for our busy toddler and the La Cantera pools provided just that. The pool area is a bit deceiving in that despite there being plenty of people about, you never notice it as the three large pools give tend to space everyone out, especially with the children's pool and adults-only pool at different levels and not in view of the main pool. The main pool area features plenty of covered seating as well as bar service. For families with young kids, the two slides at the kids pool will keep you all busy all day. The sequestered adults-only pool that has the best views of the three is perfect for the young crowd seeking to relax as well.
I think the grounds really are what make La Cantera beautiful and unique. Every morning I awoke and headed to the outdoor lounge area just outside the main atrium and took in the peaceful views accentuated by the tranquil fountains and gardens throughout the grounds. An ideal place to enjoy your morning coffee. Combined with additional outdoor seating and firepits, its a great place to recharge, day or night.
Needless to say, we were quite happy with our trip. Combined with the great dining, it was just what we needed. I think La Cantera is perfect for those seeking a place to relax for a weekend and with the grounds and surrounding amenities, it isn't just a summer destination either. We definitely plan to be back next year.
Anilyn P.
Yelp
This resort was incredible! The staff was amazing. Nathan at the front desk was awesome! The food was incredible. The view was top! The room was very comfortable
A couple of suggestions: pillows can be upgraded. The quality wasn't great. I had to sleep without pillows. And the 24/7 bakery had low quality finger food. Their sandwiches weren't great. But you have other options! Also, they have safes in each room, but you have to request a key.
The sweet Fire restaurant was delish! And the staff was wonderful, specially: David, the food and beverage manager, Mercedes, Victor and Sergio. You guys made everything extra special!
Loved staying here!
Janiene T.
Yelp
The spa was incredible! Shary has hands of God. You can tell she's been doing this work for over a decade. My massage with Shary was amazing. The staff helped me make my boyfriend's birthday really special. The hotel was but the only reason I gave 4 stars and not 5 is because their was a leak in our room, and the decor felt a bit dated.
Overall we will be returning to use the spa and pools!
Una A.
Yelp
Seriously such a beautiful resort in the Texas hill country. The grounds are massive, the gardens are beautiful and the views are breathtaking.
I'm not a golfer, but, I'm sure the course would be a lot of fun to play if I were. The pools were my favorite part. The water is heated!! The infinity pool overlooking the hills is spectacular.
Our room was clean and the bed was comfy. The pillows were really hard. Happy to have two sinks in the bathroom. Our patio opens up into the courtyard. Very unexpected when you open the curtains to a crowd of people below you! Lol
For the price of our stay, I would have expected better service to be honest. People were not very warm. No one to offer to help with bags, no one to take drink orders at the pool, valet guys don't open the doors for you, no drink refills during breakfast.. it felt like we were just on our own.
Again, the grounds are beautiful, but I'll spend my time and money somewhere more hospitable and enjoy the TX hill country from the comfort of my own home.
Laura M.
Yelp
***I want to edit the review below to say that Kris (Chris?), the Operations Specialist at the front desk is a valuable asset to La Cantera Resort and Spa. After a sleepless night on the hard bed and greeting the morning with a broken coffee machine, I was a ball of emotions when telling her about my stay, yet she was a friend - empathetic and kind. I didn't have the weekend I'd needed, but I did leave there knowing I'd spoken up for myself and that someone at the resort listened and cared. Thank you so much, Kris. You made everything so much better. ***
I approached this getaway weekend with the intent to splurge. The thing about splurging, though, is that one assumes there will be added value to match the additional cost; otherwise you're just flushing money. And that's the lesson gained from this weekend.
Where to start?
The food: $14 subpar queso... in San Antonio. I love good food and, again, was excited to splurge this weekend, so how incredibly disappointing to pay so much more for something I don't even want to finish. And I rarely leave food behind.
The room: It feels logical to me that a room that costs significantly more than any other room I've ever stayed in should be nicer. Whether a better view, nicer furniture, more amenities... I'm not saying I have to have all three, but even one would be nice. Again, what a disappointment to arrive at a room I've already stayed in plenty of times for a third of the price. Beyond that, my balcony looked out over the side of the carport, so I enjoyed the sounds of vehicles, valets, and waiting guests throughout the day. Also, rather than enjoy the beautiful view beyond the carport, I kept the shades closed as it was too awkward to look out with so many right outside my window.
