Katrina K
Google
The village is beautiful with a convivial main square full of flowers. ||The hotel has some positives. The spa looks lovely, we thought the breakfast very good - freshly squeezed juice and excellent jam. The room was comfy enough with a good shower and nice toiletries. And the package at €160 good value. We didn’t eat in the Michelin restaurant and as it was Tuesday, their brasserie was closed. ||However there were a couple of really annoying things. ||The COVID one way system was totally ignored by the staff so of course the guests all followed suit.||There doesn’t appear to be anywhere to have a pre dinner drink or coffee and nightcap. Did we miss it?||Access to the spa was by appointment, and the outdoor pool had half its cover on as if they wanted to discourage you, even though a quick outdoor dip would have been nice and they provide robes. No one asked us on check-in if we would like to use the spa or have a treatment and by the time we’d walked up there and found we couldn’t enter, we weren’t going to walk back again to book with reception. The spa staff were standing around outside chatting to each other. ||The WiFi was next to useless. There was no code in the room but when I asked for it on the phone it was so complicated that I had to go back to the reception where I was given a 19 character code - seriously! When I ventured that this was possibly not very customer friendly, I was told to take it up with the “direction” although the whole time we were there it was not apparent who was in charge. (The receptionist actually spelt the code incorrectly but luckily my French was good enough to spot the error). In fact, it made little difference as the service was so awful so I tethered my iPad to my phone in the end. |Finally on check-out the receptionist didn’t bother to ask if we had had a nice stay or needed any help with luggage - just processed the card and handed over the bill. Indeed each time we were at reception, they answered the phone first and left us waiting. |This is so easy to get right. Put in a better WiFi and hand the code over on check-in together with a spa leaflet and an explanation that due to COVID no walk ins are allowed but they’d be happy to sort out a swim or a massage. Ask if you’d like any dinner reservations with them or elsewhere. Divert the phone on reception after a couple of rings and deal with the person in front of you. And finally put the staff on a “being more smiley and actually interested in their customers” course.
