La Quinta Inn & Suites by Wyndham New Orleans Downtown

Specifically asked to put my room in a different card at check in and they did not. We were not able to check in until almost 4pm. We were told no rooms were ready. The desk help just did what was easiest for her and prepared all papers for those on the list waiting to check in. I understand being efficient, but to not listen to your customer and charge the incorrect card was very unprofessional. Rooms were nice. But the entire not being to check in by 3 and charging the wrong card put a bad taste in my mouth. I also feel like we should be able to park in hotel parking free for the night we were there. Parking cost additional $50 could have booked cheaper somewhere different with all of the unexpected extra issues. 😖

Location Location Location. Close enough to Bourbon St to stumble back from an evening of debauchery but far enough to not hear all the noise. Had a guest laundry that was a fabulous treat, except you need to bring detergent because they don’t have it for sale 👎🏻. The air conditioning in our room did not get cold, room stayed at 71 which was fine but in the summer that would suck 👎🏻. Bar in the lobby is a great addition but I did not partake. All in all, I’m happy with my stay and would probably go again.

Valet parking fee per night is only option offered by the hotel. Hotel charged a deposit to my account without my knowledge. No information was presented about these items at booking. All else was a pleasant experience. Cleanliness and location with walkability were great. Cost was very affordable for location and experience.

It's a great hotel to be, when you want to feel the pulse of NOLA at nights. It's hardly 8 mins from the Burboan street. The hotel is nice, stylish and of a great value. The staff and services are really nice. It has plenty of amenities and a free breakfast. It has a gym, laundry and a bar. There is a food delivery service, and the menu looks great (even though I didn't use it) Right in the middle of town, parking is a headache. There is a public parking nearby that charges 35$ for overnight parking. The hotel provides a valet service for 50$. There is a daily processing fee of 17$, that includes a welcome drink, 10% for NOLA tickets booked via hotel and amenity usage. The hotel is secure as it needs a key card swipe to enter. Satisfied with the stay and would surely consider if I'm returning to NOLA again.

This place was a vibe. Love that there is a bar downstairs, they give you free drink tickets and the bartender is cool. This place is secured you need your room key to enter the hotel and to use the elevator. Our room was clean, love the fact that there was no carpet. There is valet parking but you’re going to pay upwards of 50+ a day. This hotel is Very close to everything festive. Don’t bring your pet though. We were lucky they made an exception for us, very grateful for that. 10/10 highly recommend.

Great location and fun atmosphere in the bar area, and friends staff but that's all the positieve things we can day about our stay. The room, and mainly bathroom, felt unclean: stains on the walls and carpet, heavily damages furniture, damages heater, loose tab in the bathtub,... Breakfast was quite sad and very limited. Overall, not worth the price we paid.

Room: generally well-appointed & tidy. The cleanliness of my bathroom at the beginning was questionable based on things I saw in the bathtub after I had already gotten in it, so I requested service the next day. Also, water does not stay in the tub. It's one of those drains that doesn't really plug fully. Since I did get service on the morning after my first night,I also got new coffee packets for the next day, but I did not receive coffee packets again-- so if you are hoping to have new coffee for each day, it will need to be requested. I was delighted by the coupon for a free drink during my stay, and I noticed that there was a room service option, so I saved both for my last night looking forward to having a quiet night in with yummy food and a good drink. The drink itself was fine (delicious), but the room service situation was kind of sad. Hopefully, that was a one-off and not the norm. it took forty minutes for my food to arrive, despite the front desk staff telling me it would probably take 10 to 15 minutes... the box that most of my food was in, was dented in, and the food was a little bit smashed. The seasoned fries that came with my food also didn't taste like they had any seasoning at all. The good news about all of this is that when I sent an email to support sharing my experience, but not requesting anything in return, I was pleasantly surprised to find my meal refunded later! So that definitely helps in my not feeling like I wasted money on a meal and experience that I'd hoped to be delightful ( the pictures marketing the food are amazing). Basically, the customer service responses to the issues of experienced have helped to make up for those issues, which is good thing! And hopefully my comments will be taken on board to prevent these kinds of issues for others in the future.

This is a very good place to stay! The location is EXCELLENT. Not far from the French Quarter, nearly right on trolley and bus lines that get you to where you want to go outside of downtown. The staff were GREAT. It's a tight ship here... people working hard at breakfast, front desk responsive and efficient, concierge friendly and knowledgeable. I stayed here instead of my conference hotel and it was a good deal. My room was on the small side but it was decorated well, had a fridge if needed. A few things could be better; breakfast was simple and the same every day, and since I was here 4 days I was ready for something different when I left. The bed was not bad but also not as comfortable as you might get in a more expensive place, and the pillows were all the same despite there being five of them, and not the right fit for me. I would still stay here again without hesitation.

