La Jolla Palms Apartment Homes

I had such a great experience with Marco Ramirez the apartment service manager . He was very quick and professional with my maintenance request and made me so happy to live at a place like this where they actually care .I did not expect for my maintenance order request to be handled that fast. All these stars are for Marco⭐️⭐️⭐️⭐️⭐️ . I have lived here for a while now and the other staff is very friendly always saying hello and the property is so well kept and clean . It is nice to have a relaxing place . I love living here and if you are looking to move in this area I genuinely recommend it here , I want to be here as long as possible .

I really have enjoyed living here. It is very clean and the property is very well kept up. It has a resort feel to it. I enjoy all the amenities and the location is perfect for me. I do not anticipate leaving. I have seen others complain about the elevators / fire alarm but I have only had one elevator incident in the 6 months that I have lived here and it was not a big deal. The fire alarm was set off for about 10 min. once and immediately resolved. I have had to put in a few maintenance work order requests for some minor issues and were resolved with the help of Marco R. and Joe and they are excellent, professional and the reason why I also enjoy living here. If there's any issue their response time is amazing. I had an issue with my washer once not expecting for them to respond to my work order request at the end of the day and I told them no hurry since I knew they were closing soon and it was not emergent. Marco did not mind staying a little late to help me. I have never lived anywhere where the maintenance team actually cares about their tenants !

La Jolla Palms is an awesome community already but this location makes you feel like home! The site is beautiful and maintenance team is by far the most responsive and sympathetic I have ever encountered. Marco was the main gentleman that has been assisting me with every request and it’s resolved so efficiently, and he actually uses great communication throughout the whole process. I’ve enjoy a bit of the staff but Marco R has always been the most respectful, passionate, and dedicated member of this staff during every interaction. Not only will you enjoy a comfortable and clean environment, but also sleep peacefully knowing you can rely on any situation being resolved promptly by Marco R with his dedication to make you feel safe at home.

There are not enough stars in the sky to rate Marco R. I really appreciate the service with the maintenance team, they are on a different level. Specifically the lead maintenance person, Marco R. He not only helped with the two orders we requested to get fixed ;but also a few other things and friendly advice too! The repairs were done quickly and neatly—everything works perfectly now! Thank you Marco for being so kind and helpful to our new home and us!

I can’t say enough good things about the maintenance management at La Jolla Apartments. Marco truly goes above and beyond to make sure everything is taken care of quickly and with great attention to detail. Anytime an issue comes up, he responds right away, explains the situation clearly, and makes sure the job is done right the first time. What really stands out is the professionalism and care Marco shows—not just in keeping the property in excellent shape, but also in how he treats residents. He’s approachable, reliable, and takes pride in his work. Thanks to his leadership, the community feels well-maintained, safe, and comfortable. La Jolla Apartments is lucky to have Marco managing maintenance, and I’d highly recommend this place to anyone looking for a home with excellent support and service.

Zero Compassion, Zero Accountability -- Avoid This Place I've never dealt with a property management company as insensitive and careless as La Jolla Palms (Irvine Company). After their inspection found mold in my HVAC and a leaking sink, they told me I needed to relocate -- even though I had literally just had surgery and physically could not move right away. Instead of helping, they dragged their feet for weeks, gave me the runaround between EHS and leasing, and then offered me a so-called "comparable" unit that was directly facing a loud main road -- completely unreasonable for someone recovering and needing rest. Meanwhile, their website showed different "available units" every day, proving they had options but just didn't care to offer them. What hurt the most was how obvious it became that they don't care whether they actually have a suitable unit for you at all. Their attitude was basically: "Take whatever we give you or too bad." No empathy, no flexibility, no real support -- even when my health and post-surgery recovery were clearly involved. The leasing office manager even said to me: "If you delay another month, we can't ensure we will still provide the compensatory moving expense." How ridiculous is that? According to California Health & Safety Code §17920.3 and Civil Code §1941.1, when a landlord requires a tenant to temporarily relocate due to habitability issues (such as mold, HVAC contamination, or plumbing leaks), the landlord is legally responsible for providing relocation assistance. And under Civil Code §1942.5, it is illegal for a landlord to threaten to withhold services or benefits -- including relocation compensation -- simply because a tenant asserts their rights or requests a reasonable accommodation. A medical-necessary delay is not a refusal to relocate. It is protected under the Fair Housing Act (FHA) and California's Fair Employment and Housing Act (FEHA). The law explicitly states that a landlord cannot penalize, intimidate, or retaliate against a tenant for requesting extra time due to health or disability-related reasons. So for them to suggest that I might "lose" relocation assistance simply because I needed a doctor-recommended extension? That's not only heartless -- it borders on illegal. It made me realize they never cared whether a livable or quiet unit was available for me. They just wanted to check a box, push me out, and avoid responsibility. That's not how a responsible property management company treats human beings -- let alone tenants dealing with medical recovery and unsafe housing conditions. This whole experience has been exhausting, stressful, and completely avoidable. If you're looking for a place where management actually cares about residents, look elsewhere. Irvine Company talks about customer service, but when you really need help, they're nowhere to be found. Also, I'm not moving out easily following "their" assignment. I have legal right, I have been cooperative all the time, plus I have medical conditions. They are treating us like this just because there are so many residents are DONE with them, don't want to spend more time arguing. But I'm gonna fight all the way, defend my legal right following CA tenet and renting policy.

La Jolla Palms is a beautiful community! Very well maintained and aesthetically pleasing. The maintenance team is definitely the best part about living here. Marco R ensures each request is resolved quickly, efficiently, and with great communication. I’ve ran into Marco throughout the community several times and he always greats me with a smile! I truly love where I live!

Our technician Vincent (Vince) did a great and quick job of replacing our blinds in the living room! He was very courteous and efficient with his work!