Noëmi B.
Google
We were day guests at the beach club. I can not say anything about the hotel expirience. The prices are higher compared to other options. We paid 60 euros for two persons for one day, in the last line. The other beds are reserved for hotel guests, which was fine. Since it’s a 5-star hotel, we expected to be treated normally nice. But the person in charge at the beach (Hamsa) was not friendly from the beginning. With hotel guests he was super friendly and even unfolded the towels on the beds for them. With us he couldn’t care less and treated us not nicely. It almost felt like he saw us as second-class people because we paid for the bed for one day, which was a very weird touch.
There was not really any shade available and there were no other guests, so I asked if I could adjust the position of the bed, since that’s something very common that I’ve seen many times. He said yes, but also didn’t help. When he came with other guests, he said in a very rude way that I should move my bed to make more space for them — which in itself is completely fine, but the way he said it was not acceptable at all.
We replied that he could also have said it in a nice tone, which then led to a fight with him. He started to raise his voice and replied in an aggressive way. We had to remind him that we were guests and had paid as well for the day. In the end, I told him to just go away since it was not possible to come to a good ending in this situation. I never expected to pay 60 euros for the last line and be yelled at by the rude Hamsa. Not classy behavior at all from a 5-star house.
Just to mention, I was with my friend — we are two women, 35 and 38 — and he was around 50. We also reported his behavior to the reception, and they were really nice. Also, the rest of the staff were friendly.