I travel to NOLA one night per month, and lately have stayed at LaQuinta by Wyndham Downtown. The location is convenient, but it's the staff members who make the hotel my preferred place to stay. On my most recent visit, I asked KERRA at the front desk if she'd hold my knapsack until check-in time. She allowed me to just check in early so that I didn't have to lug my bag around the French Quarter all day. I really appreciate her kindness and helpfulness; she made my brief monthly stay in New Orleans much more comfortable!

I'd give La Quinta a solid 2.5 stars if I could. Two of my friends and I decided to do an impromptu trip to New Orleans for the first time after finding super cheap flights here ($99 round trip!). We booked La Quinta Downtown since it was right in the heart of the central business district and was in good proximity to pretty much everything we wanted to do while we were down here. The hotel itself is clean, has no bedbugs, and offers free breakfast and a free welcome drink upon arrival. They will hold your luggage if you get there before your check-in time and they will also hold your luggage for you in a secure checked baggage area if you need to check out before your flight so you're not hauling around your suitcase all day. I did really appreciate those and I wish I had known those when we came to check in since we ended up toting our luggage on the first day here for six hours while we waited for our room to be ready (not the hotel's fault, we requested early check in at 1pm but we arrived in NOLA at 7am). We were able to request early check in for an additional fee ($30) and they do have a very small outdoor rooftop pool (you enter at 3ft and it goes to 4ft) on a balcony on the fifth floor that has some good views of the city. Now, for the downsides, I did struggle with a rude employee our first morning at breakfast that did not want to give me ingredient and allergen information citing that they were too busy and it would be too difficult for her to do so, and claimed that the front desk would be able to help me. Another kitchen staff, I believe it was the manager, overheard this employee and escorted me to the front desk to try to get this solved, but the front desk did not have any information and it turned out the kitchen manager was able to get the information incredibly easily and very quickly (like less than 30 seconds). I would highly recommend that they emphasize to all of their employees of the importance of taking food allergies seriously, and creating some sort of binder to keep in the kitchen area that has all the ingredient information for their breakfast foods so that this doesn't happen again. Every hotel I've ever been to either has the information available as a PDF on their website, or in that binder I was talking about being kept in the kitchen area. Breakfast was pretty good, although that was the worst coffee I've ever had. Also, we booked for two nights here and we learned that housekeeping would only come every three days to switch out towels and sheets, and if you wanted them to come more often, you could do so upon request but only with 24 hours notice. I thought this would mean that housekeeping would still come daily to vacuum, wipe down counters, empty trash cans, restock toilet paper, soaps, etc. but apparently it means they literally only come every 3 days for everything. On our reservation, we noted we'd be a group of 3, but when we went to take night showers, there were only 2 towels. I called the front desk at 8pm on Saturday to request more towels, toilet paper, and a few other things that came with our room, but housekeeping never came. The next morning, we called again. They told us housekeeping was running late that morning but they still had our request down from the night before. Do they not have 24/7 housekeeping on shifts? What if a kid wets the bed and needs new sheets, or you run out of toilet paper, like we did? They made no mention to us when we called the first night that we'd have to wait almost 14 hours for toilet paper and towels and that they didn't have a night shift housekeeping. At least let us know so we can prepare better... We got our stuff the next morning at almost 10am. The elevator was super jumpy and kept trying to close on us as we would get in. The elevator floor was sticky. The tv volume in our room wouldn't go below 15 (it would only go higher or mute completely). The bathroom had French doors that didn't lock (pretty, but impractical). No bathroom fan, and only one trash can in the whole room (in the bathroom). They have free WiFi, but it wasn't available. Overall, for the price of the room and the proximity to everything else. I think this hotel got the job done. It was good enough for our stay, but I'd take a look around next time for something else.

Oh it could've been higher but...La Quinta. Clean. Not too far away from the action. One thing that should deter you from staying here is apparently there is a smoke sensor in the room that "detects" smoke. And it will go off without cause. We do not smoke, but are being charged an extra $500. We were told by La Quinta that it is an issue with a separate company, guess they outsource supposed smoke in the room. We were never told of this charge until it hit our credit card statement. Don't stay here, just don't stay here, New Orleans is not short of hotels.

Great 1 bedroom suite, decorated in the New Orleans theme with beautiful paintings of the famous city. On the fifth floor, there's an outdoor pool and patio area. 5th floor indoor there is a gym. Complementary serve at 6am.

