Michelle M.
Yelp
I will not be returning to La Mar. My husband and I loved the La Mar in San Francisco & Miami. The employees at the Santiago La Mar have a real attitude.
All 3 times I have made a reservation (which must be done over the phone - ridiculous that they don't have on-line reservations) they have messed up the reservation. They seem to do it on purpose so they can 1) size you up, 2) act like they are doing you a favour by letting you stay, 3) give you a crappy table.
They never admit that they made a mistake, let alone apologize. They never ask when you made the reservation or with whom you spoke.
The most recent reservation bungling, the hostess who was just so satisfied with her own beautiful self, tried to seat us at a table in the middle of the second floor terrace (hardly a terrace) where the ambiance is like an operating room of a hospital. (On the phone I had requested the downstairs patio by the pond. Not to be.) When I requested a different table, the hostess glowered and said it was for people who had reserved. I replied, "Yes just like us." At this, she spun on her heels and stomped away angrily. Needless to say we
picked a table, sat down and ordered. The food was okay, but here in Santiago there are so many good Peruvian restaurants, we won't be returning to over priced snot faced La Mar.
Another time my husband's company made a reservation for a large group. They did not acknowledge that reservation either, but "managed to fit them in.". And finally on our anniversary my husband tried to make a reservation for outside on the terrace They informed him that they didn't reserve for the terrace, so he asked if they would put a special note in his reservation. There was an empty table when we arrived, so naturally we asked for it. They told us it was for people who had requested it in their reservation. It sounds like I'm obsessing about tables, but the inside of the restaurant is ugly and noisy - not conducive to pleasant dining.