Nick S.
Yelp
After recommendations by several Disney food bloggers we decided to make our booking here. It should be said that if this was a stand alone restaurant, I don't think it would make it very long. Not entirely due to poor food as our food was ok, not great, but due to policies and service.
After being seated and a long wait for our drinks (just waters and cokes, not alcohol) we were finally able to place our orders after two other tables had been sat, drinks served and orders taken. This is all the same waitress. As expected those other tables received their food before us too, however their food came out hot and neatly plated. Ours... another story. Plates were pretty sparse and sloppily plated. Also, cold. The ONLY issue I can attribute this to is one member of the table had an allergy issue and perhaps they waited on that to deliver to the entire table? Not sure but it was miss managed. Also the allergy managed dish was cold too.
Secondly, as for their policies... first of all, no swapping sides for other sides, even for an up charge. You get what you get. That's it. Secondly, WHAT CHILDS CHICKEN PLATE DOESN'T COME WITH FRENCH FRIES? $11 for a child's order of chicken strips is atrocious anyway, but ok, it's Disney, we get it. We're trapped. We have to pay it. But to charge another $5 for an order of fries so your child can have fries is down right Maleficent level evil.
As it so happens, we were not ordering the child's chicken for a child but for an adult who doesn't like Mexican food and wasn't terribly hungry. A child's portion would be fine. Even fine with paying a minor up charge because that person isn't a child... their policy? Double portion, double price. So our friend paid $22 for 6 chicken strips. That's $3.66 a strip. She didn't bother with the $5 fries because she wasn't terribly hungry and 6 strips was gonna be plenty.
Lastly, the food in general... $6 for chips and dip that nearly every Mexican restaurant on the planet gives free seemed like price gouging. The rice and black beans is a JOKE. White rice, a tablespoon of rinsed black beans and no flavor. Not worth the bite and you can't swap sides. Flautas could have been filled with motor oil. There was no flavor we could determine. Certainly not potato and chorizo which is a strong flavor.
We will not be back. With literally a dozen other table service options at Epcot, that won't be hard.