We booked a room there two nights ago and went to sleep and woke up to several bed bugs in our bed. My arm had been bitten several times and was obviously swollen. The sheets look like they had not been washed and the room had barely been cleaned. The lady at the front desk was rude and management did nothing about the situation. We were stuck standing in our room the entire morning while we got ready to check out because we obviously could not sit on the beds. I have never been more disgusted by a hotel establishment. Management said they would follow up with us but of course they never did. Will be certainly taking this to corporate and I 100% recommend nobody stay at this La Quinta unless you enjoy sleeping in bed bugs and rudeness from the hotel staff.

If I can I want to give them no star. Stay away from the hotel. Totally scam. Parking fees on agoda app is $25. But they charge $50 at the hotel. When you want to cancel they deny. They take your money without staying. Horrible scam!!!

I had a 4 night stay and upon arrival everything was nice with the key card only entry of the hotel and elevator. But receiving an additional $220 in fees after paying over $450 for the hotel was kind of shocking. A $150 deposit including a $17.50 daily activity fees allowing you access to the bar, pool and gym. Upon going to my room there was a cockroach on one of the queens beds which completely disturbed me for the rest of my stay. In the bathroom I had a empty shampoo bottle as if it were just a prop. When trying to get sleep that night the air happened to not work and it was very uncomfortable and hot trying to sleep. With breakfast the next morning the options are your usuals but there is a limited fruit option with only oranges. Trying the gym all the equipment appears to be broken. Both treadmills would not start and some dumbbells were missing. Weight balls had severely dulled in color due to a lack of equipment sanitation. The Ice machine on the 5th floor did not work and during my duration an elevator temporarily shut down as well. For the pricing, I did expect more but everything is a learning experience.

This hotel has no parking for its guests. It has "valet" for $50, which is in the same garage you can self-pay at for $35. The elevators are not in good working order, in the garage or the hotel (in place of where the elevator permit SHOULD be, it has a sign stating that officials can view the permit only upon request. Gee, wonder why that is). In addition, the stairwell was closed and has an "out of order" sign posted. Not sure what fire codes allow them to get away with that, but I guess we'll find out when the Fire Marshall gets involved. It felt like every opportunity to treat their customers unfairly or nickel and dime them for a simple convenience was taken. Reading other reviews here, I guess I am just grateful I didn't get robbed like so many other patrons seemed to have been. I don't see this place being in business much longer the way it's currently being managed and operated.

Be warned: The La Quinta Inn & Suites by Wyndham New Orleans Downtown is not pet-friendly, although it is listed as so all over the internet. Furthermore, the staff will gaslight you over it, suggesting you booked through third-party sites, didn't check the website, etc. Despite the gaslighting attempt, I was able to pull up the La Quinta website itself and show the staff that the La Quinta Inn & Suites by Wyndham New Orleans Downtown is not included in the list of locations that do not allow pets. La Quinta Inn & Suites by Wyndham New Orleans Downtown cost us time and money during out quick trip to NOLA all while being absolute displeasures to speak with. Last minute we ended up finding a room the next block over at the Magnolia Hotel New Orleans that was listed as pet-friendly online and indeed was pet-friendly. The La Quinta Inn & Suites by Wyndham New Orleans Downtown could learn a lesson from the Magnolia Hotel.

Decor: dingy and dated Staff: friendly at first then rude WIFI: doesn't work Cleanliness: ok aside from plumbing incident Recommendation: Avoid this hotel Summary Smooth check-in. Attendant was friendly. I noticed that the WIFI was too weak to allow texting, email and streaming. Front desk said they would restart the router. No resolution so I called again. They became rude and transferred me to a line with no answer. Called again and they said I am free to check out if I wanted and that the internet only works on the lower floors and I could work from the lobby if I wanted to. WIFI issue was not resolved. Sink backed up (see photo). Lobby smelled like diaper bag most of the day. I was stuck with this garbage hotel because I booked my travel late during a busy week in the city.

Several issues - bad experience overall. Keycards not working upon check-in. Had to be let in to our room several times and they didn't even verify who we were or if that was legitimately our room. TV not functioning and not fixed despite calling. No welcome bag for diamond member. Would not recommend - stay elsewhere.

No daily room service, a/c never shuts off, shower leaks all over, no internet, stairs closed and only one elevator working which is huge safety issue, had to change rooms because of toilet not working

This place is kind of weird. It's well located, and it's lovely decorated. It does include breakfast, which is eggs, bread, waffles, etc. The rooms are a good size, specially the bathroom, but it's extremely humid (at least amour room) and the carpet was a bit stained. Parking is paid, there is a small lot in front of the hotel, and other garage parkings around. Parking is paid per blocks of hours or per day, you can pay with credit card. In general, my two cents, if you are looking somewhere to spend the night for a stop on the road (like we did), it's a good choice, if you are on vacay, maybe you will want to look around.

