La isla y el mar Hotel Boutique

We have stayed and reviewed this hotel before, so when it came to booking a small break for my 50th birthday, this hotel was at the top of our list and our stay did not disappoint. This peaceful hotel is stunning, with beautifully manicured gardens, large spacious rooms and amazing views. The hotel is spotless with the team consistently cleaning throughout the day. |I have to repeat what I said in my first review, that the staff are by far the biggest asset to this hotel. All the team|are very helpful and friendly, always making conversation and making you feel super welcome. On my birthday I had a bottle of Cava and a cake left in my room ( thank you very much ) and all the team I saw that day wished me a happy birthday which was a lovely touch. And i have to shout out again Maria ( Mar ) who works in the restaurant at breakfast. What an amazing person, she made us feel so welcome and went out of her way to make sure we had everything we needed. She really did make our stay better than we could have expected. |I really do hope the management of this hotel realise what an amazing team they have working with them. I would return to this hotel based purely on how welcoming, helpful and friendly the team are. |If you are looking at this hotel for your next holiday, just book it. It really is a small slice of paradise in Puerto Del Carmen and you will not be disappointed.|Thank you Team "La Isla y El Mar" for another perfect holiday.

Serious management failure at a five-star hotel: La Isla y el Mar, Lanzarote We were a family of six staying at the five-star hotel La Isla y el Mar, Lanzarote, including my 92-year-old mother, disabled and in a wheelchair. In the days leading up to New Year’s Eve, two different staff members confirmed that the bar tapas menu would be available on New Year’s Eve, which is why we chose to eat at the hotel bar rather than go out. With taxis scarce on New Year’s Eve and my mother in a wheelchair, leaving the hotel was not practical. When we arrived at the bar at 6.30pm we ordered a bottle of wine and asked to see the tapas menu, only to being told that no food would be available by the barman. We explained to the barman that we had been told the tapas menu would be available, and he replied, “it’s not my problem,”. The other hotel restaurant was closed that evening, leaving only the Kentia restaurant, offering a multiple course gala dinner, which we had declined as it was not to our taste. No room service was available at any time during our stay, (not advertised with the room nor on the website) and we were never informed in advance that there would be no alternative food options. We asked to see the manager but she was not available, nor was anyone else to address the problem. We complained in writing to the general manager on the said night, and we received an unsympathetic answer, taking zero responsibility and 24 hours to respond. Being left without food in a five-star hotel was unacceptable, particularly as my partner is also Type 1 diabetic, not to mention my 92 year old mother, where access to food should never be uncertain. In addition to this, we encountered several other problems during our stay: Poor housekeeping Heating not working in public areas and bedrooms; we wore coats at breakfast No heating in my mother’s room until a portable radiator was provided Disabled lift broken to the upper terrace where the sun beds were located No ability to reserve a breakfast table for a family of six (restaurant staff did their best to accommodate us) Little visible management presence overall However the reception team and concierge service were extremely helpful, kind and generous throughout our stay. This goodwill, however, was not reflected at management level, and during the entire week we were at the hotel we did not see a General Manager on site. In many years of staying in five-star hotels worldwide, I have never encountered a situation with no food availability, no effective management presence, and multiple unresolved accessibility and comfort issues.

This is a beautiful hotel with amazing staff; quiet, peaceful, adults only. We have just returned from our second visit here, and whilst sadly our holiday purpose of ‘winter sun’ was ruined due to Storm Emilia and constant rain, the hotel still gave us moments of joy. The suites are spacious, comfortable and clean, the bathroom excellent, plus towels, robes, slippers etc. The food at breakfast and dinner is outstanding, and the staff are superb (special shout out to Tamara who was there every time and was great!). The pool bar smoothies are lovely. The pool area and chill our area and the amazingly comfortable loungers were one of our top reasons for returning (though sadly we only got one day of decent weather to use them this time and they weren’t able to put the fluffy covers out on the loungers due to the rain). The views are beautiful. There are visiting cats who deserve lots of love. All the staff at the hotel in every area of service were so friendly and welcoming. When there was a power cut and leak due to the storm, the staff dealt with it immediately. We also got given a bottle of cava and macarons in our room welcoming us ‘home’ as it was our second stay. We really hope to be able to come back again next year and hope the sun will shine so we can fully enjoy the experience!

