La Mer Beachfront Resort

We had our wedding reception at the La Mer/Pier House this November, and it was truly the best day of our lives. From the very beginning, the team made everything effortless. We first met Kristina during the booking process, and she was fantastic—warm, welcoming, and incredibly patient as she showed us the venue multiple times. Her professionalism and kindness made us feel instantly confident in our choice. From there, we worked with Gab, who was an absolute dream to collaborate with. Her attention to detail, responsiveness, and genuinely sweet personality made the entire planning process smooth and stress-free. She thought of everything, answered every question, and brought such a calming presence to what can often be a hectic time. On the day of our wedding, Gab and the team exceeded every expectation we had. Walking into the reception room for the first time took our breath away—everything was more beautiful than we could have imagined. We also used several of La Mer’s recommended vendors, and each one was exceptional. We are endlessly grateful to Gab for helping us create a day that was not only seamless, but truly magical. If you’re considering La Mer/Pier House for your wedding, we couldn’t recommend it more. A heartfelt 5 stars!

A very nice property in close proximity to all the things we love in Cape May. Our room was clean, spacious, and comfortable. Parking was plentiful and convenient. The beach is also plenty close. Although we did not use the pool, the area appeared very nice and well maintained. We Ubered to the shops on Washington Street, where there was plenty to explore, with many dining choices.

Our room was comfortable and clean. The bed was comfortable with plenty of pillows. We stayed off-season so we also enjoyed quiet and affordable pricing. The staff was courteous as well. The only complaint we had was that the remote control for the television was so worn out we couldn’t read what the buttons were for, which was frustrating.

The room I asked for was not reserved nor explained correctly on the phone. We were supposedly "upgraded" to room #201. Walked into a mildew smelly room. I had to blast the A/C at 68 degrees to make sure the room didn't feel stuffy and mildewy. The A/C never turned off, which shows bad ventilation. Everything looked worn out in the room. The sheets are scratchy, highly recommend they up grade. The internet only works during certain hours during the day and you had to be sitting by the sliding glass doors or go to the lobby. Dead spots in the room to use cellular service as well. Super inconvenient! When I asked about pool hours 3 days prior to my visit I was told it would still be open. When we arrived we were told pool closed the week before, which added to the disappoint to our stay. No apologies, just oh well. Had our first night the hotels restaurant and had a nat fly into one of our newly ordered wine glass orders. Since we had to wait for the server to come back it was the end of our meal. She offered a new glass and we said no because we're done and ready to go. STILL CHARGED US!!! The wine was never drunk from the glass. Asked for it to be taken off our bill and were told no because "we offered you another glass to replace it". AGAIN, no apologies just more disappoints. This place gives the USCG families for graduating cadets the old rooms for the small discount. At least Motel 6 charges accordingly. Here they just over charge for a worn out look from the parking lot to the hall ways to the bedrooms. We couldn't cancel our reservation with being charged for the whole stay. Do yourself a favor and stay at one on the cute B&B or nicer hotels closer to Perry Street. If you are a family or friends attending a graduation for the USCG, here's an FYI- everyplace on the island is no further than 10 mins from the base. This place sells you on being the closest and nicer hotels, don't fall for the bait.

I have stayed at La Mer several times. For the most part, I am always happy with my stay. The rooms are on the smaller side for the price you are paying. However, the location is wonderful. Although, if you want to be close to town, this is not the resort for you. I do think that they are in need of new bedding. They are very uncomfortable. I also think bottled water would be nice in room and replenished each day. They have onsite bike rentals, which make it very convenient. I do wish they had more outside seating with firepits or something.

We stayed here this weekend for a family get together. 11/8/2025. The hotel is very clean. Staff was cleaning around the clock which was great to see as I am a germ freak. Hotel is updated and cheery. The bartender nice young guy 5’oclock shadow dark hair served us around 3:30 pm and later on the evening. Super nice & attentive! Great drinks also. Breakfast and dinner was Very good. Great service. Grounds are pretty and plenty of parking! Great hotel!

Location can’t be beat! Atmosphere of the hotel very soothing. Lobby decorated beautiful for the season. Rooms beautiful and well appointed. Pricey, but worth it. Very clean! No noise - priceless.||||Was not a fan of the coffee in the room. I’m old school - like to brew my own or go down to the lobby for fresh. Wish the restaurant/bar were open. Wish coffee and lemon/citrus water jug was in the lobby. If marketed as a resort, should have these things. If spa, not open - coupon for spa down the street.