Stay Thursday,9/19 thru sun 9/22/2024. Upon checking we were notified that there was a 250 deposit for each room. We were on a girls trip and had 3 rooms. Not previously informed. There was a $25 dollar resort fee that covered use of the laundry room (didn't use), pool use (not workin) and 1 free drink ticket for one person in each room (everyone should have had one) We were all given a room on the fifth floor only to find out it had major water damage and large loud water removing equipment was everywhere. One group had to be separated from the others because the last available room on the floor actually had equipment in it. Once move to the 8th floor (a ghost town floor) the ladies in the room noticed that the carpet smelled horrible and that the comforter on one of the beds had crusty food stains on it (never received a new comforter). The room was stuffy and the air didn't work until our final night. Reported it to the front desk the first night it was never fixed. Front desk workers were never at the front desk. The phone wasn't answered and people were waiting to be checked in. Bathroom in lobby was working before we went to brunch Friday but it was out of order when we came from brunch and never reopened during our stay. This hotel needs a deep cleaning of carpet, ALL bedding needs to be washed at the end of one's stay, hotel needs to be updated. The male bartender with the dreads was great and the location was wonderful. But I like nice and clean and sanitation is a must for me.

Decor: dingy and dated Staff: friendly at first then rude WIFI: doesn't work Cleanliness: My room was ok Recommendation: Avoid this hotel Summary Smooth check-in. Attendant was friendly. I noticed that the WIFI was too weak to allow texting, email and streaming. Front desk said they would restart the router. No resolution so I called again. They became rude and transferred me to another line- no answer. Called again and they said I am free to check out and that the internet only works on the lower floors and I could work from the lobby if I wanted to. WIFI issue was not resolved. I was stuck with this hotel because I booked my travel late during a busy week in the city.

Checked into this hotel excited for my trip to New Orleans. Was disappointed to find a couple of ants in the bathroom and a dirty pillow. Other than that, room was fine and very spacious so I did not mention anything to the front desk as I was not trying to cause a fuss over it. Once my trip was over, I was looking over my bank statements and found that the travelers daily fee was charged on the credit card I booked the hotel room with, and the credit card I gave at check in when I was asked what card I wanted the fee to be charged on. I find this very unprofessional, as why would someone even ask if you're going to charge the card on file any way? Some other friends on our trip had a big problem during check in, taking over an hour to get their room due to the front desk personnel not understanding how to check in their particular bookings. Because of my problems and theirs, I probably won't be returning to this hotel during my next trip to New Orleans.

YOU GET WHAT YOU PAY FOR!!! The rooms need upgrades, the staff needs professional customer service training and the air conditioners in their single rooms need upgrades. Some of my family stayed here in preparation for our family cruise leaving from NOLA. I had my room switched due to air conditioner problems and the maintenance guy had to request a new room. He informed me the hotel does not fix anything until its completely broke. KING Size rooms are big but the air does notes circulate around the room leaving warm despite what the thermostat says. The hotel is dated, needs an upgrade(ROOMS b/c lobby is nice) however the staff yelling across the lobby, the unprofessional supervisor names begins w/ D and their overall staff bad mouthing the place was a complete turn off. I would never stay at a Laquinta or Wyndham property again. AND MAKE SURE YOU BOOK THROUGH WYNDHAM, I paid an extra 108 dollars in FEES booking through Guest services!!! They are a rip off too!!! My room should have been $283 for two nights, I paid $360 and could not get my money back or make any changes without loosing $208.00 dollars, they are my next review...

The stay and everything was okay. I stayed cautious due to other negative reviews about break ins and card scams. However, upon leaving I realized I left my jacket in the room. My mistake but when I tried calling I kept getting "call back we are busy at 3" and I would call at 3 and they would say "too busy can't talk" and then when I said I'm missing something they said call back when housekeeping is here then same thing... long story short, I was never able to talk to anyone and got no customer service about it.

Update- 2 weeks later our credit cards started getting hit with fraudulent charges. The thief must have taken photos of our cards, waited a couple weeks then started charging away. This was without a doubt an inside job. Beware!!!

The ran the same scam on everyone in our group. It has to be directed by management because it doesn't benefit the employees. We checked in at normal time, the reservation was pre paid on hotels.com. They cancel the reservation (which is non refundable same day. They keep the money. Then after we were checked in they charged our cards for the entire stay again. Like I said- they did this to everyone in our group. Don't stay here. You will be a victim of theft and bank fraud.

Our main objectives in choosing hotels is being dog friendly and clean. This was both. Sheet quality was a bonus. Room was fresh and furnishings were not showing any signs of wear and tear. We were very pleased.

