La Quinta Inn by Wyndham Queens (New York City)

this place is the worst. I will just list all the things that were horrible. none of the phones worked in the whole place, no way to call front desk. inside door bar broken off. killed two roaches. tv volume set to very high and no way to turn it down. remote did not work. no coffee maker. not in the whole hotel. pictures and description was inaccurate. there is no breakfast and no gym. Overall room was dirty. noticeable dirt on carpet. we made front desk aware of all these issues. we checked out 3 days early. we even left before 11am checkout on our 3rd day, and they still charged us for that day for early cancellation. this place is a disgrace to the Wyndham brand.

The room was very disappointing. The sheets were dingey and we slept on our own blanket. One of two lamps was missing a lamp shade. The pull out sofa wasn't functional as a sofa or a bed. It was broken and left halfway in between a bed and sofa. The TV remote was missing the battery cover. The cabinet door over the fridge was broken off and tucked behind the TV. There were facial hair clippings on the sink. The only reason it gets one star is the water pressure in the shower was great. Otherwise, this place was not worth any amount of money for a vacation. My home is cleaner and in better shape than this room. Location was right beside the 7 line so it was very convenient to get to our venue. Staff was pretty helpful. Doesn't make up for the shape of the room. Parking lot was full of trash and had lots of rats rummaging around.

Absolutely horrific! Booked a room a month before a visit to NYC. On the Wyndham website. I arrived to signs being posted stating “hotel closed due to an emergency”. The “emergency” appears to be that this hotel is being used as some sort of migrant/homeless shelter! Nobody at the front desk. Two clueless contract security guards with zero answers. I had to scramble and find some other place to stay. I never received any notice about it via email. I did prepay when I booked it and am currently disputing the charge for a service I never received. I never would guessed a major hotel chain would lend their name to this nonsense. Doesn’t even deserve the single star but it’s required to post this review. YOU HAVE BEEN WARNED!

PLEASE DO NOT BOOK THIS PLACE! I booked here to save money since staying in New York is expensive. But if I were to do this again, I'd be willing to fork up the extra hundreds of dollars to stay somewhere else. I booked two nights (Friday and Saturday) through Hotwire and paid upfront for a discount. I was arriving on a red eye flight since I didn't have any other option, so even though I booked Friday to Saturday, I would not arrive until 8am Saturday. When I arrived, I was told that my booking had been canceled and I would NOT get a refund. Apparently they had some "policy" where if you don't check in between 3pm on the first day (Friday) and 7am on the second day (Saturday), your booking is automatically canceled. Even if you pay upfront (which was $345 for two nights). The front desk person told me that if I wanted a room, I'd need to fork up another $300 for one night. I asked to see where it was written in the policies since all I saw in the booking was that check in was after 3pm Friday, and they refused to point me to anywhere it was written, but instead just kept insisting that was the policy. After arguing for a long time and arguing with Hotwire support (which you should also never trust), they eventually gave us the room from our original booking as a "courtesy" and told me that they just wanted me to "go through the process" as a lesson. I finally get to the room and the door wasn't even locked as though someone had gone in before us. Someone had cut the lamp wire so that there was no light in the room except for one by the door and the bathroom. In addition, the sheets, pillows, and towels were all stained, there was a hole in the bedsheet, and the window was foggy and cracked. DON'T STAY HERE IT'S A SCAM!

One of the worst rooms I have ever stayed in a hotel. The question shouldnt be how clean the room is, but how disgusting. I hope they are going to improve this part because otherwise the hotel could be a value-for-money place to stay and reasonably close to Manhattan. For some reason they do not offer breakfast even if they say so on the site. They decided so, but kept it a secret from the customers..... We left two days before our scheduled check-out because we just couldnt spend another night in that room. I am still very frastrated about the fact they do not respect someones health and hygiene. I might not have the money to stay in Times Square, but I demand a descent room to get some rest for $150 per night.

Hotel charged $60 for 1 hour early checkin. Staying for three nights and there was no room cleanup, no new towels, no room service, no working ice machine (or bucket), no garage bin. Garbage and finished food had to be piled in the entry way for three days. The TV remote did not work expect to turn TV on, no volume, no channel change. The room phone was not connected to the wall and the handset was missing its cord as well. There was no room safe or secure bag storage. Instructed to leave bags in lobby at our own risk for 4 hours. The room cards did not work at checkin, maid had to open initial door. Cards stopped working again the next day, more walking back and forth to see the unfriendly lobby staff. There is only one positive, it's location on the 7 train. But for the final cost paid, it would have better to stay directly in Manhattan.

The room and bathroom lights were on timers, no idea why, quite frustrating when the light goes out as you're showering! Room was dusty, no coffee making facilities even though advertised, no safe in the room of any kind. Damages to the furniture, the curtains wouldn't close properly so room was fairly light when trying to sleep. The smoke detector was missing. The only saving grace was that you were within walking distance of the metro and a mcdonalds.

About what I assumed it would be in NYC for the price. Our room was relatively clean and the hotel felt safe. However, our window did not lock, we had to get new key cards two (!!) times because they didn’t work, the lights in the bathroom would flick on and off with a strobe light effect for 10 minutes at a time, and the blow dryer in the room didn’t work. Plus no breakfast available although advertised (“because of the pandemic,” which I totally get, but it’s been two and a half years). And we tried to call four times in the days leading up to our trip to ask questions about parking, and they never answered the phone and had a full mailbox. We also emailed our question with no response.