The room was beautiful, spacious and incredibly comfortable. The staff was friendly, courteous and made me feel welcome from the moment I arrived. The on site restaurant was also very nice and added to the overall experience. Easy access to the beach - even for a fall walk on the sand. I truly have nothing to complain about and am already looking forward to staying here again.

My husband and I have been coming here for many years, staying primarily at the hotel, and also renting the condo for two years as well as the fairly new adult hotel for our granddaughter. La Mer staff are lovely and friendly. The maintenance staff are on premises and quick to respond to any issue. Housekeeping staff are excellent and the rooms are immaculately clean and tended to every day. Though the hotel is far from Washington Mall, we don't mind walking the mile or so and the up side is that it is a quiet space. Steps from the beach, during the season, there is beach service, making it easy to walk across the street to enjoy the beach in a comfortable lounger with an umbrella. Our recent stay was in a renovated room, ocean view and it was lovely, with a kitchenette with a small refrigerator and freezer, microwave, dishes and coffee maker. Perfect place to stay. My only wish is that the rates were a little lower.

Avoid This Hotel - Unprofessional, Unhygienic, and Disrespectful Experience Upon check-in, a very nice and friendly woman at the front desk told us we were in room 313 and handed us a key labeled accordingly. However, all the paperwork she gave us listed room 213. When I pointed out the discrepancy, she brushed it off and said, "Oh, the night guy who does this never messes up--just go ahead to 313." We dragged all our heavy bags to room 313, only to be horrified when we opened the door and discovered the room was already occupied--someone's belongings were everywhere, and we could hear people in the bathroom. Mortified, we immediately shut the door and returned to the front desk. The woman said, "Oops, we gave you the wrong key. You're actually in 213." It was our first time visiting Cape May and we were only staying for a night, we chose this hotel for its proximity to downtown--we planned to walk around in the morning and didn't intend to go to the beach. When asked if we wanted beach tags, my husband declined, and I said yes just in case, although we knew we likely wouldn't use them. The front desk clerk handed us a packet of paperwork and maps--apparently the tags were included, but I never actually saw them. It's baffling that she didn't simply check the system, which would have clearly shown that 313 was already occupied. I travel a lot for work and have never had this type of experience. This was a slightly frustrating start to our stay, but we decided to not make it a big deal. We brought our things to room 213, unpacked again, and tried to settle in. The next morning, I woke up covered in itchy red bumps on my arms, legs, stomach, and ankles. I immediately showered and scrubbed with soap. Later that day, after returning home and visiting urgent care in the evening, I was told the bites were likely from bedbugs. We are now dealing with the added stress and expense of ensuring they don't spread it into our home. That same morning of checking out, the hotel contacted us to say we hadn't returned the two beach tags and charged $250 to my credit card. When we alerted the office manager, Jessica, to the situation, I explained that we never used the beach tags, never saw them, and were never clearly told we'd be charged if they weren't returned. she responded by saying the person who gave us the tags "never makes mistakes," implying we must be lying. She stated she would watch the videos to see if the beach tags were actually handed to us. I was shocked by how rudely I was treated. I called her the next day after I went to urgent care to let her know about the bedbugs. She questioned why I hadn't reported the bites the day before. The answer is simple: I have a full-time job and wasn't able to go to urgent care until after work--which was the same day we checked out. I manage a team and work with Fortune 500 clients and was genuinely stunned by the complete lack of professionalism and courtesy shown by Jessica. Based on my experience, Jessica does not seem equipped for a role that involves managing people or customer service. She was dismissive, unprofessional, and unwilling to take accountability. Between the disorganized check-in, the bedbug infestation, and the charge for beach tags, I can confidently say I will never stay at this hotel again. I don't often write negative reviews--in fact, this is only the second one I've ever written--but I feel a strong responsibility to warn others. This experience was disappointing, stressful, and completely unacceptable. Please think twice before booking here!!!

Quaint little hotel in Cape May, close to the Coast Guard base since w were there for a graduation. Our flight arrived very early and we arrived at the hotel at 9am ish and to our utmost delight they said our room was ready and they let us check in. That was major points for our family as we were dead tired from the long early bird flight. The staff was always kind and accommodating. You have the beach across the street and lots of nearby cafes/restaurants walking distance and so beautiful. This was in October so everything was pristine and Pumpkin vibes all around. Super quiet and beautiful area.