Wish I could give a negative rating. Came to New Orleans to visit my daughter for her birthday. Our first night here on the 14th of april, my sister and I left the room for 25 minutes. In that 25 minutes our room was broken into (no forced entry by the way) and all of our money, my identification, and my jewelry was stolen. Front desk staff was not helpful at all. Don't head downstairs to see what snacks they have without taking your valuables with you!

All in all it , it worked out great, the room was great, beds were comfortable, cold fridge and microwave , only few blocks from the trolly and bourbon st , great location away from all the noise. The counter seams a little understaffed , the lady didn't know much when we checked in , and we just left the keys on the counter when we left . The most disappointing thing was breakfast , they did have my favorite waffle making machine , then sausage patty's , hard boiled eggs and cereal , only fruit was apples and yogurt one day . But it's included and it works to fill the void . If I went back I'd stay there again .

My husband and I stayed here 3/29/24-4/1/24 for our anniversary. My mother joined us there also. Check in was quick and easy. We checked in around 1:30am. Staff were very nice and friendly. They also gave us a card for a free drink from the bar which was a plus. Also, the hotel was close to everything. Definitely in a good area. Breakfast was average cold hard boiled eggs, sausage patties, you were able to make waffles & toast, yogurt, apples, orange & apple juice and coffee. The room was ok, the bed was comfortable. The room definitely needs an upgrade (Old looking furniture). We were also able to add our Netflix to the tv. There is a microwave and refrigerator in the room also. We were located on the 7th floor. the view was of the pool on the 5th floor and surrounding buildings across the street. After being out sightseeing all day, we will return back to the hotel and chill in the lobby before going back to our room. The only problem we had was one of the towels in the bathroom was definitely and clearly dirty. Housekeeping do not come to clean the room during your stay. If you need any extra towels , you have to request it.

Stayed one night. Was not told there was a 200 dollar charge to hold the night I stayed. Was ok with it but should have been told making the reservation. Room was ok, double beds. One bed the sheet had a hole in it. Good location for the price.

We had a hurricane and were told we'd have no power for 3 days. My dog is 10 years old. The way she was panting all throughout the day scared my wife and I and we knew the next day was going to be hotter. Called numerous places around midnight and their customer service told me they had a few rooms left so I gave them my card right away. I packed in the dark picked up my 77 lbs dog and got her in car. Get to the hotel in metarie and am told that customer service has been over booking them all night so I said okay thank you and got in my car to call company back cuz this was their fault. They found another hotel, but tried charging me a lot more for same room in a different location. I was upset and started yelling saying let me get this straight you put me through this and now want to charge me more for same thing? I hung up.

My family and I stayed from the 12th to the 16th. What we experienced: 1) Cold boiled eggs, room temperature sausage patties, and a waffle maker is what they describe as a "hot" breakfast. 2) Stayed with Wyndham Rewards points, and had hundreds of dollars in excess charges placed on my credit card (the front desk had no idea what they were for). Had to get the general manager to get them reversed. 3) During our stay, while we were out our room was entered and my son's game consoles were stolen - $1,200 in stolen property listed on the New Orleans Police Department report.

I don't understand the low ratings for this place. My stay was GREAT. This is probably the nicest La Quinta I've stayed in. The staff is friendly. And a hot breakfast every morning I would definitely recommend this place and I will stay here again.

The stay was fine but customer service is the worst I've ever seen. I've been calling and emailing for 3 weeks to get taxes fixed for govt travel, only to find out I was assessed a $400 smoking fee. I've been directed to multiple managers, with full voice mail boxes. Corporate office refuses to help and managers take forever to respond to emails. I finally got the smoking report, and the smoking occurred the day before I arrived, but they won't refund. I now have to dispute with my credit card company. I will never stay at another La Quinta again because of this experience. The only bright spot was Ms. Debbie at the bar. She was hilarious and kind, and had lost her husband recently but made it her mission to give everyone a good time. I wish I could have contacted her about this whole ordeal because she probably knows how to get things done.

La Quinta by Wyndham in New Orleans is one of the worst hotels I've ever stayed at. do not stay here. There are many better hotels in the downtown area. For starters, the elevator was malfunctioning and wasn't making it to the seventh floor where I was staying several people had to take the stairs. The staff is extremely unprofessional and rude to their guests. They also overcharged me. The hotel reservation confirmation that was emailed to me was a lower amount than what they actually charged to my credit card when I checked out. I didn't notice right away because I was on my way out in a hurry as I was flying out that afternoon and needed to get to the airport. When I brought it to their attention, they only made up part of the difference because they couldn't figure out what the extra charges were. When I pointed out to them that regardless of what the reason was, they still owed me the difference because I paid more than what I agreed to based on my confirmation, they couldn't understand that logic and refused to pay the difference. I asked to speak to a manager who was unavailable, after I couldn't get anywhere with the moron at the front desk over the phone. I was told the manager was unavailable. I asked for a return call from the manager, which never came. I called back several times, always to be put on hold for very long amount of time and never actually spoke to anybody. It was obvious they were blowing me off. The second person I actually did speak to, who was also not a manager, was extremely rude and told me that I was only going to get that partial refund on my credit card. Despite the fact, they still owed me money. I called their customer service Number at their corporate offices. They said someone would call me back, but never did, despite the report I filed. I ended up having to file a false charge with my credit card and got the rest of the money back from them.

