Scott M.
Yelp
The one star is based solely on the waitress.
A group of friends went to see the comedy show and have dinner. The show was great, the food was good BUT the waitress was terrible right from the beginning and all the way to the very end. She was in a hurry to take our drink order then took forever to bring the drinks. Brought 2 small baskets of chips for 8 of us and no salsa. We had to ask SEVERAL times for the salsa. By the time she brought it the 2 baskets were almost empty and she brought 1 small cup of salsa for 8 people.
When she brought the drinks we asked for more chips - enough for all 8 of us to enjoy and salsa for 8. This went on the entire time, At no point before the food came did we have chips and salsa at the same time. Ridiculous. Our drinks were empty and needed refilling. I don't know where the waitress went but she actually disappeared for 20 minutes. No drinks, no chips, no salsa... Unbelievable
There was a LONG delay to get our food. The chip / salsa / drink thing continued the entire time. At one point we asked another staff person if we could at least get drink refills since our waitress has disappeared and her response was in a rather nasty way - I'll get YOUR waitress. ok, whatever....
2 of the 8 orders came out after a very long wait. There was a solid 10 minutes before the rest of our meals came out. Waitress messed up folk's sides like black beans vs. refried, etc so all that had to get sorted out. All the while no drinks and no chips...
A manager after being flagged down brought a pitcher of soda for the table. We immediately emptied that refilling our 8 glasses and no one around to refill it. Once the food was delivered to the table, we never saw the waitress again until she brought us the checks. Never removed a single dirty plate from the table. the plates sat on the table until the show was over, and we left.
One in the party paid with a credit card. The waitress didn't bring her card back, when we eventually caught up with her again, she said she returned the card, but she did not. Manager became involved in the search and in fact the waitress did not return the card. Also, waitress included upcharge for chicken inappropriately when there wasn't one. It was for a chicken dish! Tried to just slip it in and hope no one noticed. She removed the upcharge when questioned about it. There seemed to be several staff but very ineffective as far as service goes.
I would go again for the comedy show which was a lot of fun but probably forget the dinner. It was a real hassle and took away from some of the enjoyment of the show.