Victoria L.
Google
One of my worst experiences with a hostel. The moment we walked in, we could hear loud music blasting. Which was welcome, since it was only 9pm. However, after noticing that we could still hear the music from our room quite well, we asked the staff when quiet hours were. They laughed and told us the music would stop when the bar closed, around 2am. We asked if the bar had the same hours every day, as we had an early flight the day after, and were told yes. On top of that, the bathrooms were dirty and the showers flooded. When we walked downstairs at around 11pm, with music still blasting, we noticed that the only people partying at the “party hostel” were the staff, who were playing beer pong on the clock. We asked for a refund or partial refund for our second night at the hostel, since we decided to stay somewhere else to get enough sleep, but were told “it’s not happening,” which we thought unfair since there was no mention of the music playing until 2am on HostelWorld. He then offered to move us to a potentially quieter part of the hostel, however, it seemed like there was no guarantee, since there was a club next door. We hadn’t been offered a different room the night before, when we asked about the quiet hours. We were talked to in a patronizing way by multiple men in the staff, who told us it was a party hostel and brushed us off. However, again, no one was partying besides the staff, since it was a Wednesday. To top it all off, the front desk lady was racist towards one of us. She told us the neighborhood around the hostel was sketchy, but “you would know, since you are from Brazil”. Overall, terrible experience with the staff, would not recommend to anyone who wants sleep, especially for young women.
