sofia s
Google
I was clear with my intolerances and allergies when I ordered. I was not respected. Plus 30+ min wait time for 1 piadina. Also, I paid for an ingredient i took off as per intolerances, and the piadina is way overpriced already and in Italy are way thicker and fuller with ingredients. I advised that at order time, very clearly, I can't have ingredients from Australia that are not organic as are mostly GMO, and I can have only organic ingredients from Australia or ingredients from Italy as gmo its banned there. I do not eat GMO grains as health reactions intolerances, and I advised this when I asked about where the cheese comes from and if they have organic and explained well about gmo intolerance ~All Italian flours have no GMO grains as its banned in Italy any gmo foods and ingredients. In this place, they don't use Italian flour, and I was advised it was Australian flour just after it was served the piadina to me. I didn't eat it as it was not healthy for me to do so. The manager then came close by and told it was organic flour. I asked him what brand they used so I could check. I looked online. I saw it was not organic. The manager then said he shouldn't have told me it was Australian flour, so I would have eaten it. I responded that he did well to let me know at least right before i was about to start eating the piadina so i wouldn't have had an intolerance health reaction. I asked politely for a full right refund. the manager then refused and said, "Do you see organic in the menu?" In Italian. I responded, "I advised my order time about gmo intolerances, and I thought they had Italian flour as many Italian places use it, and also, Australian places do, and i very clearly explained that grains in Australia are mostly gmo if not organic certified due to not regulatory standards." The manager said I was wrong and the flour they have its ok. I have politely and assertively responded that I know what's ok for me and what's not ok for Me and I expected to be respected at my order time and also to be provided with a full refund as its was not safe for Me to eat that product. I then left for good. The manager is very rude, aggressive attitude, and unprofessional. I highly recommend going to Arte Bianca close by a few shops up. Arte Bianca has much better food, and customer service is always carried out with kindness, politely, and respectfully.
