I K
Google
Very disappointing experience.
The air conditioner in our room leaked water throughout the night, causing water to drip into the room. As a result, my laptop became wet and several items in our luggage were damaged. This is not a minor issue and could have caused serious damage.
We reported the problem three times, yet no one offered compensation, reassurance, or even a proper apology. The issue was never handled seriously.
The next day during checkout, we asked to speak to the manager. We waited over 20 minutes, but no manager showed up, and no one followed up with us.
Overall, the lack of responsibility, poor communication, and unprofessional handling of a serious room issue completely ruined our stay. I would not recommend this hotel based on how they deal with guest complaints and property damage.