I'm going to be reviewing the hotels policy for cancellation due to weather. New Jersey declared a state of emergency due to the impending nor'eastern. Contacted the hotel to reschedule. I didnt ask for a refund just to reschedule. Cancellation policy if you cancel 14 days prior to arrival is you get nothing back. Again, I wanted to reschedule not cancel. Would not let me reschedule. At first I was told I could reschedule but then it turned into I'd have to cancel and rebook, forgetting the money I put down. Unfortunately no one can control the weather but a resort should be more flexible to loyal customers when the state declares a state of emergency.

If I could leave 0 stars, I'd leave 0. Booked this hotel a few years back and it was a nice experience. What a shame that they've lost basic courtesies for people that choose their hotel. My wife and I booked 2 nights for our anniversary. We called earlier this week because, like all other New Jersey vacationers, we were informed of the nor'easter storm coming in (60 mph winds and extremely heavy rain fall, reaching flash flood warnings). In an effort to avoid this altogether, we attempted to move our weekend. No intention of canceling with them at all, just move it to the following weekend or another. Front desk person claimed they could do nothing for us and pointed to "policies" even with an incoming, unforeseen state of emergency. We received no phone call from management. So, if we didn't go, they'd just take our whole weekend fee. So, we went. Arrived Friday night. Saturday morning we received emergency warnings to our phone about the storm and text messages from the hotel stating they were to begin removing all obstructions and furniture from balconies to "ensure the safety" of their guests. In order to assure that we make it home safely, we decided to leave Saturday. So again, we attempted to request Saturday night into Sunday fees be credited back. I spoke to 5 different people, 1 person's tone and demeanor being extremely confrontational, unprofessional and rude stating I was at fault and that Saturday into Sunday was "my responsibility" to pay for the room having known about an incoming storm, that I should have canceled at an earlier date and time, and that I had already stayed "too long." Finally speaking to a manager, the best he stated they could do was give me restaurant credit, which they never ended up giving upon checking out Saturday evening. The best part was the inexperienced desk person at check out, having not a clue about policy and had to ask another front desk person how to check someone out. I go to check out, she doesn't ask my name or room number, but Immediately refers to an "early check out fee." This was not a fee that they charged me, but it's the lack of professionalism, ignorance, and sensitivity that really rubbed us the wrong way. At every turn, even after their busiest months, this place seemed like they were trying to squeeze every last dollar out of their hotel goers. Finally, we check out with another gentleman, clearly I'm leaving a day early, not a word of "how was your stay?" "Sorry you're leaving early, hope you come back to see us again, we apologize for the unforeseen events" "please have a safe trip back" nothing. We were there less than 24 hours and they got nearly 800 dollars for 1 night stay. We won't be back. Truly unfortunate.

We had a great stay here and would fully recommend this hotel (and we tend to be very picky). The room was beautiful, comfortable, and very clean. Our room was a partial ocean view, however we had a clear sightline to the water and could hear the waves crashing from our deck. Staff here are excellent- beach service and concierge desk especially. They make it very easy to contact them via text and were very responsive. Would definitely stay again.

