Yvette G.
Google
Spent 6 days here and I wouldn't recommend to a friend or repeat. The rooms are nice, it's super clean and location-wise you're about 45min - 1.5h from the east, north or west coast so good beach options. The village is super quiet, one restaurant and a café but lots of turns on the way there (usual for the island but worth noting) so beware driving back in the evening can be tiring.
What disappointed us was the service. This hotel has 9.5 in Booking which is a lot so we expected a great experience. Unfortunately we felt like we were being told off for just being in the building, checked upon every night when we came home (the owner came in especially to check on us and point out something that wasn't up to her standards - a different thing every day) In general the owner's attitude resembled a stern teacher keeping naughty children in line and made us feel uncomfortable and unwelcome.
1. Our personal belongings kept being moved every day by the cleaner - rearranged, put into drawers we wouldn't use, moved from one shelf to another, from the bathroom to the bedroom etc. We kept moving our things where it's comfortable for us to use but they kept moving them back where they thought our belongings should sit. Nothing was in the way of them cleaning and it became strange after a few days of having my skincare bag moved from where I left it and used it.
2. We were told off for putting our food in the fridge as we had to take out the water and cans of coke in order to fit it in. This is a 3* hotel, I expect to be able to use the fridge and water won't go bad in the heat. A note was left flagging our wrongdoing.
3. At check in we were asked if we'd like our breakfast at 8, 8.30 or 9, we went for 8.30 but the one day we asked to have it at 8 (to accommodate a boat trip) we had to beg and had a full on negotiation, being told how uncomfortable that is for the host, not possible and that we had to settle for minimal breakfast if we insisted. The breakfast is super minimal anyway, no fruit or veggies, a couple of supermarket cheeses, a couple of slices of toast and one croissant per person. You have to pay if you want a second coffee. All in all inflexible to make people beg for this as a lot of hotels would offer a packed brekky to support.
4. You stain the tablecloth while eating? It is immediately pointed out to you with a disappointed look and waved finger - not up to standard.
5. Were told off for some drips of water on the stone staircase when taking out our washed swimwear to dry. The stone staricase that is washed with water daily. The owner made a point of telling us off. We were the only people at the hotel at that point and the temperature was around 39 degrees so the water had evaporated by the time she explained the issue and made us apologise.
6. She genuinely came in every night to check when we've come in and to tell us off about l'issue du jour. We felt unwelcome and like we had to constantly apologise.
This is a 3* hotel, I've never been treated like this in a hotel ever before and I think they need to address their attitude. Not professional, we left with great pleasure.
