Paul S.
Yelp
La Colombe
8500 Essington Ave, Philadelphia PA 19153 (AKA Philly Airport)
October 17, 2021 Sunday - 7:15 AM for breakfast before my flight
1 Adult
Atmosphere - 4 stars
Food - 2 stars
Service - 1 stars
Background - Time to head home after my business trip via the Philly airport. There must be half dozen of these La Colombe pastry coffee shops in the airport.
Atmosphere - I passed several La Colombe on my way to Gate A12. Typical fast food stall in an airport or mall. Walk up and get in line to place your order. While in line you can grab a cold drink and view all their pastries and sandwiches.
Food
Coffee - I had a medium Mocha, not a large as that was not an option on the menu board. Probably a good thing that the large was not an option as the coffee tasted watered down. Almost as if when you are kid and put the hot chocolate packet on top and do pour job stirring the packet into the milk. Overpowering goodness fading quickly to blah, that was my coffee today.
Breakfast sandwich - Like I said you get to walk pass their display case and I saw the Philly Special. After seeing the Philly I changed my mind from what I was going to select from the board, the Egg White Sandwich. I was denied the Philly Special, as they were out. So back to my original idea of the Egg White Sandwich, which comes with a sausage patty and eggs on a multigrain bread. After finishing my order, the cashier informed me they were out of multigrain bread and my sandwich will be made with a croissant. Strike two just on my sandwich, and I did not feel like finding a third choice. I am not a big fan of croissants but the ones in the display case looked soft and flaky. The way you would want your croissant to be. My croissant was flatten to death and over buttered, making for oily messy hands after finishing the sandwich. Glad I grabbed extra napkins.
Service - The cashier, must have been a supervisor or manager. But no customer service skills. Walked away from me multiple times to explain to the staff what they were doing wrong. So when you run out of item from the display case, remove it, so people like me do not try to order the item. You run out the Philly Special and Multigrain bread at 7:15 in the morning, what time did you open? Seems like poor stocking of items for today's breakfast rush. Simple things make a big difference in the customer satisfaction.
Clearly the business in not proud of their airport locations as the website is missing this information.
Future - At this point Dunkin might be a better choice for a quick bite at the Philly airport.
Milestone - 29 states, and 6 countries with my reviews, and my first in Pennsylvania. Hopefully more.