I wanted to share our disappointing experience at La Mer Beachfront Resort last weekend. We had seen so many positive reviews of the hotel and were excited to stay there. We woke up on Friday morning to this. It turns out a child in the room above us tried to flush an object which caused the toilet to overflow... no big deal, children do that! We were not upset about that at all. What was very upsetting was that the hotel handled it with absolutely no urgency or professionalism. We were the ones who had to contact the front desk who essentially said "we know, we have to deal with upstairs first." Fair, I guess, but 4 of us had no ability to use our only bathroom (even the sink was unusable because of how much water was on the floor and how it was splattering). No one even thought to send somebody to at least try to mitigate the flooding in our bathroom until I called a second time and reiterated that this was urgent. An employee came with a bag of beach towels and dried it up. At that point around a half hour had passed and the water was still coming down. I went to the front desk and said that if the issue wasn't resolved, you know, now, we needed a new room or to have the rest of our stay refunded so we could stay elsewhere. The bathroom was unusable and now unsanitary. They said nothing could be done until the manager arrived. It was around 8:45 am, so it wouldn't be much of a wait, but I couldn't help but wonder how this would've been handled if it had been 5:45 am. Incidentally, the single women's bathroom in the lobby was also being cleaned then, so it was also not usable. Probably an hour after the toilet water rainstorm started, it stopped. Someone did come to dry it up, although they missed a bunch of spots. No one came to clean it aside from normal housekeeping. For our troubles, we were offered a $100 refund on the first nights stay. But it didn't end there. At checkout on Sunday, there was no record of the credit in our file. I was told no manager would be in at all that day - I said that was kind of crazy, and they said "but it's Sunday" - and so they had to text her at home. The employees who were there didn't have the authority to issue the nominal credit. I left and waited for an email because there was no telling when the manager would reply. I spoke to her after and she said she arrived at work a few minutes after I left, which is odd... I don't know why they'd text her (I saw them do it) if she was about to walk in. Overall, a really disappointing experience from a hotel that brands itself as high end and luxurious, and is not inexpensive to stay at. We will not be back. Edit: in response to management's reply below, we declined the offer for the remaining two nights of our stay to be refunded because we were not aware of any other property that could accommodate us on immediate notice. A quick walk to town revealed many "no vacancy" signs, and we did not want to pack up and go home. Management did not offer any help in finding us alternate accommodations, including at the other property they own. We had also spent a large part of our first morning dealing with this issue and did not wish to waste any more of our vacation, which was only two full days. I'm unsure how the hotel considers sharing my experience - which they are steadfast that they handled properly - to be an attempt to ruin its reputation. I was with 3 friends during our trip and any of them can confirm my recollection of the events. I told two managers during our stay that I planned to share a review everywhere reviews are permitted, and no one seemed to mind. I did post reviews on 8/14 - and the response was overwhelming in the Cape May Live Facebook group, with dozens of people saying they'd never stay at La Mer again, that the situation was unsanitary and poorly handled, and encouraging me to post reviews everywhere I could, pursue a full refund, report to the BBB, even alert the news or sue them. There was not a single comment in support of the hotel and I suspect it was this large negative response that made hotel management go berserk. On 8/15, after the reviews were posted, I attempted to contact the hotel multiple times to reach a resolution. I stated that I wanted a refund and if I didn't hear back by EOD, I would look into pursuing a credit card chargeback or small claims case; that conversation precedes every credit card dispute and to call it "tantamount to extortion" is ludicrous. The reviews were already posted before I asked for the refund. I eventually received a few rude texts from Nicole and later spoke with the hotel's GM, Francesca, who was irate and apoplectic, snarky, would not listen to my perspective, insulted me personally numerous times, and then hung up on me. If only they were as interested in providing us with a sanitary space as they are now in trying to intimidate me.

Would not work with me to move my stay to another day because my family was sick. Very expensive mistake I wish they would have at least have me a different night in the off season for the amount I lost $865.00. Customer service was very rude and didn't care I had sick children

The hotel decor was beautiful. The room was very spacious. The bathroom was clean. The room can be kid friendly , you just need to move the glass objects If you are in need of beach therapy, this is a great place to stay. It's right next to the beach and several Cape May restaurants on Beach Avenue.

We had a wonderful stay at La Mer. Originally for one overnight, just a quick getaway, but decided to stay another night. From the moment we checked in, the Front Desk Manager Jess and front desk Jason were so attentive and accommodating. We had a slight issue with our ac when we got in our room, but maintenance help by Guy was right on it. Very respectful and efficient had it working in no time. We had an ocean view room with balcony that was clean and spacious. There was a nice size pool and bikes. We took a wonderful walk to some restaurants and shops. The onsite restaurant was very nice and we enjoyed a nice dinner one evening and the next we sat at the bar with a nice bartender to have a drink and dessert. The beach staff and bartender were all so hospital and nice. I highly recommend staying here and will be back. Planning a girls' weekend next. Thank you, La Mer Staff, for a much needed relaxing time.

Terrible place to stay. They switch bate you with the type of room booked. Manager will not even speak to the customer to try and resolve. Do not stay here.

Although the hotel room was nice and spacious, they charged us an additional $50 per night for being there with our kids (ages 12 and 10). It's an absolutely discriminatory policy against families as we required the same 2 bed space as if there were 2 of us. Meanwhile they patronized the restaurant daily for lunch and spent plenty without the hotels insane upcharge.

