Mica Noble
Google
Sadly what has all the one dimensional facets of a beautiful ‘Hotel’ upon face value is certainly everything but. Upon scratching the surface it’s a gilded failing in every aspect.
Upon booking we decided to opt for a room with a ‘spa bath’ and ‘balcony with mountain view’ a ‘perk’ we indeed paid a significant uplift for. Upon check in the owner advised that the balcony was in fact not accessible from our room and was instead only accessible by the communal corridor which of course significantly reduces the convenience and useability of such space. Upon using the spa bath the putrid smell radiating from the jets was foul and needless to say we did not wish to bath in this. The room was dirty with cobwebs. Parking was noted on the booking; however only six spaces allocated for 12 rooms, two of them were occupied by hotel attributed vehicles so we had to park a ten minute walk away with our luggage up steep mountainous verges. The sauna in the barn was also not working.
The pièce de resistance of our whole stay was our experience in the restaurant, which the hotel’s website describes as “run by a young and dynamic team” which quite frankly could not be more duplicitous.
The two Italian waiters were insincere, grandiose and had no understanding of the menu nor the wine menu. Our evening involved them peacocking, openly demeaning dining guests in Italian behind the bar, having arguments within the dining space ‘catso, catso’ and one of the waiters trying to calm down another while he had a breakdown in the presence of dining guests. The most shocking of all was that we observed one of the waiters clearing a tables drinks and then downing the remainder of these behind the bar, we were left utterly speechless.
Our starter of a deep fried Tomme cheese was served frozen in the centre, our bottle of wine was advised as being French, it was Suisse, then were the string of prolific excuses. It’s worth noting that during our ‘dining experience’ there were only two other tables in the restaurant one of which had already sent their dishes back. We left prior to finishing our main course and can in all honesty say it was the worst experience we have ever been at the displeasure of having to endure.
The following morning we sat down to breakfast ‘spread’ which in itself was insulting. I asked if I may have a quiet word with the owner to discuss our experience that prior evening and he sharply told me “when he was ready’. I was beckoned fifteen minutes or so later to discuss. When I shared our experience it was taken exceedingly personally, there was no openness or investment to listen, understand and take on board the events that took place, simply just “You don’t want to pay for the food, you don’t pay for the food” finished with a sarcastic laugh.
When, shortly after we came to make payment for our stay we were told by the owner that he had spoken to the restaurant staff in question and they had stated that we were ‘drunk’ during our meal and told that if the waiters had an argument in the restaurant it was nothing to do with us and did not involve us, nor would affect us, amongst a slew of other untruths. He advised that he would renegue on his word to remove the meal from our bill “because we ate it”.
The owner is a pompous, sassy and arrogant individual with an over inflated ego who has no bearings on reality and no aspirations to grow or learn from customer experience! what a wonderful tool to build from after all. He stated that he believes people that leave bad reviews are bad people and that really just says it all.
Upon departure he told my partner "good luck with her" with relation to myself which really speaks volumes about the type of person that runs this establishment. Needless to say if the owner paid more attention to the guests he hosts and their feedback, good, tentative or bad as he does his ego I have no doubt our expectations would have been hugely surpassed. Embrace the notion that all feedback is good feedback.