The grounds were gorgeous and maybe I would've enjoyed myself more if I'd been interested in any of the pools, but they were all teeming with crowds of guests and seemed completely unappealing.
It was a nice weekend because I had a break, but lesson learned on splurging. A very costly one indeed...
Rick B.
Yelp
Just had our anniversary visit to La Cantera. Staff is warm, friendly and helpful. Great shuttle service to nearby venues. Plenty of delicious restaurants. We always enjoy a spa day with a massage followed by an incredible dinner at Signature. We will continue to look forward to our visit and maybe try to sneak in one or two more in the year.
Sarah C.
Yelp
Stunning. This property is absolutely gorgeous! I came for a relaxing getaway and it delivered. I stayed in the villas, which are a little more isolated and have their own check in and pool, plus a golf cart to get around which was super fun. I wandered the nature trail, enjoying the views. Went over to the main pool to enjoy the views there, as well. I love that they have loungers in the pool, so relaxing. I ate at Sweet Fire Kitchen twice and it was great. The juicery at the spa was also nice. Every inch of the property is just so gorgeous.
Manesseh I.
Yelp
UPDATE as of 2:30pm.
I end up having to leave my $$$$ spa appt. to come and get into our new room unpack for the 3rd time.
We asked to put us in a quiet area of the Villas and they put us next to the pro shop, which is playing loud rock music and our room private "patio" is right next to the line of golf carts that faces the main road that guests drive their golf carts/vehicles to and from the villas .
Bed sheets are stained. See photo*
I think at this point it's obvious they are just messing with us. I WAS crying, now I'm just laughing at this point. Cue the white washing video I took just outside our "new quiet room" Hospitality here is a dead art form.
*Earlier post:
Been coming to this resort for years. We used to stay here when it was owned by the Westin circa 2007. Normally we stay in the main hotel and enjoy ourselves thoroughly. This time we decided to stay at The Villas which is supposed to be the resorts more private and "tranquil" elevated experience.
At $900/night for a regular king room you would expect EXCEPTIONAL!
Day #2 of our 3 day trip here and I'm sitting here dressed at 10am with bags packed ready to cry.
Supposed to be a lovely, memorable get away and celebration for my husbands 10th year anniversary with his company he founded in 2013. $900/night plus $10k we dropped at "The Signature" for all his clients and we can't even enjoy this place and we're treated like we're inconveniencing the staff and management.
The Villas, for us, have been anything but tranquil serene or relaxing. Day 1 pool guy/bartender Justin is cleaning the pool and continuously slamming the pool gate over and over again at 10am (which is right by our room). With zero awareness to guests that are sleeping, working or I don't know trying to relax??!! Then he cranks up the music to some club station. Had to call front desk to ask them to turn it down. Our room and "private" patio was facing the pool area.
Had I known this was to be the location of our villa, I would have requested somewhere else.
Thankfully the early front desk crew was nice enough + they talked to the bartender/pool guy about the volume. Just when it finally gets quieter and more calm, here come the families to play pool volleyball. So...I headed to the spa to try and just to get away from our rooms chaos.
Talked to the The Villas afternoon front desk guy, Edger, not helpful at all, said they couldn't change our room unless we're willing to pay to upgrade to a King Suite. Which is over $1000! So we decide to just deal with it and head to the spa to get away from the noise of the Villa pool area. Which thankfully at least it gave us a few hours of serenity it's 4pm now.
Flash forward next morning, Day #2 and the reason I'm sitting here bags packed and not loving nor enjoying our Villa room, is that we slept so awful I can't even describe. The mattress we had was so bad like a bowl and all the pillows are so lumpy that I have a raging headache from my stiff neck and lack of sleep. My husband, who hates to say anything or complain, went down first thing and asked for us to be moved. They tell us soonest they can get us into a new room and move us is 12 PM.
So we go back to our room to pack up everything. Thinking at least we can have some coffee, read try to make the best of a VERY sleepless frustrating morning.