My husband and I booked a one-night stay here on relatively short notice -- and serendipitously as one of the few available options. I called the day of to let them know we would be checking in around 10pm, which they appreciated (as a general tip, you should always do this when checking in late anywhere -- even if your room is guaranteed). The woman at the front desk when we arrived was very professional, polite, and helpful. Check-in and check-out were a breeze. Other hotel staff were friendly. The lobby was clean and beautifully decorated and grounds were well-maintained. Our room was spacious and nearly immaculate. Everything worked well and was in excellent condition. Towels were nice, shower was hot and drained properly, and the bed was comfortable. We did not try any of the food on-site, and realize our experience would have been different had it been on-season; but based on our brief visit, I do recommend this resort if you're in the area. We would definitely welcome the opportunity to stay here again!

Stayed a few days throughout the week for work. Apparently, the summer season didn't start until 5/6 so the Pier House Restaurant, that is attached or right next to the hotel, was not open. So you have to walk quite a distance, or drive to any nearest eateries. Had the limited Beachfront view. Meaning, there is a balcony from which you could sort of see the beach lol. Beach is right across the street however. I needed some extra soap and that was brought to my room. Had 2 queens, but there was only 1 set of soap/shampoo/conditioner for the entire room. Kitchenette, Microwave and fridge were nice. Kitchenette also has hardware utensils/glasses to use. Standard cable channels. You can control your own AC/Heat in the room. Free parking. Park In only in certain areas. Small lobby. Nice receptionist. This resort is also at the far end of the standard and crammed hotels/motels/inns so it was convenient to not get stuck in all of the general traffic. It's also next /within Victorian neighborhood - houses. Pretty to drive/walk around and view these large houses

Such a wonderful stay here for our anniversary. The room was so wonderful, updated, and cozy with a beachfront view! Check-in was smooth. Great experience.

Stay away from this hotel. Over the course of my career, I've traveled to close to 100 hotels in many countries. This is the worst experience I've had. I cancelled my reservation giving the hotel 10 days notice and they still insist on charging me for one night ($320). Fotini Andy (the wife of the late founder) should be ashamed of the way this hotel is currently run.

Great place to stay. Nice pool. Super clean and everyone is friendly and attentive. Will be back.

It started with check in as we were given our keys to the room, so we went up put our luggage so we can grab lunch. As we returned we see two women exiting our room and was told our luggage was taken to the front desk. We proceeded to the front desk and was told she had made a mistake and gave us keys to another room. We went up to our new room and was extremely disappointed as it was very old, dreary and they tried to convince me it was a partial view of the beach! The bathroom was old, with a sink from the 1970's and a tub you had to jump to get in. A sink that the water wouldn't recede and carpet that was dirty. We checked out a day early as the bed was lumpy and hard. I couldn't take one more day, with that said we go and check out and the hotel representative didn't even have the common courtesy to ask why we were leaving early nor did she care. She made it clear we will lose our $600.00 for the night we weren't staying. So to conclude it was very disappointing and frustrating to spend that kind of money on a dumpy room! Lesson learned...

I've stayed at La Mer many times. This time we booked this room last minute during peak season and the front desk/ reception was very helpful and friendly. The restaurant on premises is great for breakfast, drinks, light fare, and dinner. There is live entertainment on the weekends. My only disappointment was that the pool had very limited hours during such a busy time of year. It opened at 10am and closed at 5 or 6. I could see this being the case in May or September but not in August. They took the water basketball court out, thank goodness! but it got very crowded and noisy in the afternoon with lots of little kids whose parents didn't care if they screamed their heads off. The company A-Z bike rentals who usually rents bikes on premises was sold out, so make reservations ahead of time if you'd like. Nevertheless, we had a good time and will most likely stay at La Mer again.

Every response I get from this business cites "policy" in response to my request to refund a deposit...I'm asking for COMPASSION after my dog was SERIOUSLY injured, requiring surgery & cancellation of our vacation. La Mer is SERIOUSLY lacking in compassion to add insult to injury in a time that was (is) so traumatic..I will CONTINUE to portray La Mer in this light

TLDR highly recommended location, great stay. Very modern, attractive and clean hotel. The pool is quite sizable with food and drinks to order. If you can spring for an ocean view, it's highly recommended as this far north it's a lot more quiet, with views directly overlooking the beach. The gym is small, but functional with the key equipment, with an emphasis on cardio. They're very bike friendly with plenty of bike racks, under an enclosed garage. The rooms are spacious, especially the suites with kitchens and rain shower heads in tiled bathrooms.