The location here is great. Is close to Bourbon Street and the French Quarter. It's a continental breakfast. Coffee was good. One day there were no spoons to eat a bowl of cereal or oatmeal. There was juice, cereal, milk, apples, waffles, and syrup, bread for toast, hard, boiled eggs, and sausage patties. The problem was they don't clean the rooms. I was here for four nights and told they would clean the rooms every three days but I received no service. Repeat no service. I had to ask for toilet paper, towels and soap at the front desk. The soap bar I was given was so small I could hardly hold it. Shampoo was provided but no conditioner. I had to place trash in the hall in a bag. I don't think it is right to pay pay $225 a night to stay in a hotel and they don't clean the rooms even when they say they're going to.

I personally will NEVER stay at ANY Wyndham property again. We were in NOLA for an impromptu weekend trip and decided to book the property located at 301 Camp St. Our first red flag occurred when we inquired about an early check in. The guy who answered the phone acted like we were an inconvenience to him. I let that slide because we all have our days. Next we discovered the phone that's listed online for the property is actually an employee's personal cell phone. Upon arrival the staff was super friendly. The girl at the desk asked for my license plate number ( I assume to enter into their system) , had me fill out paperwork then fill out a pink parking slip. I asked if everything was good on my end and she assured me I was good to go. I even double checked after parking my vehicle. I would've given them 4 stars at this point despite the garage being VERY compacted and a nice 3 minute walk away with NO elevator. We stayed for two nights and we should've just stayed somewhere else. Our fridge was not working properly and we didn't discover that until our food was room temperature the morning of check out. The microwave was missing the plate that the food rotates on. The room remained hot no matter how low the air was set to on the thermostat. We shared a handheld fan to get through our last night. Our shower had a moldy curtain and the tub was stained with rust and filthy like someone had just washed themselves. Pillows were stained on both beds and the bedding was not the best. The hallways were hazy and smelled foul. The sink water was almost scalding and the actual shower was lukewarm. The toilet bubbled like a witch's brew at weird hours of the night. Our toilet did not flush for our first night resulting in me having to leave my room at 2:45 am and use the restroom in the lobby. I was on one of the higher floors so that was an inconvenience. Maintenance was supposed to come but after waiting almost an hour I opted for them to come in the morning. I would've let all this go since we just used the facility to lay our heads. You get what you pay for anyway. I would've given them 3 stars at this point. Here is where they dropped to 1 star. When we checked out there was a boot on my car. My sister informed the valet and concierge of the issue. They were very apologetic and kind. They went to get a manager for us as I was still with my car. She showed the manager photographs of everything and he informed her the employee talked to him about it when we arrived two days earlier. We never were informed despite them knowing our room number and phone number. They both would break their necks to speak to us as we entered/exited the hotel but no mention of our parking. Even after I double checked with this employee. So at this point I'm very angry. He flips it on me saying I wrote the wrong number down. In all actuality I followed the instructions his employee gave and verbally gave her the information she needed when asked. When I tried to fill out the form in its entirety she said you don't need all that. My sister told them they needed to take the boot off or refund us. The manager was very nasty. He sent somebody to take the boot off finally but not before he told my sister " I'm getting the boot off and this conversation is over". I was livid at that point because this all could have been avoided had they did what they needed to do. So if you like horrid hotels with filthy everything, shaky staffing and piss poor parking this is the spot for you. Book at your own risk.

Decent location, but I stayed on a night where there was a day of parades that made it hard to get where I wanted to go. They let me drop my bags off early. The staff was kind. The walls are a bit thin. I could faintly hear a neighbors alarm going off. The bathtub has a few chips but the room is very clean and spacious. Nice room to relax.