I kid you not, it's 9am and the landscape guy is at our front door with the leaf blower...I look at my husband like you're kidding right? They're literally doing this right now at 9am - they couldn't wait till later? Just why? fine no biggie, they will probably be done in 10-15 minutes - right? *Btw, I get it they're trying to make everything look nice for the guests, but in my opinion can they do this later in day or on Monday when no one is here?
The yard guy continues to blow nonstop around the pool and all the villa patios for literally the next 90 mins straight. About to lose my mind. Again, I call/ask if there is anything they can do about it.
By now my whole body is in full blown anxiety + stress mode, can't relax, can't sleep. My head is pounding and I literally just want to cry.
I call the front desk again and tell them about the yard person and just overall how unhappy we are, they agree to move us to another more quiet area/room with better mattress/pillow.
They move us, but directly across the way from our original room on the other side of the pool. It's now 11am. I'm late for my spa appointment. I'm living out of my suitcase, have a raging headache, Our entire mornings been shot. Husband had to leave as he couldn't work for the few hours he had set aside to work in our room so he could enjoy the rest of the day. One big mess!
Recap: DO NOT stay at the Villas. Just stay in main hotel. Or if you do decide to stay at The Villas don't come on "landscape day" and room away from pool. Karson Alan Lauren were the highlights of The Villas. They ended helping us salvage our sanity.
Veronica R.
Yelp
This resort is awesome! Definitely top of the line. Three separate pools; family, kids and adult. Infinity pools are gorgeous as you lookout into the sunset.
Room had two queens and standard amenities.
My toilet was loose and kept forgetting to tell the front desk.
You can hear people outside the room talking as they pass by. I did have to request the hotel tell a group congregated outside my door to please move it elsewhere. They were extremely loud for almost an hour and well after 2am.
#lacanteraresort-thumbsup
There is a24x7 ice cream shop and plenty of lounge areas. The pool side margaritas were excellent but pricy. 2 for $29.
Hotel is on pricey side but beautifully set up and decorated. Over looks the golf course and there are villas if you choose to reserve those.
I was not impressed by the conference food. Actually disappointed that this high end resort food was way below what was expected by many.
Double salad please.
I also did a 1.5-2 mi hike on the trail around the resort. Easy hike yet there were some areas that you had to be careful with incline and large loose rocks. Still enjoyed it and the resort.
Eliza H.
Yelp
The Resort
I stayed on the adult only floor called SEVEN and it was a fully wonderful experience. The amenities that are included are 2 visits to the day spa, valet, a guaranteed balcony view of the hill country and a special lounge only for SEVEN guests. The lounge is open from 7am-10pm and has a concierge there to welcome you with a glass of champagne. From 4-7pm it is a complementary happy hour with a range of alcoholic beverages. In the morning there's a light breakfast and your pick of the best snacks and drinks throughout the day.
Huge shout out to Kirsten, one of the concierges at SEVEN.
The Spa
The views are serene and the staff does a spectacular job at preserving the ambiance. From the chilled towels, to the frequent servicing of the common spaces it is a well invested luxury experience.
The hill country is the perfect backdrop to the amenities offered.
Here you'll find:
Sauna
Steam room with complementary salt for a nice scrub
Shower
Thermal pool
Adult only infinity pool overlooking the hill country
Jacuzzi
Gym
Private villas
Emily D.
Yelp
Words just simply cannot describe how beautiful and classy this resort is. From location, to views, service, grounds, everything! My hubby treated us to a weekend in this gorgeous resort and we had such a special time. This place is perfect for a romantic getaway, but it also would be a great place to take the family! Service is outstanding, we did not run into one employee who didn't go above and beyond with service and care. I HIGHLY recommend it for anyone who's looking for a nice getaway in the beautiful hill country of San Antonio!
Restaurants: YOU MUST GO TO SIGNATURE FOR DINNER! You have to. Make a reservation and prepare to be impressed. It's gorgeous! As far as breakfast at Sweet Fire, to us it just wasn't worth the $25/person buffet cost. I would recommend going to the Grille on the golf course for a much more affordable and tasty menu. The Mexican restaurant is great for the pool! Also, there's a 24 hour coffee and ice cream shop that is awesome!
