Catherine Nasskau
Google
We booked a room for £150 a night based on the photos. Clearly the rooms on the lower floors are great as there are good reviews, but unfortunately I had not read the low star reviews. We were unlucky to be allocated Room 12 (which I now see other people have complained about). The 59 steps to get to it were mostly a problem because of our case. When we left we carried our luggage downstairs in bags and packed the case in the lobby! I knew there was not a lift but did not expect 59 steps!
But the biggest disappointment and shock was that the window was not a normal clear window. It was so thickly glazed you could not see out at all. I would never have booked a room where you could not see out of a window, and certainly not for £150 a night. The photos on Booking.com are completely misleading. The receptionist who had been friendly at first but was then unsympathetic, eventually offered us a very small room on a lower floor, but we decided to keep the dark one as it was more spacious.
To get some natural light into the room we opened the window, but did not feel comfortable as there was an open window directly opposite so anyone there could see straight into ours.
Fantastic location, tasty breakfast, nice bathroom, staff were mostly friendly, but I would never stay there again because of the lack of a normal window. It would not have mattered so much had we been warned about it, and made the booking based on this knowledge.