I recently spent three nights here for a family wedding. I had an amazing time. I chose a refurbished room after reading other reviews and I am glad I did. It was great and since it was off season, the prices were very reasonable. Reception area staff were very nice and helpful. We did not get to try the pool out, it was closed for the season. The reception and brunch were held on the site. The food was good, the service was great. I would love to come back for another stay.

This hotel is absolutely beautiful. It has a kitchenette and is a 2 minute walk to the beach. The rooms are clean and spacious. The staff is helpful, friendly and willing to help. I would stay here again.

Worse experience I've ever had at a hotel , very unprofessional customer service by the manager ( Blonde short lady ) Fraud & scams charging credit card without authorization . please if you booked already try to pay in cash & don't leave any credit card on file , also booking different room than I requested I'll be disputing all charges & I called the cops at premises to make a report . will never go back to these con artists again I also never heard of a check in time at 4pm & check out at 11am complete fraud & way overate and priced overall I wish I could leave 0 star review or less because that's all they deserve .

Very old, dirty and worn out facilities. Strange musty smell throughout. Not worth the high cost, do not recommend.

We had a terrible family emergency and booked with expedia. Both expedia and myself called to cancel 1 week in advance. They would not budge. No refund. I find it appalling that a resort such as this would not refund a RETURNING customer for a one night stay. Greedy, insensitive and bad business. Do not book this hotel if you think that any one in your family would have a life changing event. SHAME ON YOU LA MER

We stayed Friday to Sunday. The room was great and very large. The lighting was a tad poor but the oceanfront view made up for it. The grounds are very nice and well kept. Check in and check out we're very easy. The pool is great and the added bonus of lounge chairs/umbrellas at the beach was fantastic. Breakfast at the restaurant was great and priced accordingly. Location is great right across the road from the beach and you are away from the busy areas of cape May. No worries just jump on the free Jitney and it will take you into town. Now the downsides. The kitchen closes for some unknown reason mid day so getting food at the pool around 3pm is not happening. The balconies are shared which means you have zero privacy and if people choose to smoke you are inhaling it as well. The walls are paper thin so you will hear EVERYTHING that is happening in the room adjacent to yours. If the place as a wedding planned for the weekend you are going to be staying then don't stay here. They do not enforce a sound curfew so you will hear people partying all night.

Stayed at La Mer previously..they have made some improvements but they should continue. This seaside resort is very pricey for what it is so here are my suggestions. The pool area has no chairs for those that can not physically sit on a lounger. We understand family vacations but for $700 a night the adults would like to take a swim in the pool too. Maybe a time where there is an adult swim. I have been to resorts that do this intermittently during the day. Adirondack chairs are in a grassy area that you can not sit at during the heat of the day. It is very hot so installing some sun sails would make the use of this space more friendly. And lastly and most annoying!! They have a "towel" ticket policy for the pool area. It is a whole dissertation when checking in about pool towels and a ticket for each and a fee for losing the ticket and blah blah......ITS A TOWEL and its inconvenient and again for the price per night to stay here I should be going home with a souvenir towel!!!!!!! Little annoyances that can be changed. Room was clean, food was good, staff professional and always working to maintain the grounds.

This place just doesn't seem the same since the remodel. The room I had was old. Exhaust fan didn't work, refrigerator didn't work, door didn't close right. My reservation promised at least a partial ocean view; I had a view of a stone wall. When I pointed this out to staff they blamed me for making my reservation through Travelocity. That excuse gets old. If you don't want people making reservations through aggregate sites don't list your hotel on them! But don't blame guests for why your rooms need repair. I recall a time when if they had open availability you got an automatic upgrade. I recall getting a voucher for breakfast in the hotel restaurant. Instead I heard murmurings in the elevator of guests complaining the food wasn't good like it used to be. The rates are never cheap. I've stayed here plenty of times. I guess after all my loyalty I expect my experiences to be getting better, not worse. There is still some good staff who care about your experience, but apparently not if you didn't book directly through the hotel.

I would stay here any time I'm done!! Clean clean clean!!! Sparkling pool!!!! Friendly front desk staff!!!! Beach food service along with free chairs and umbrella! If you are at the beach or pool post check out you can change and shower in special facilities in the parking garage!! Very convenient!!

Allie was so helpful and wonderful at the front desk. I am so impressed with this resort. When we booked it, I didn't expect it could meet our expectations for what it cost. It did and more. I told Allie I have an issue I need to check in early if possible. She totally helped and made it happen. All staff was polite, cheerful and pleasant. Only complaint is that the walls are a little thin and you can hear everyone in the hallway. But, no big deal. We were so happy here. What a great resort. Food is delicious. We highly recommend it.