This could be a lovely 5star hotel, we felt parts of it were such as the setting and the overall aesthetics of the hotel. The Ala Cart restaurant was lovely.|That’s where it ends.|The suite we were allocated 401 lovely big room with a sea view if you stood up, the brick wall interrupted it if you sat down. We had lights that were very temperamental in the bathroom, the living room lights stopped working all together and the bathroom needed a refresh ! The beds however were lovely and comfortable. |The swimming pool was lovely but needed a good clean round the edges as black round the top of the tiles. |The Bar at the pool opened at 11am so you could not get a drink before then. The things we found quite petty - if you wanted to change your pool towel for a dry one you had to ask the bar staff and they would make sure you had one to give back in before unlocking the cupboard and giving you one. This was also the case if you wanted an ice cream, it was locked so had to ask.|There was no one coming round the pool to ask if you would like a drink or anyone coming to clear the used glass’s away, we took ours back to the bar.|We had nibbles round the pool on the first day served which were lovely, that was the end of that nothing since. |The breakfast buffet was nice however the cooked food on offer was very basic eg if you wanted an omelette that’s what you got no fillings of your choice an egg omelette. |On our first evening we went to the restaurants buffet as tired from the long journey. Most of the food was lovely but the little section with pate, fish and meat thinly sliced was all dried out so we did not have any. ||The staff however could not do enough for you which really made the hotel what it was other than the above and we had a very relaxing week. ||Would we go again, not unless improvements are made to make it the 5 star they say it is.

This hotel is different to any other in Puerto del Carmen. Its unique architecture, built from black volcanic rock and mirrored terraces, all set in absolutely stunning gardens stocked with a huge variety of cactus and native plants, together set the scene for a beautiful and unique holiday experience. We received a warm and professional welcome from the reception staff, and enjoyed settling into the hotel for our second visit. We first came here 9 years ago when it had recently opened. Now the hotel is in the process of refreshing its rooms, but unfortunately our room (a pool view suite which we paid extra for) is not one of those to have been refurbished. Although it was clean and still very stylish, the room furniture and equipment showed signs of wear and lack of maintenance, in a couple of areas falling short of what you might expect for the price point and star rating. However, the overall experience was still very good: the public areas of the hotel are extremely well kept, we slept well in a huge comfortable bed, enjoyed delicious breakfasts and a clean modern pool area with great views of the port, sea and mountains. The pool bar served good smoothies and delicious sandwiches, but I felt once or twice they may be short staffed. Perhaps one additional senior member of the team setting the tone of service would elevate the customer experience. The small pool and sunbathing area, although beautiful and hugely comfortable, didn’t always feel big enough to accommodate everybody as well as it should. We ate the tasting menu at Kentia Gourmet Club one evening and the food was sensational. The service was excellent here and there was an elegant traditional Canarian dance and music performance to enjoy while we ate. The hotel is situated at the top of the old town and therefore perfect for accessing some of the lovely local style restaurants in this area, as well as being close to the port, pretty Playa Chica and close access to the stunning clifftop footpath leading to Puerto Calero. Would highly recommend and return ourselves once the room refurbishment has been completed.

Lovely hotel and amazing staff room was very spacious and comfy. Food was great and selection provided was more than enough for our needs. Pool area and sunbeds available daily although we did witness on many occasions people putting towels down and then disappearing for sometimes more than a couple of hours despite a sign saying not to reserve beds. Didnt spoil the stay though. Supermarket and cafe very close and well stocked selection. Beach is lovely down bottom of hill although we found if you walked just a little further it was much quieter for a dip in the sea. Special mention to Tamara,Soyara,Daniel and Rene who couldn’t have made us feel more welcome each day in the restaurant area. Reception staff all very helpful if we had any question etc. Will most likely look to return in the future.

This hotel was absolutely great. All the staff from cleaners to managers and everyone in between were so friendly. We were upgraded from a junior suite with pool view to a Suite deluxe Atlantic view; which was such a lovely gesture. Breakfast was really tasty a full buffet of everything you could think of and also a menu to order from too. The swimming pool snack bar was ok. Goats cheese salad swimming in water from the salad wasn't great on first day, and an almost burnt toasted sandwich the second day was very poor, however, the same sandwiches ordered on all other days, were of a different standard, served very differently and were very tasty. We had dinner in the connecting restaurant The Kentia on one night, which was fabulous; the food was another level; the setting was great (including the cocktail bar); and the waiting staff couldn't do enough for us. Would highly recommend a visit here. And there was a chap playing a ukulele and a couple of dancers entertaining. This was a lovely touch. All areas including room were kept clean. I think there were some issues with the pool as it was so hot it was like a hot tub, not great to swim in and cool off, although it was fine the last couple of days. So all in all a hotel very much worth staying at.

An exceptional hotel. Small, adult only, personal and well located in the more historic part of Puerto Del Carmen with its amazing array of restaurants. Staff are amazing, always willing to solve any small issues and provide advice and guidance on where to visit, places to eat etc. The suites are stunning, plenty of space, comfortable beds, lovely outdoor area, kept spotlessly clean during our whole stay. Breakfast was superb, so many choices on offer. Quality coffee and even bubbles if you fancy that to start your day. Highly recommend this hotel and would struggle to find any downsides. We will be back.