La Quinta Inn & Suites by Wyndham San Antonio Downtown

Hotel appears to be nice but definitely needs some attention. The foyer and front desk were very nice and decorated for Christmas. Check in was easy since I had already done the mobile check in. Our room however, was a different subject. We arrived on Christmas Day and made our way to our room. Our daughter had injured her foot the night before so we decided to stay in for the night and have pizza instead of our preplanned trip to River Walk. The room was musty smelling and had a sticky substance on the carpet. I was disappointed that a hotel of this size only offers full and King beds. It would be nice to have Queen as an option, especially when paying the rate per night that we did. The beds were also hard and the pillows were flat. By the time we got settled after dinner and opened a few presents we were tired and ready for bed. My husband tried to use the toilet and had trouble with it flushing. The bathroom also smelled like urine. I was going to take a shower but the tub had not been cleaned properly and had a film around the inside. Due to the time we decided to wait until the morning to report. We soon realized that the AC was also not working properly and the fan was not working on the unit. Thankfully it was mild outside and we were able to sleep. When we got up the next morning and tried to use the toilet, the chain actually came of inside the tank making it inoperable. I actually had to use a bucket of water to flush the toilet. I called the front desk and relayed all the issues. He was quick to offer the adjoining room, which felt better as soon as we walked in. The issues from the other room were not to be had in the new room.|The other issues had more to do with staff shortage than hotel. As stated this was Christmas and they were also having the Alamo Bowl that weekend so the hotel was quite booked. This hotel offers a free breakfast with your stay which for all intents and purposes, was fine. However the people staying were another story and the staff had trouble keeping up with the demand placed on them during breakfast. Some people were just plain inconsiderate, and taking more than they could eat at one time. |The other issues involved the super slow elevator and broken icemaker on our floor. We tried five times to get an elevator down on checkout and eventually had to take the backup one. Quite frustrating to say the least. I also drink lots of water and not having a working ice maker on our floor was very inconvenient. |Although the issues we experienced were not the worst we have ever had, it will drive our decision on where we stay the next time we are in San Antonio.

I recently stayed at La Quinta (Downtown San Antonio), and while the accommodations were average, the outstanding service from the staff, the convenient location and included breakfast, made our stay memorable. Hotel's location: There is some street construction going on in the proximity, but it's easily accessed, on a main throughway and conveniently across the street to a supermarket (with a gas station). Also, it is within walking distance to a bus stop for routes to local destinations. Service/Hotel Staff: From the moment we arrived, Joseph Garcia (the hotel's Front Office Supervisor), went above and beyond to ensure that my elderly aunt and I felt welcome. Every interaction was friendly, professional, and attentive to our needs. I used a popular travel app to reserve an 'accessible' (walk-in shower), single room, with two queen beds. Although my accommodations were confirmed by the app, when we got there, the room type I requested was not available, so Joseph 'upgraded' us to an 'accessible' King Suite. Room: The room itself was just 'okay'. Although clean and spacious there are some things that need prompt attention. For example, the sofa and chairs need cleaning and visible stains removed. In the bathroom, there were no hand soaps in the sink area and the toilet paper was low, with no extra roll available for replacement. Despite the accommodations being less impressive, the exceptional service and the hotel's convenient location, made up for it. If you value outstanding hospitality and a convenient location over luxurious rooms, this hotel might be a great choice for your stay. Would I return? Possibly... With a few, EASY fixes to the facilities, this hotel could become a top-notch place to stay!

We had one of the suites with on king bed. I really enjoyed the jacuzzi tub. Great way to relax at the end of the day. Close to the Alamodome (where we watch my beloved Buffs fall to BYU), Riverwalk, shopping, and the Alamo. Front staff were very friendly and helpful. Would definitely stay there again in the future.

Friendly staff, clean rooms, great location and great price. The rooms are large and has a sofa which provided adequate space for lounging. There is breakfast eggs, sausage, biscuits, etc every morning, which was a bonus for us because we didn't anticipate that. Overall, I haven't stayed in many Laquintas but this one would be one that I would stay again.

My husband and I stayed here during a work conference. Our room’s electronic handle wasn’t working. After having to wait about 20 minutes to try to figure out a solution, they upgraded us to a better room. We greatly appreciated their generous stay and thoughtfulness!

Pros: Location was great, price was good. Service was great. Hotel has staff to watch over your vehicle in the parking lot. Cons: There were many homeless people around the area and you may smell pee when you walk out of the hotel. I found hair in the bedsheets. The drainer in the bath tub was clogged with hair, and the water went back up when I showered. Overall the room needs a lot of maintenance. A little bit disappointed, but still want to be honest and provide the feedback.

Personal very friendly, helpful, courteous, and professional. Room was very clean large, the location was very easy to drive to and from and what I liked the best was FREE PARKING, very close to convention center , space needle , Alamo, river walk. Will definitely be a repeat customer.

The hotel is clean and quiet. The couch and chair are dated and not particularly comfortable. But they work. The bed was medium to firm but more than comfortable. No aches or pains in the morning. The TV is probably 32” which is small by today’s standards. Not very many channels, but can do netflix or youtube for those who wish. Internet in our room was not great. We were in one out towards the end of the building. Ample parking. Safe neighborhood. Within 15 min walking distance of the city center. But I wouldnt call it “downtown “. Friendly staff. The biggest blah was that the breakfast was the same every day. Waffles, fake eggs, sausage patties, home fries. Some pastries, two cereals and instant oatmeal. Yogurts and small organges. But it is included with the room, and offers more options than many other hotels in this price range. It is fine for one or two nites. I would recommend and stay again.