Carson S.
Yelp
We originally wanted to go to Burger Board but due to the area being so close to the beach, it was extremely busy and there wasn't seating for our large party. So we decided to go to La Playa instead because it was a bit emptier. When you walk up, they tell you to order at the counter and then find whatever table is available. You block the exit as you're standing at the counter looking at the menu so lots of people will be sliding by you to leave, which is okay, but you can't help feeling a bit in the way. As a Type 1 diabetic, I asked if there was nutrition information available so I could count carbohydrates correctly. I was shut down immediately with a "No. We don't do that here." That was a little off-putting to me, especially with the rude delivery of the man standing behind the register, but I shook it off and proceeded to order the Grilled Chicken dinner plate with a salad (which they only charge 1.25 for and it is good!!!) If you're lactose intolerant, beware that they do add cheese to this salad, yet another thing they don't put on the menu that could cause a problem for those with food sensitivity. My family pushed some tables together and we were able to sit comfortably and enjoy the ambiance of the restaurant while we waited. The food came out pretty quickly and the food runner was amazing, dashing around and handing everyone their orders. Those of us who ordered waters did have to wait an additional five minutes after the food was served to get our drinks, even after reminding the food runner, but he was so busy that it was understandable that he forgot. He seemed to be the only person coming out from behind the counter to help guests so shout out to him! Our table ordered a variety of dishes: the nachos, the burgers and fries, and the bean and cheese burrito. I have to admit, the food was pretty good! 7.5/10. However, the service is why I knocked my review down to three stars. I think this restaurant could benefit from a more traditional, sit-down kind of service and it would allow the awesome food runner to become an even more awesome server and receive tips for his hard work. Secondly, the front of house guy who takes orders needs a bit more customer service training because his gruff demeanor and dismissal of me when I asked for help navigating my disability is the thing that I will remember the most from this experience. For those with diabetes, food allergies, or other sensitivities - this might not be the best spot for you as they will not provide any nutritional info about what they're serving. For those who can process food regularly and aren't looking for a dining experience where you have a waiter - you will enjoy yourself!
Edit: Based on the other reviews, I knew the owner was rude but wow! Dropping my review to two stars. You clearly took what you wanted from this review rather than reading the facts stated. 1. It was carbohydrate content, not calories, that I needed.
2. There was no line out the door. There were people leaving the restaurant, but my family were the only people coming in to order. We were nothing less than kind and patient, it was your employee who was curt.
3. If you cannot accept constructive criticism about your business without becoming defensive and rude, you are going to continue to lose customers and get horrible reviews. Your explanation about a lack of employees makes sense (especially based on the way you're accused of treating them) and would have sufficed without the "don't tell me how to run my business" tacked on the end.
I hope God continues to bless your business and move in your life because the attitude that you have is truly deplorable.