Coralin Li
Google
I am never one to write reviews, but the experience I had here was so awful I felt the need to warn others.
Upon check-in, the receptionist told us that our room included free breakfast, but not lunch or dinner. Great, I confirmed this with her and she even proceeded to explain how the breakfast buffet worked. The next morning when my friend and I went down to eat, we gave the host our room number and began grabbing food. It wasn’t until we started filling our plates that she informed me that we didn’t actually have breakfast included with our stay. Confused, I explained what the receptionist told us and asked her to double check. She never came back during the next half hour and we assumed all was fine until the waitress brought us a bill for $72 (that’s $36/person for extremely mediocre breakfast offerings that reflect what you’d get included for free at a typical Holiday Inn property, not a resort-style place). I live in a high cost of living city in the US (New York city) and even I found this pricing to be absurd for what was offered.
We went to the front desk to sort this out, which resulted in an extremely rude receptionist telling us we’d have to wait for the manager to arrive the next day (after we were due to check out). I asked that this be resolved before our departure, and she told me I could wait for the assistant manager to arrive. So my friend and I sat and waited, and were eventually greeted by the assistant manager who proceeded to argue with me relentlessly about the breakfast bill. During this conversation, he admitted that his staff had misinformed us about breakfast being included, and also admitted that they failed to notify us about this change. He even brought in the host who never got back to us, and she started arguing with us as well. I tried explaining that we had been misinformed, and the host never came to tell us that breakfast wasn’t included after checking with management. Quite frankly, we felt like we were being scammed since my friend and I would’ve 100% gone outside the resort for breakfast if we knew it wasn’t included and was charged at an absurd $36/person. Eventually, after an extremely unprofessional and exhausting argument about the integrity of his business and his employees’ inability to properly communicate, he gave in and only offered us 20% off our bill and free breakfast for the next day. Still, the discount wasn’t reflected in the bill when we tried to check out the next day and my friend still had to remind the receptionist that we were supposed to get a discount.
I’ve literally never stayed anywhere where communication was so inconsistent and it was clear the staff weren’t informing each other of updates. This aside, the food we ordered at lunch by the pool also took 1 hour and was subpar (I could’ve made myself a better pasta in 20 minutes), and the rooms/facilities are also outdated and have seen better days. The pool is lined with this waterproof canvas material that feels strange and also is collecting green algae.
I would like to note that several other staff were extremely friendly and helpful during our stay, which we appreciated. However, for the price this place is charging, you can 100% find much nicer properties on La Digue. I would recommend Le Repaire next door, which is a boutique hotel in a similar price range and had exceptional staff/service both times we went to eat.