Excellent experience ! The staff including housekeeping were wonderful ! We ate breakfast at Pier House this morning and it was delicious ! Can't wait to visit again !

Great spot, we have been going each year for the past 2 years for our anniversary. Love this place and everything about it from staff to amenities. Unreal hospitality.. above and beyond. Thank you La Mer team. I will see you soon with my wife and daughter in 2024.

If I could give zero stars, I would. We have stayed at this resort before and booked a pre-Christmas two-night trip for our family. Unfortunately, my husband and I got COVID. When I called to see if they could waive our cancellation/modification fee (which was $415), they refused. We were willing to rebook once we were healthy. In other words, this hotel would rather us come and infect their guests and employees right before Christmas rather than do the right thing and refund our money. Shameful! The "manager," who was insistent there was nothing she could do about it, finally said a doctor's notes might work but not a positive home test. Seriously? Our doctor doesn't even want you to come into his office if your are positive. Who could falsify the second line on the COVID test? Warning to anyone who might be staying here: Sick guest are ok. But ones who do the right thing and stay home get penalized.

worst vacation to date! arrived to ac not operating and noisy as heck. loud banging and squeaking all night long. not being able to sleep for a week is priceless especially when paying top dollar for a stay that claims 4 1/2 stars. Stay away and Don't waste your time. Hotel management wont do anything to help with the issue and get compensation! Really where is the hospitality gone!

Do not stay here. They are a bunch of crooks with deceiving advertising. Robbed us of an entire (way overpriced) night stay.

Some rooms are renovated. Others are not. I stayed in a room that might have been a 4 Star when new in the 80s. Today, does not meet the 4 Star standards of other resort destinations.

It's a lovely lovely place! The restaurant The Pier, is amazing, the scallops so delicious and the waitress Emily so kind! Right across from the beach. Hotel rooms immaculate, see pictures! I will definitely come again!!

For the last several years, my husband's cousin and her husband, another cousin and Auntie-In-Law- have annually hosted a La Mer escapade at the Hotel with Oceanfront views. But this time, they went all out with the Beach house for a solid week to celebrate Auntie's (belated) Birthday plus their own summer vacation. Due to hubby's and my work schedules, a few days- still rendered excellent results. This entire unit has about three separate homes (I believe). The portion my husband's cousins rented, has 3 Bedrooms (each mind you), with its own bathroom. Driveway was big enough for our three cars (plus one more). Basic amenities, Living room is plush with a flat screen tv and a spacious porch. Kitchen was amazing and impressively sized, with double dish washers, microwave, Washer and dryer. Linens are sparkly white and clean- and towels, were generous. Bathroom is very clean with faux-stone tiles. Not sure about the hotel part, but La Mer Beach house doesn't provide Beach towels- so you'd have to bring your own. Hospitality was in check the morning after we arrived. According to hubby's cousins, the dryer had gone bonkers and the maintenance folks were up and ready that morning. Only negative? Floors didn't seem well insulated. And because we were on the ground floor, we got the brunt of all the rough, hard walking and running above us. I can't tell you if this is the best bang for your buck...as we didn't pay. Nor did hubby's cousin and her husband want to get my husband's wallet involved. It was a wonderful experience to stay at La Mer and clearly, hasn't let my husband's family down- at all.

Subpar customer service. Would not recommend if you have children. Things to be aware of: - The curtains are not blackout and the hotel has bright floodlights on in the front of the hotel all night so if you're facing that side, a lot of light will come into your room throughout the night. - AC is very very loud as it comes on & off. The only option that's not noisy is the fan option but this won't cool off the room sufficiently. So choose between being hot and being woken up every time it comes on/off. - Internet cuts out regularly (something to consider if you are planning to work remotely or if you have a baby camera that relies on wifi) - Far from the boardwalk and city center (Washington Street)

This resort is very beautiful with nice rooms and location with sea view. The rooms are so clean and specious, free Wifi and free parking lot. Very friendly staff, the booking was very easy. They have very nice Resturant and menu but they also close to a lot of cafe and restaurants in the area. They are following covid 19 rules, so I felt very safe.

Cancellation policy is misleading on the website and stated differently once you get the confirmation.

