S. K.
Google
I dont know if it is management or the owner but this hotel has an extremely commercial behavior. Where there is nothing wrong with being commercial, having the feeling to be a walking dollar during your holidays is really not what you would like to experience. Especially for Bali being famous for its hospitality and genuine service.
The most popular question was not can I help you, but you want it? You pay extra.
The standard rooms seriously needs renovations (as well as the pictures on booking to be updated correctly).
Rushing to tell guests that the menu has a mistake and you will not get 3 but 2 pancakes?
Running (literally almost out of breath) to the hotel room when checking our and while my partner was still packing, making sure all drinks and cans have been paid for.
Being slow in service and declining to serve happy hour at half minute past 7 (not even a minute)?
Arriving with a delay on new years eve, rushing to order a drink at 23:58 and having the employee insist to pay immediately at the reception desk right away, declining our request to pay just 5 minutes later to celebrate as guests of the hotel is just wow.
Smiling when you are looking, but when you pass by seeing them signing to colleagues if indeed the bill is paid defines the culture of the hotel.
Positive note:
The pool was clean and nice.
Fortunately it was our first hotel and we experienced such better service and hotel rooms after this one. But for those travelling, you can find better hotels than this one!
The beach is, apart for surfing, not the beach you want to be at for leisure activities.