On 04/12/23, I arrived at La Quinta in New Orleans, located at 301 Camp Street. I booked my original reservation on a third-party app (arriving from Warrior, AL). First, I waited about 20 minutes just to check in as the 1 female running the counter looked completely confused but was very polite. She then started she had no clue on what to do about parking and that she would pass along my information to a manager. She then said a manager would call me back shortly (2 and 1/2 hours later and still no call). I went back to the help desk, and a manager finally came to talk to me. He stated he was about to call me.... Yeah Right!!! Once I was helped, I told the manager that I was told on the phone by a staff member weeks prior that parking was included. Also, my third party never mentioned that we paid for parking ($30), nor was it in our booking information. They replied that it wasn't there fault I didn't understand about no free parking anywhere in the downtown area, and since I booked on a 3rd party website, they may not have had all the information. It's not even about the $30 it's the way that manager was talking down to me in a sense that he was not going to do anything (he did nothing) anyway and that I was wrong and should have known that there was no free parking in downtown Orleans. The bathroom had dirt, grime, and mold everywhere, and the electrical outlet didn't work. The AC had not been cleaned in years and it also didn't work. Such a disappointing experience, and I will never return to this property. I have lost all loyalty to Wyndham.

This location is great, but that is the only good thing about the hotel. The room was very outdated and had many things that were stained, broken, chipped, dirty, etc. For the high price of this hotel I was very disappointed.

While the price is reasonable and the place is fairly close (walking distance) to where we wanted to go (bourbon st, french quarter, jackson square) we didn't enjoy their breakfast. it's the same food for the 3 days that we were there. weekends or weekday, their food choices are the same. toiletries (shampoo and conditioner in particular) is so tiny. will not last for entire time my husband and I was there.

DO NOT, I repeat DO book a stay at this hotel! The room was filthy and the fraudulent staff charged me an incidental fee of $200.00, which they STILL refuse to refund! As of today, I have not received my money back!!!! It is now May!!! Here is the kicker: I pay for this trip using Priceline! I disputed this through my bank and the hotel submitted information fraudulently stating that this was a legitimate charge, even though I have my Priceline confirmation and receipts showing that full payment was rendered. I am fighting this now and will likely need to pursue legal action against them. I have tried to call the front desk and the reservation number several times (I called reservation just to get someone on the phone), and the phone either rings out, or the call is picked up and mysteriously dropped. LaQuinta is owned by Wyndham, so I called the that corporate office - get this THEY COULD NOT GET ANYONE ON THE PHONE EITHER. DO NOT stay here! Do yourself a favor and stay somewhere else! You will regret it!

The service was very poor. Some of the workers wasn't friendly. We didn't receive housekeeping. When requested for housekeeping we were asked when are we leaving vs assigning us housekeeping. We never received housekeeping for a 4 night stay after requesting numerous times and was told we're added to the list. They ran out of plates for breakfast. I don't recommend this hotel nor will I ever book again here. The only great thing about this hotel is it's walking distance to bourbon street.

My Review starts before I even got to the hotel. I called two weeks before arriving to see what the fee would be for any incidentals. The lady I spoke to stated that they did not have any incidental fee but they would run the card I had on file the day before I was suppose to arrive. I thought it was odd but okay. Fast Forward to two days before I leave I call to verify the price so that I could make sure that I switched it to the right card and I verify about the incidentals and even them running my card the day before and the guy tells me that they don't do that they only charge your card the day you arrive. I informed him that I was told something completely different. Checked in and Tuneasha was very helpful. Room was clean and ready when we arrived. They gave us direction to where something good to eat was near by. This hotel is great because it's near everything. I would stay here again now that I know that right policy about incidentals.

I genuinely didn't want to leave this review but I feel like that's the only way to be heard at this point .. I've only been here one night and honestly the customer service is terrible!!!!!!! I called down for my vehicle to be bought around from valet and kept being placed on hold for about 15 mins just to go down and see the staff enjoying music being played at the bar instead of tending to guest ! I also tried to call this morning for a late check out and have been on hold for 10 mins just waiting to ask that one question. It's 10:12 and check out is at 11 so at this point I guess we're checking out at 11. All in all not a great experience honestly.

Location was fantastic. Expect to pay 25+ dollars a day to park. No free parking on site. We were greeted by cock roaches upon entering the room. One was dead and two were running across the mattress. I did not give it one star because the location and breakfast were very nice.

Great hotel not far from Bourbon St. We arrived to the hotel way before check-in time. Not even thinking we would be able to check in yet but Michael was on duty and decided to upgrade us to an available suite. The suite was very spacious and clean. Michael was very friendly and even helped us by making a list of restaurants for us to try. We had a slight issue with the toilet but someone was sent up and the issue was resolved. The hotel does offer breakfast but due to covid it is limited and grab to go. So you may wanna make alternative breakfast plans. I would definitely book with this hotel in the future. The hotel is in a great location you can walk to Boubon...or to Harrahs Casino with ease. Also pool is currently closed due to COVID.

The girl in the lobby was rude, she gave my friends and I the run around. We were staying only for one night due to having to leave Florida early due to a hurricane. The room was fairly clean besides used tooth picks and a full trash can. We couldn't sleep because we were itchy and when we got up to leave in the morning there were many little bites on all of our legs and they were extremely itchy.

