Chloe L.
Yelp
I used to love this place, not so much for the food but for the ambiance. It's conveniently located near my house, and the warm scent of croissants and freshly brewed lattes always made it a cozy spot for brunch with my family. I frequented the café enough to know the rhythm of service, even during their busiest times. Normally, my croissant would arrive with the latte, and everything ran smoothly.
But recently, the service has taken a turn for the worse. On more than one occasion, my croissant has arrived late--sometimes after the main meal--and I've had to remind the server to bring it out. But nothing prepared me for the frustrating experience I had on my last visit.
We placed our order at the same time as the table next to us, and initially, everything seemed normal. Our lattes arrived quickly, just as theirs did. Then their food came out on time, but we kept waiting. Thirty minutes went by, and my daughter, understandably hungry, started to have a bit of a meltdown. My husband took her outside to calm her down. I politely asked our server if they could bring out the croissant for our daughter while we continued to wait for the rest of the food. Fifteen minutes passed, and still nothing. The table next to us had finished eating and paid their bill, yet we hadn't even received our food.
When I flagged down the server to check on our order, I was met with a dismissive and irritated response: "Checking what? What do you want me to check? The restaurant is busy. The kitchen is working accordingly." I was taken aback. I've never been spoken to so rudely by staff before. Ten minutes later, the server finally noticed that our food hadn't arrived and checked with the manager. They realized our order had been forgotten. When it finally reached our table after more than one hour, the food was cold. They apologized and comped our meal, which I appreciated, but the damage had been done.
Mistakes happen, and I understand that. I'm not upset about the kitchen mix-up. What I can't overlook is the attitude and disregard from the server. A busy restaurant doesn't give anyone the right to be rude, especially when customers are simply trying to enjoy their time. Unfortunately, this was the last straw. I won't be coming back. There's another spot next door that I'll be trying instead.