La Quinta Inn & Suites by Wyndham New Orleans Downtown

Well worth the price for the location. Service was good & fast. Was able to check us in as soon as rooms were available. Breakfast in the morning was as expected, they had the minimums (eggs, sausage, waffles, cereal, etc) and it was warm so it was perfect. Rooms were good. You had hot water and good pressure. Does show some signs of wear & tear - minimal though (could use fresh paint) but it was very clean. AC/Heater worked well. Would absolutely book here again. Location was amazing.

The rooms are not being maintained. Sheets had holes in them. The heating system would not work correctly. The floor had a bad repair. A light switch was broken. The little pieces of soap they give you for the shower are terrible. The have little square pillows like throw pillows on the king sizes bed. Terrible for sleeping.

Overall, a good experience. I found all staff to be friendly and helpful. When my room door wouldn't close properly, assistance was sent immediately to try to fix it & instead I was moved to another accessible room. I was in town for business so the conveniences of breakfast, a microwave, & a refrigerator were greatly appreciated. I had no problems with the wi-fi. One room had a sign stating that --for eco-reasons-- towels would not be changed daily. However, I was surprised that rooms were not serviced at all (two nights in two different rooms.) Everything in the hotel was clean & the key card security features worked OK for me. However, I definitely think there should be room safes. The location was perfect: 1-3 blocks from Canal Street, the St. Charles streetcar, the French Quarter, and my Conference hotels.

Out of all of my traveling this was by far the WORST experience we have ever endured at a hotel. The staff was so rude EXCEPT for Auntie at the bar she was very hospitable but the front desk was TRASH! I called for towels at 8am and 10pm and still never received them. I called the next day asking for towels again and for the manager and was told the manager wouldn’t be there for the weekend and housekeeping doesn’t come In until a certain time so we were on our own! They didn’t even clean our room when requested! I could’ve stayed at an Airbnb if I wasn’t going to be treated the correct way by staff. Their noses was turned up, they didn’t want to answer any questions and when they did an attitude followed behind! I will never stay here again nor recommend it to anyone. The TV/ remote did not work. The hot water ran out before the first shower was even completed. Not worth the hassle at all!

My stay for the weekend was horrible. The staff particularly the manager, was rude,ignorant,intimidating, no compassion. My daughter had to use the bathroom and the manager asked if she were a guest I replied “Yes I will be” She assumed we were coming off the street. I am a guest coming from Nj and the manager gave me an attitude about using the lobby bathroom. I have already explained to her that I have reservations. She goes back and forth telling me she doesn’t care and will cancel my reservation. And she told me why I was being snappy but I wasn’t. Not one time did she check her computer to verify my reservation. Meanwhile, I’m standing with my 10 year old daughter needing to use the bathroom. Staff needs to be trained on customer service, biases, and communication. This lady was so rude for no reason. She also kept the key to the bathroom and was intimidating me. This is the worse encounter of customer service I’ve ever had coming all the way from NJ and threatening me about canceling my reservation. My husband came in to talk to her and she changed her mind and was so happy and tone changed once he came in and spoke to her. Also, our room had roaches and shower was so dirty with cigarette burns on tub. It was also a bad smell in the room. A lot of moisture mildew smell. Carpets were so old and dirty. Seems like no maintenance is getting done.

How to summarize...well, if you like hot water for a morning shower, this is not the hotel for you. Do you like to be able to have some control over the volume of your television? Then you won't enjoy your stay here. Want working AC? You're taking your chances. If you are booked in a handicap room, good luck avoiding flooding the entire bathroom floor when you shower...and go get your own towels at the front desk. If you like dark, dingy, icy cold hallways, though, you are in luck. This cannot possibly be a Wyndham property!

Great stay!!! The staff were incredible and kind/welcoming, rooms were clean, amazing location, good price. Nervous after all these negative reviews but it was perfect for our Taylor Swift weekend. We didn’t ask for anything specific and didn’t have any special needs, so I can’t speak to the negative reviews talking about those things, but we had no issues. We didn’t ask for daily room service/cleaning. When we needed more towels or soap we just walked to the house keeping cart and asked for some ourselves - no big deal!! The breakfast was a classic bad hotel breakfast, so that’s unfortunate to have to pay for, but it didn’t bother us one bit. We just grabbed coffee and a bagel and hit the town! Overall we would totally stay here again!!!

I stayed here for 2 nights and had a great stay! I was hesitant after reading some of the negative reviews, but I had no issues at all. The hotel staff were friendly, helpful, kind, and attentive. The hotel was clean and I never felt unsafe. At one point, while sitting in the lobby, a homeless man tried to come inside, and the front desk worker kindly told him she was sorry, but he could not come inside. The valet parking was good, the hotel let us leave our luggage a few hours early so we could explore the city before our room was ready, the wifi was fast, there’s a huge lobby area, complimentary water and coffee, and in a very walkable area. I will definitely stay here again!