A Fraser
Google
To start, it took forever for them to find our reservation, when they finally did they brought us to a table missing a settting and too many glasses. When we were offered bread the waitress didn't know what the bread was. She said "This is white, this has cereal, I don't know what this is, this one is good.." All in spanish so there were no language barrier. After receiving our starters they finally added a setting but kept the table clustered with too many wine glasses and water glasses. We ordered a first bottle of wine and when we wanted a second one they didn't have anymore. The starters that were meant to be warm were cold so had to be returned. It took time and at that point everyone at the table was eating at different times. When the main meals came the waiter made a mistake with someone's meal so it had to be returned. I had ordered the porc loins and it was literally raw. At that point we called in the manger to express that we were discontent. He answered, "no worries we will fix it." By "fixing it" he brought us the bill with every single item we ordered including the ones that were not received or eaten and said that he can't do anything about it. At that point we asked for the official complaints form of Spain "Hoja de reclamaciones" because we were not going to pay 250€ for it all. The manager left the table and after a few minutes came back and at least told us that the meal was comp but our entention was to enjoy a nice meal not get played all night and it took us asking for the form to get to this point. If you are looking for entertaining restaurant that stand out Madrid is filled with them, don't waste your time on this one.