M G.
Yelp
Yesterday I was in the mood for Mexican food. Been here before so it was a no Brainer, or so I thought. We arrive, place is packed. Again, no problem. The Manager (?) gives us 2 menus and we are seated. And this is where it all goes DOWNHILL. The servers are going back and forth on this large guest table. And one other server on the other side to the tables of 2. 2 minutes, 5minutes, 10 minutes passes. Manager is on his phone, has pass by us 5 times. The other server is too focused on that one table he doesn't bother to go by us. Manager AGAIN, too focused on his cell phone and it was like we weren't there.
My husband and I got up and left. You are as strong as your weakest link and if management can stand up and be on the phone, but cannot have the courtesy to apologize that the servers are busy, but he will get us something to drink and STARTERS.....THEN WHY ON EARTH ARE YOU IN THE RESTAURANT BUSINESS???!!! IF ALL YOU WANT TO DO IS STAND UP AND CHECK ON YOUR PHONE, and not incoming customers, work at a store. This is disappointing. What happened to management, what on EARTH HAPPENED TO SERVICE? We went to Los Asados on Ware, get a table and less that 10 seconds we are asked what we want to drink and that place was BUSY. If you are still clueless about the restaurant business go to Los Asados. Sit there for 4 hours and see how are they rocking it. It's a shame I have to put LA Casa de la Abuela on the "try at your own risk". SHAME SHAME SHAME. What happened to you guys