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Google
I booked a room at La Dime de Giverny for 18th September for one night through the hotel website. I made this booking on 16th August 2025 and it was confirmed the same day.||At 7.30pm on Sunday 14th September, just 4 days before we were due to arrive at La Dime, I received a curt message from the owner Frédérique Bonnet to say that due to a ‘double booking’ our stay was cancelled. ||The message came not from the hotel email address but instead was sent from her iPhone. There was no personal salutation, it was abrupt and written in semi-note form. The apology for the ‘double booking’ was feeble - “these things happen”. There was no genuine care or concern and I found it quite unbelievable that this apparent ‘double booking’ wasn’t spotted some time during the 5 weeks between my reservation and arrival date. ||I phoned Frédérique, her manner was insolent and arrogant in her attitude to me and the situation - I was shocked. It's a thread that runs through many reviews of the experience guests have of this owner. ||The terms & conditions of the booking were such that had WE cancelled less than 5 days before our arrival we would have been liable for the full price. However, there is nothing to protect the guest, which gives Frédérique the opportunity to cancel bookings as it suits her even at the very last moment.||I see from other reviews that it wasn’t the first time Frédérique has done this - to both room and restaurant bookings and she feels vindicated by offering to find other local alternatives. It’s quite incredible that anyone in the hospitality industry would think it ok to treat guests this way and to explain it as something that just happens! ||Frédérique is utterly unprofessional. She thinks nothing of leaving potential guests in the lurch. The service she provides isn't even poor - she provides NO SERVICE at all. She does not care about her guests, she shows absolutely no respect for them.||Good luck if you take a chance making a reservation at this premises.