We stayed at la Mer this past weekend. It's across from the ocean. . Lovely clean hotel. The rooms are large and bathrooms are big too. There's an upright refrigerator and coffee maker. We stayed in a room w 2 queen beds with partial ocean views. Friendly front desk staff. All in all it was a pleasant stay. Will certainly come back. There are no chains like Hilton's, hamptons , Hyatt's or holiday inns in cape May. This was something close to them. Am sure it must be really busy in the summer and prices must be quite steeped

Only 1 star because I had to to post this We needed to cancel 1 night, the first of a booked 4 night stay due to a funeral ( unexpected). We made the call 4 days in advance but were told we would have to pay a $500 cancellation fee. After 2 more attempts to have the fee waived the hotel stood by this policy. The lack of flexibility and common courtesy, compassion of our situation-an unexpected sudden death of dear friend left us with no choice but to cancel our entire stay. La Mer does not seem to understand they are in the hospitality business. Absolutely do NOT recommend

We stayed here for memorial day weekend and had a great time. The rooms were super clean and the views were great. We were very impressed by the restaurant in the food. We would definitely go back!!

Your customer service is shoddy. Wanda the front desk agent isn't kind. And the manager (who wouldn't disclose her name) has a lot of nerve being a rude jerk to me on the phone. Close to $800/night I spent here & I've received nothing but unkind, rude behaviors. Not only did she justify her employees cold, nasty tone towards me instead of apologizing...she justified it. When I said I won't be patronizing this hotel again, the Manager said "I don't care". I don't feel like a valued customer & I will report this to the owners. She tried charging me 25 extra dollars for my daughter? As a one time courtesy they waived it. At this point you think $25 is going to make or break me? This customer service "team" need to be cleaning bathrooms instead of dealing with people. The reviews, all the bad ones are accurate. Every single one of them. This will be the last time I stay here. They deserve zero stars. Francesca called me at 7:27pm when I was at dinner with my daughters, she said because of my accurate reviews...they don't want me at their hotel & will be REFUNDING me lol. Demanded to know where I was eating & when I would be there to check out of the room. She's a class act loser I'll tell you. We're at a better hotel that blows this dump if a motel 6 away.

CONSUMER BEWARE!!!!!!!!!!!! Wanted to modify our 5 night reservation to start a couple days later since my 70 plus old wife was under the weather. Although the hotel had available rooms (still unsold) to allow for our modification, they wanted to penalize us by losing our approximate $700 deposit regardless whether we canceled or modified the reservation. After an hour on the phone they "compromised" by saying we would lose 50% and they'll credit 50% against the new reservation. This still was unacceptable to us since they had unsold rooms and we were willing to book immediately. As a result of their stubbornness and unsympathetic attitude we cancelled and lost approximately $700 and ruined our 46th Anniversary celebration vacation.

We had planned a weekend at this hotel, stayed here numerous times in the past, I actually had friends book here, we did a Christmas trip with friends 2years ago and stayed here and ate at their restaurant. This Christmas season my husband and Ibooked again for a weekend, Unfortunately, I hurt myself and cannot be on my feet for a few weeks, my husband just called to cancel 15 days prior to our arrival, and we are not getting a full refund, they are keeping $61. I find this an absolute disgrace. We will definitely never be back, and I would urge other people to make sure when they book that they realize if something happens and they cannot make it they will lose money!

Sadly our stays with the La Mer will be coming to an end. Checked in for our annual trip to Cape May and while doing so another guest STOLE a bag from a table left on the table while checking in down the hall as our hands were full with luggage. The management team handled the situation in the most unkind and inhospitable way possible forcing us to call the police. And that was the start of our stay. Not one staff member except for a new front desk worker who was a male gave apology or tried to provide what a hotel should....reassurance! Reassurance that our stuff would be safe. That this is a family resort... words of "please don't worry enjoy your stay etc ... will will assist in whatever way we can" The staff refused to check any cameras touting they don't have the ability to look at the cameras... basically said we made the mistake! and then repeated lie after lie. Later when checking out the front desk member repeated a rehearsed statement that our only recourse was a general email address... and said our manager handles all situations correctly... pretty laughable because that manager lied and was extremely rude.. if your are in the hospitality service your first goal is at least be nice to the customer. There are too many beautiful resorts at cape May to be treated like that! We will be back to cape May just like we have been for the past 20 years! But it won't be at the la mer! Take caution your stuff is not safe! And no one in management will help you. Kudos to the maintenance man/groundskeeper who reported the incident! And watched the other guest take it!