La Clef Champs-Élysées Paris by The Crest Collection

Magnificent (magnifique)|Everything was perfect. The location was in the optimal location. The hotel design was impressive, the whole property was incredibly clean, the rooms were beautiful and the bathroom has the wow factor! The staff were amazing, greeted us every single time, the door attendants were prompt and everyone spoke clear/very fluent English and were very supported when I tried to speak French for the first time.|We stayed here for Bastille Day, it was unexpectedly quiet from our hotel room, we were expecting the day to be very loud. We got to see and hear some of the defence force planes overhead very early morning, then we literally walked 50m down the road and we had the prime location for the parade, it was spectacular. We walked everywhere from this hotel, it's a fantastic location.|100% recommend and definitely worth the price. We loved La Clef Champs-Élysées!

We were a little nervous arriving to this hotel due to some recent bad reviews - but we’re extremely delighted by how wonderful the hotel & team were! We arrived on an overnight flight and they were happy to store our bags and there was ample room in the facilities to change & refresh. The team quickly made us a lunch reservation at a place that can be challenging to get into! The room was beautifully furnished and we had no issues at all. Even with the location in Champs-Elysees, it was far enough away from the main area and proved to be quiet & enjoyable. Very easy to walk to many places. Highly recommend giving them a try! I would stay again if back in the area!

One star is already too much for this place. Do NOT book here. We arrived and were immediately treated terribly by a staff member with a not so good attitude. They were rude and made us waste an entire day of our trip. The smell from the restaurant downstairs was unbearable….. this does NOT feel like a 5-star hotel. I couldn’t even sit in the lobby comfortably. Their attitude was shocking. It’s fine if they can’t fulfill every request, but basic politeness should be the minimum. An experience I will never repeat.

This is not my first time but for sure the last time my previous experiences was pleasant and I love the location so I recommended it to my friends and we took 4 rooms but what happened with us was ridiculous I was told that my room will change on a daily ba for my five nights stay so each day I should be in a room I was told the names of the residences in the hotel without asking because they did not know my name which is very illegal and insecure. I asked to see the manager for three days. I think they have an invisible manager that is very disrespectful and never tried to contact us and that reflects on the people in the reception. They have zero hospitality they don’t know how to talk they were very disrespectful and don’t know what they’re doing. I paid all the rooms upfront nonrefundable and yet I came back one day. The key was not working which I’m used to with them I went to the reception and I told her that my key is not working she said of course because you did not pay in a very loud voice in front of everybody her name was Manal she is the worst . They really don’t know what they’re doing and I’m very sorry for my friends that I recommended this hotel to the worst worst worst experience ever.

We arrived from Dubai and booked two rooms at Le Clef Champs-Élysées. From the start, the stay was uncomfortable — on our second night, the hotel asked us to change rooms. They moved our belongings from one room to another, and during this process, one of our bags — a Chanel bag — was stolen. This was not just any bag. It contained two pairs of shoes, personal belongings, and, most importantly, my mother’s medical tube, which she urgently needed after her surgery. Losing these items caused her immense stress while she was already in a vulnerable state. What shocked us most was the hotel’s response. They said they would “look into it,” but they never did. The bag was never recovered, we were never compensated, and the staff acted as if nothing had happened. For a hotel that positions itself as five-star luxury, the lack of accountability, security, and care for its guests is unacceptable. This was one of the most upsetting hotel experiences we have ever had, and I cannot recommend this property.

The room and amenities were nice and the location is amazing, but the service specifically the house keeping was not up to a luxury hotel standard. They provided inconsistent service and had to be constantly reminded to clean our room. One day we could hear various staff arguing in the hallway outside of our room which was unprofessional as well.

I was disappointed by the service which led me to a major loss, I am an Indian business man came out here for meeting and desired to be smartly dressed. After asking for laundry service I was confirmed they will deliver my cloths with in 12 hours. however, on the day of the meeting they told me the laundry guy is out and won’t be able to deliver my cloths. In addition when I desired to get my cloths as it is they denied. In short I was left with no cloths on the day of my meeting. On the demand to speak with the GM (general manager) of the hotel. I was told I can’t speak with or can I get the number of the GM. Staff didn’t respond well either and showed disrespect. Some said they don’t know how to speak English.

This was my 5th time at La Clef Champs Elysees. It is my go too hotel in Paris. The rooms are great, the location is perfect and the staff is always welcoming, friendly and helpful. I know there are many other high end hotels at this same price but i choose this one each time.