If you need a quiet room with Wifi, stay away from this place. You may get one of them, but to have both was almost impossible. I stayed there for four days. In the first two days, I had to stay in a room I could hear everything in the other room. In the last two days, I had to stay in a room with no Wifi, even after I paid 250 dollars a night for my stay. This place is dysfunctional in so many ways: (1) Although this hotel promises free Wifi, you may not get it. It clearly has not invested enough in Wifi, so some rooms have no wifi signal at all. It is not a temporary problem but happened during my stay all the time. As a result, I could not work in my room during my stay, which was just ridiculous. (2) They have many adjourning rooms, which have inside doors to the next room that are not noise-proof at all. You can hear everything in the next room, including the simmering of the coffee maker. This not only gives you no privacy at all but also causes all kinds of noise problems. You and your neighbors cannot do anything without affecting each other, but if you cannot do anything in the room, what is the point of booking one? These adjoining rooms are designed for families and friends, but they assign them to strangers anyway. (3) The staff is rude, ridiculous, and dishonest. a. To complain about the noise problem in the adjourning room, I tried to call the front desk with the phone in my room many times, but nobody answered. Finally, even though I already had gone to bed, I had to take on clothes again and went downstairs to talk to the front desk staff in person. I asked about the phone, and they said it was broken and I could only come to talk to them in person, but later I got a promotional call from another staff. b. I also asked the manager if they have normal rooms rather than adjourning rooms, and she said all rooms were adjourning rooms, which was later proved to be not the case. It was just her trick to not switch rooms for me. c. When I complained that there was no internet access, the staff just yelled "I could do nothing about it." The front desk manager told me I can come down to work in the lobby, and if this hotel was not up to "my standard", I could check out. But isn't free Wifi "their standard" which they promise on the website? Could their understanding of standards be more ridiculous? If I had known wifi access is not guaranteed, I wouldn't have chosen this hotel at all in the first place. d. I have been to many hotels in many cities, but I have never seen staff so unprofessional and uncivil. They always tried to push you away when they failed to deliver what the hotel promises on the website and accused you of being unreasonable. I didn't feel like dealing with a big franchise. A street vendor has better respect for their own job and customers. (4) The hardware is not well-maintained. The coffee maker in my room was broken, one door knob in the restroom was missing, and the iron cover of the AC was not installed so that we could see the inside of the machine.

the worst hotel in the world. our room was robbed while we where downstairs looking around. all of our money, jewelry and id's were taken. employees are the ruddest humans i have ever incountered from the clerk to the general manager. they could care less about their customers security, nothing was being done until the police showed up. go to the magnolia across the street, they are fantastic!!! they care about their customers.

Pros: great location, central to many attractions and restaurants. Short walking distance to French Quarter. Breakfast was good with many options and there staff that's always refilling. 4 waffle makers! There's water, tea and coffee in the lobby which also gets refilled constantly so that's a huge plus. Also we arrived early and was able to check in early. Our flight was later so we were able to store our luggage after check out. Cons: On the 2nd day when we returned to the room the housekeeper made the beds and took the used towels but didn't replace any towels or toiletries. When we went downstairs to tell the front desk she said she'll send someone. Waited 30 mins no one came so we went back downstairs. Guess there was a change in shift, the front desk person changed and had no idea of our towel request. He did bring 2 towels up but the room was reserved for 4 people.

Checked in Friday afternoon. Rooms were stuffy hot. Booked a queen double w/ 4 people. Was a chore to find more towels. Turned the AC down and Went out to enjoy the city. Came back, air had reset itself to what we figured was a default temp, warm again. Left out the next morning, came back late evening. Room was completely untouched. No one from best. keeping was even seen. Staff seemed to care less if we were there. Breakfast was mediocre at beat.

There are far better places. No WIFI, noisy, & no pool despite what was advertised when booking the room for business 5 months in advance. Had to leave early & go elsewhere. Avoid this place!!!

I must admit that I booked this location after not being able to secure another location. I'm so glad that my other accommodation didn't w and an ork out. The hotel looked much better than I expected, at a very reasonable rate and was truly close to everything! Breakfast is included, which is a plus! All of the staff were really outstanding! Dennis and Larry from the bar. The downstairs overnight crew, including the female security guard (Sandra?) during the week were wonderful and took good care of one of my harmless but VERY inebriated friends. She was rather confused and needed some guidance to get upstairs as she couldn't find her room. They gladly assisted her and made sure she made it to the room safely. Upon our return, they gave us an update and let us know that everything was ok. I will definitely return back to this location as it was a great experience.