Room: Comfortable and clean. Stocked with shampoos, lotions, etc. There is not a store on site to get little items you may have forgotten. Keep this in mind if you need to make a stop to pick up other toiletries.
Pool: SO AWESOME! The main pool and adult only pool have incredible views! There is also two other pools for kids with water slides. So much fun for families. There are plenty of food and drink options with sweet waitresses who are ready to get you anything you could want. YOU MUST ORDER A PINA COLADA! It was amazing! We skipped the adult only pool due to crowding and size of pool. We really enjoyed the main pool, it was relaxing and tons of space.
Valet/Shuttle: super service! These guys work hard and are so nice. We got plenty of rides by shuttle and golf cart to get around the resort areas. We didn't have to use our car for anything other than to leave the resort.
Golf Course: We are not seasoned golfers and had a GREAT time! I would plan to play only 9 holes if you are new, it was so much fun and it was beautiful!
The list can go on. Just know that when you come here, you will be so impressed. It's such a nice place, and I don't say that lightly. I would come back here again, for many other occasions. We were sad to leave and loved our stay. Great memories!
Lmp D.
Yelp
In early April, my wife and I booked a couples' getaway in one of their villa suites, which is one of their most expensive rooms. Then, seven weeks later, and three days before our scheduled arrival -- at around 5 pm Friday, before a long holiday weekend -- hotel management called and left a voice message telling us they'd "overbooked, due to an IT problem" and had rebooked us into a "nearby local hotel." When I finally reached a manager (after about 20 mins on hold) I was informed the hotel into which they'd rebooked us was the local Embassy Suites! So, the hotel compounded their alleged "IT" mistake by making the management/customer service mistake of booking us into a clearly inferior hotel -- or maybe La Cantera considers the Embassy Suites a competitor? -- instead of finding us a comparable room at a comparable property, like the Hyatt Regency Hill Country or JW Marriott Hill Country (both of which had availability for our dates, as I immediately checked).
This hotel is clearly poorly managed, with awful customer service, given that they thought leaving a voice message to let me know they'd booked me into a mystery local hotel (which only upon follow up did I discover was an Embassy Suites) and saying they would cover the room (avg. room night at the Embassy Suites is $148; again, I checked) would be an acceptable solution to this problem. I will be avoiding this hotel at all costs. They almost ruined our vacation, but I was able to book at the Hyatt Regency (which along with the nearby JW Marriott are great resort hotels). I only feel fortunate that we live within driving distance, so we didn't have to concern ourselves with potential air travel issues while we scrambled to find another room.
Kathleen C.
Yelp
Visited La Cantera for a work trip - and thought it was a lovely resort with a few highlights and a few opportunities.
Pros:
-beautiful property - rooms were spacious and clean and bathrooms were relatively large.
-staff was extremely pleasant and helpful
-gorgeous pools and common areas in the resort.
-spa was lovely - plenty of room to relax, pool areas and the ability to get drinks so that you could relax totally.
Opportunities:
- the 24 hr shop is amazing - there's always the possibility to get food. But if you're there early in the morning (6-7am hour), there is only one person working and it took a really long time to get a coffee. Maybe not normally an issue but happened both days during my stay. Also, the ice cream case seemed to have some sort of issue - noticed they had to clean it a few times.
-the spa was lovely as mentioned above - but my massage therapist left for a good 10 min mid appointment. I have absolutely no issue with having to leave for whatever reason (bathroom, other issue, etc). However, while she said I'd get my full service, I only had about 5-7 min worth of a massage on one full side of my body. For a 60 min massage I haven't ever had entire limbs skipped...
-walking path...amazing to have one but would have loved a more connected paved or gravel path instead of having to trek through the woody area. I didn't have bug spray and didn't want to sidestep too many wild creatures so I had to just walk around the pool a few times.
Mia D.
Yelp
I forgot to add more pics of room in the VILLAS.
I will also add that the villa has a common pool area w other villa guests, it's open a little later and right where balcony is. It seemed like a normal house pool to me but I guess it offers a little privacy but definitely wasn't a star.
Loved having a cart and anywhere you go on property they'll valet your cart or you can self park in the golf cart section.
The Signature restaurant is close by and there's parking for the carts! RSVP ASAP bc they're not easy to get (they get sooo booked)